cradlemasks.com Reviews 

121
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

A second purchase of these masks - we find them comfortable and reassuring. Have also purchased some for an elderly family member. Prompt delivery.

Rated 4 out of 5 stars

I have routinely bought these FFP2 masks from the beginning of the pandemic and found them very comfortable to wear for 6 hour shifts. However recently the packaging has changed, not a problem but als... See more

Rated 3 out of 5 stars

I paid for the fastest delivery option but it took ages to ship and only just arrived in time, creating stress. Also I made two different purchases and paid shipping twice (because it wasnt clear at c... See more

Company replied

Rated 4 out of 5 stars

Arrived promptly, a well fitting mask with the benefit of my glasses not steaming up! One small problem, the ear strings are too short so my earlobes are bent forward, not a problem for a quick dash i... See more

Company replied

Company details

  1. Medical Equipment Supplier

Information provided by various external sources

Cradle supplies a range of premium protective face masks to help prevent the spread of Covid-19. For every KN95 mask sold we make a donation to the NHS Charities Together fund to support NHS staff caring for Covid-19 patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

121 reviews

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4.3

All reviews

(121)

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Rated 5 out of 5 stars

Comfortable, very good protection

Quick delivery. Sturdily made of good materials. Very good coverage of face overall, with good clearance for breathing. Very good adjustment for nose and ears. Comfortable to wear.

2 February 2022
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Reply from cradlemasks.com

Many thanks!

Rated 5 out of 5 stars

Great service and great product

Great service. Great product: comfortable, easy to wear, helps to avoid mask inflicted skin irritations (better than other cloth masks as these ones let your skin breathe and they stay drier). Would highly recommend.

2 February 2022
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Reply from cradlemasks.com

Delighted you're happy with your mask.

Rated 4 out of 5 stars

Another mask was provided

First mask did not have adjustment toggles. Delay in reaching customer service but another mask was provided.

12 January 2022
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Reply from cradlemasks.com

Hopefully we resolved this quickly and efficiently for you!

Rated 3 out of 5 stars

I bought two masks

I bought two masks. They are comfortable but the strap snapped the first time I used one of them.

11 January 2022
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Reply from cradlemasks.com

Sorry to hear about this faulty product Justine - we will send you a new one asap!

Rated 4 out of 5 stars

Safe and secure

I did feel that these are safe and it gives your face good coverage.
For me the downside was the price which I feel is high

10 January 2022
Rated 5 out of 5 stars

Top dollar response to initial problem

Ordered 2 masks and they arrived quickly. The ear loop on one masked detached on the first ‘try on’..it appeared not to have been stitched in. Sent photos in an email and followed up with three more..even allowing for the seasons holidays( one email sent after New Year) the others between Xmas and NY)..absolutely no response…very disappointed..have now been contacted by owner…IT problems ..will update when I know more..replacement masks arrived next day…very pleased with eventual outcome..have given 5 stars because of excellent response and customer service and I’ve ordered again

5 January 2022
Unprompted review
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Reply from cradlemasks.com

John - really sorry to hear this but it's the first we've heard of it. We've checked and can't find any emails from you at all, not even in the junk folder! Not sure what has happened here but it's very disappointing for us as we pride ourselves on responding quickly to any issues. I will contact you separately to arrange for more masks to be sent to you.

Rated 4 out of 5 stars

At long last

Fast delivery. Excellent product. Minus 1 star due to fit. I have a small face and the mask gaped a bit at one side. However I understand there is due to be a smaller size available in a couple of months which I will be ordering.
It's time a company developed a ffp2 mask that is reusable. Well done.

4 January 2022
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Reply from cradlemasks.com

thank you!

Rated 5 out of 5 stars

All good

i can't confirm the science behind this but it seems good so far.

2 January 2022
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Reply from cradlemasks.com

excellent!

Rated 4 out of 5 stars

These masks are nice and comfortable.

These masks are nice and comfortable.
I would have expected them to fit a bit more tightly on the face on the sides. There are no apparent gaps or such, but I am not fully sure, if they seal the entire area they cover equally securely.

1 January 2022
Rated 4 out of 5 stars

Well made

Well made. But too big for my face. Fits men’s faces but not smaller women

12 December 2021
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Reply from cradlemasks.com

Thanks for your comments Rebecca. We have taken your advice and are currently designing a range of washable masks in smaller sizes. Should be available in February.

Rated 5 out of 5 stars

Happy with mask

Happy with mask, fits well

10 December 2021
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Reply from cradlemasks.com

Thanks Isabel - happy you're a happy customer.

Rated 5 out of 5 stars

Excellent service

Excellent service, asked about dispatch times and the mask was posted same day and arrived the next day. Very useful and super comfortable for an FFP mask!

6 December 2021
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Reply from cradlemasks.com

Thanks Rachel - we try to keep our customers happy!:)

Rated 5 out of 5 stars

I bought some of the self-sterilising…

I bought some of the self-sterilising masks and they arrived very quickly. This is my second order, bought for my elderly parents to improve their protection against COVID. They were very pleased with the masks, and my mother in particular as it doesn't smudge her lipstick due to the shape! The masks also fit myself and partner well, and are adjustable. I really like the fact they are reusable.
I feel they offer far more protection than the blue surgical masks as they have a better shape and seal. But my mother-in-law has a small face and the mask was a bit big though could be made to fit if she added a couple of stitches at the bottom to make it smaller overall.

6 December 2021
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Reply from cradlemasks.com

Thanks Nic - delighted that you and your family are happy with our product!

Rated 4 out of 5 stars

Good mask

Seems like a good, well made mask and I find it reassuring that it is FFP2. Only downsides are I feel it is slightly too big from top to bottom and despite the good nose seal I am still getting a little steaming of my glasses.

5 December 2021
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Reply from cradlemasks.com

Thanks for your comments Sio. We will be launching a smaller fitting mask in the New Year - watch this space!

Rated 4 out of 5 stars

Great mask for average to larger face/head, but not for small face

This mask seem really great. I can't get seal with them as they are too big for me. It's not surprising as I have struggled with many masks through the pandemic. I have worn the disposable FFP2 masks and got a good seal by shortening the ear loops. The issue (for me) with the cradle mask is that it sits right under my chin (good) but then too far up my nose. Because it is molded I can't bring it down my nose, and up at the top, it sits out from my face breaking the seal. It would suit some with an average to larger face - ie most people. But if like me, you know you have a smaller face, I'd say this is probably not the mask for you. It would be great if they came in more than one size. (With the regular medical mask type, the concertina allows you to adjust to the face height in a way that these don't). They seem like they would be easy to breathe in, much better than my regular fabric masks. That is in part due to the way they are molded! I really wish I could wear it, but without a good seal there is no point, so I'm off to find some other reusable FFP2 masks to try.

24 November 2021
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Reply from cradlemasks.com

Thanks for your comments Louise - we are now producing a smaller fitting mask that should be available around Feb. Watch this space!

Rated 5 out of 5 stars

Love my new mask

Love my new mask. It definitely gives me confidence to go out in these uncertain times

19 November 2021
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Reply from cradlemasks.com

Great stuff Hazel:)

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