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Craft HQ Reviews 

572
•
TrustScore 4.5 out of 5

4.7

Craft Store
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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of their products, particularly the fragrance oils, which are described as beautiful, authentic, and long-lasting. Many people highlight how these scents make their homes smell lovely, often noting the natural aromas. Reviewers frequently commend the fast and reliable delivery service, appreciating the prompt arrival of their orders and the excellent packaging. Many consumers express strong loyalty, stating they no longer need to look elsewhere for products and intend to purchase again. The overall service is consistently described as excellent, with customers finding their unique and high-quality fragrance needs met.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful, amazing, and strong scents... See more

Quality

Customers had positive experiences with quality, consistently praising the beautiful and amazing fragrances,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report positive experiences, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are practically family now as I have been a happy customer of Craft HQ, for an age. I have yet to find or be introduced to a company who match CHQs quality standards and/or scents that to me hav... See more

Rated 5 out of 5 stars

This is my regular supplier for unique and high quality fragrance oils. My latest delivery was very prompt as usual. I would highly recommend anyone to use Craft HQ.

Rated 5 out of 5 stars

I bought a load of fragrances and they are absolutely beautiful. The smell and lasting fragrance is unbelievable. So well priced and offers too. I will buy again. Brilliant ❤️

Rated 5 out of 5 stars

I just love this company The products are first class with scents that are totally authentic. They are my monthly present to myself. Since I found them I never buy any products else and I no l... See more

Company replied

Company details

  1. Craft Store
  2. Candle Store

Written by the company

Craft HQ is a leading UK supplier of premium, unique fragrance oils and high-quality candle making supplies. Built by experienced makers for makers, the brand supports creators at every stage of their journey : from passionate hobbyists pouring a first batch to established home fragrance, soap, and cosmetic businesses scaling up production. Firsthand industry experience means understanding exactly how crucial reliable ingredients are. For this reason, Craft HQ works closely with top UK fragrance houses and a dedicated perfumery in Grasse, France to develop an exclusive library of nearly 100 high-potency, clean scents. Discover Craft HQ to elevate your creative crafting experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

572 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(572)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

These smell amazing

First time using this company and they did not disappoint. So much to choose between from scents to bottle sizes and they smell amazing and carry very well.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Love it

The smell of the essential oils are amazing! I also had a little issue with the delivery which was handled immediately. I give a 10 out of 10!

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

As with all my orders from Craft HQ, this one was perfect again. High quality oils, fast dispatch and delivery and always fantastic attention to detail. Couldn't recommend highly enough :)

23 February 2024
Rated 5 out of 5 stars

Great value, fantastic scents, highly impressed

I recently ordered seven of the 15ml tester fragrance oils from Craft HQ and OMG I'm so impressed. Apart from the fact that the initial offer was great value, the scents are amazing. I've used the Tropical Twist and Rhubarb & Custard so far in my cold processed soaps. I also bought two lots of "Thank You" stickers which I've been putting on all my outgoing soapy parcels. I think they add a nice little touch for the recipient. So far only one order with Craft HQ but it certainly won't be my last !

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Astonishingly marvellous

I love the fragrances that I can get. I love the huge choice too.
But what helps to set Craft HQ apart from others is 2 main things for me.
1. The speedy delivery within 48 hours. That’s brilliant.

2. The community within and the helpfulness and desire for your business to succeed too.

25 February 2024
Rated 5 out of 5 stars

Stunning Fragrances

Buying these fragrances for a while now as I'm prepping to launch my company. They are by far some of the best fragrance throws I have come across.
The delivery is always super quick too.

23 February 2024
Rated 5 out of 5 stars

I recently ordered x7 tester size…

I recently ordered x7 tester size fragrance oils, well…. What can I say other than incredible!!! Even when I’ve blown the candle out and been to bed (average 8-10 hours) or out at work all day I return home and can smell my burners as if they are lit up!
I’m currently doing my second order and this time larger sizes! 🙌🏼

24 February 2024
Unprompted review

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