Matt and Shannon (from CPI Charleston)were our TV install team at North Myrtle. They faced some challenges when they arrived. Two of the 5 rooms where a rep prewired for install -the 2 most importan... See more
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Review summary
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Reviews shaping this summary
I want to give a huge shoutout to Marilyn from CPI Security! During a difficult time in my life, I let her know about my recent separation, and she handled everything with such care, professionalism,... See more
Company replied
The customer service technician, Ryan, was exceptional. He was extremely patient as I had to get screwdrivers and batteries for the motion detector. As I fumbled with trying to figure out what I nee... See more
Company replied
Tylasia was very thorough, helped make this process easier for me. I tried calling & the wait times were long but texting was so fast & simple. She explained everything in detail & answered all my q... See more
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Company details
- Security Equipment Store
- Burglar Alarm Store
- Home Automation Company
- Security Service
- Security System Installer
About CPI Security
Written by the company
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Life live secured.
Written by the company
- Essentials Video Package
- For a limited-time, get a Free Doorbell & Outdoor Camera. Plus, get 25% off any additional video or smart home devices. Every CPI security system comes with 24/7 monitoring and emergency response. When it comes to your loved ones' safety and protecting your property, our Real Time Response℠ makes all the difference.
Protection you can count on. Conveniences you will love.
When it comes to the safety of your loved ones and the protection of your property, a quick response can make all the difference. CPI's award-winning central station communicates a verified emergency to the authorities delivering a response in seconds, not minutes. We're here when you need us most.
CPI Security is so confident in our professional installation, we offer our No False Alarm Guarantee. If a false alarm caused by a system malfunction results in a fine from your local authorities, CPI will credit your account for the cost. See full terms at CPISecurity.com
Contact info
4300 Sandy Porter Rd, 28273, Charlotte, United States
- 844-744-0198
- cpisupport@cpisecurity.com
- cpisecurity.com
4.5
Excellent
3K reviews
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The young man
The young man, Nigel was great. The company and pricing not so much.
31 October 2025
Unprompted review
Reply from CPI Security
We appreciate your feedback and are glad you had a positive experience with our team member. We'll look into your pricing concerns.
Nigel answered all my questions…
Nigel answered all my questions thoroughly and was able to explain the many facets to the cPI app.
31 October 2025
Unprompted review
Reply from CPI Security
We're glad the explanations about the app were helpful and thorough. Thank you for your positive feedback; we appreciate it very much.
Happy To Be Back
We were previously CPI customers and we switched to ADT when we moved because the house was already set up with them. After several bad experiences with ADT, we came back to CPI and could not be happier!
30 October 2025
Reply from CPI Security
We appreciate you sharing your experience. We're happy to hear that you're satisfied since returning to us. It's great to know we're meeting your needs!
Alicia's knowledge and the clarity in…
Alicia's knowledge and the clarity in which she explained everything was reassuring.
28 October 2025
Unprompted review
Reply from CPI Security
We appreciate your feedback and are happy to hear that the explanation was reassuring and clear. Thank you for sharing your positive experience.
Was apprehensive about using text…
Was apprehensive about using text messaging to solve my problem. Always prefer talking to someone. However, I was pleasantly surprised when the representative answered right back, diagnosed my problem, explained how to resolve the issue, and even gave me provided in formation to the questions I was going to ask.
Hat’s off to CPI for excellent customer support!
29 October 2025
Unprompted review
Reply from CPI Security
We appreciate you sharing your experience. We're happy to hear that our text support exceeded your expectations. It's great that the representative quickly resolved your issue and provided helpful information. Thank you for the positive feedback!
The representative provided detailed…
The representative provided detailed information to my questions.
29 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that our representative was helpful and provided detailed information. Thank you for your positive feedback!
Thanks Bryan!
A few of my sensors were malfunctioning, so Bryan came out to take a look. He was very knowledgeable and was able to determine the problem and fix it quickly. He was also able to connect my front light and front door lock to the system again. Somehow they had gotten disconnected from the system years ago and I never got around to getting them fixed. So I was very pleased Bryan could help me with this! He was very patient and answered all of my questions. Now everything is working like it is supposed to and I'm very happy!
28 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the technician was able to resolve the sensor issues and reconnect your devices. We appreciate you mentioning his knowledge and patience in answering your questions. It's great to know everything is working well now!
CPI, Matthew is the Guy!💯…
Matthew went above and beyond to ensure that I got the best products fit my home. He took the time to explain each one & give his expert opinion on what would best fit my needs. Mathew was patient, reassuring, and professional. I renewed my contract partly due to his professionalism.
24 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the team member's expertise and patience in helping you find the perfect products for your home. Thank you for your feedback!
Safe
My tech was the best. He was on time and timely in installing my system. So very helpful and has strong knowledge on the products that he installs. Give him a raise!!!
21 October 2025
Reply from CPI Security
We're happy to hear that the installation process was so positive. It's great to know our tech's expertise and punctuality were appreciated. We value your feedback!
I had no idea that you guys could…
I had no idea that you guys could remote in and fix my problems for me. I was just expecting someone to tell me to do X, Y, and Z to try and fix the issue. It’s a wonderful customer experience. You guys make it easy on me. Thank you. Tifah did an amazing job.
22 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that our remote support exceeded your expectations! It's great to know that you had a wonderful experience and that our team made it easy for you. We appreciate your kind words.
Tylasia was very professional prompt…
Tylasia was very professional prompt handled business .. Top Notch I love to see Customer service at its finest!! Give her a raise or a bonus or gift card !! She represents CPI to the fullest capability I’ve been a customer since 2014 Thanks so much Tylasia
21 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you had a positive experience and appreciate the recognition of our team member's professionalism and customer service. Thank you for your long-term support!
Quick and easy
22 October 2025
Unprompted review
Reply from CPI Security
Thank you for your 5 star review and feedback! We are so glad to have you as a part of our CPI family.
Reply from CPI Security
We appreciate your feedback. We're sorry you sometimes have trouble opening the videos and will look into this.
Plenty of customer service options
I liked the opportunity to have a call back rather than being on hold. Then I was offered text or email which worked great for me.Tifah asked the right questions and got me all fixed up quickly. I’ve been a customer for years and the service has been great.
17 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you liked the call-back option and the efficient service you received. It's great to know the communication methods worked well for you, and we appreciate your long-term support!
Jason is so knowledgeable
Jason is so knowledgeable, fast and very nice. His work is exceptional, wished more companies had techs with this much expertise. Thank you!!
16 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the service was so exceptional! It's wonderful to know the expertise was appreciated. Thank you for your positive feedback; we appreciate it!
Tifah was very helpful with all my…
Tifah was very helpful with all my questions and offered great customer service.
16 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you received great customer service and found the help you needed. Thank you for your positive feedback!
Tylasia was very helpful
Tylasia was very helpful! We scheduled an install back in September and finally got a time scheduled for tomorrow. We received a call last night that payment was due. I called and the guy I spoke to said nothing due. We received a text today cancelling our apt due to missing paperwork. After multiple calls to CPI, Tylasia was able to help me secure the payment and get back on the schedule for tomorrow. Thank you!
15 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that everything was resolved and that you are back on the schedule. We appreciate you bringing this to our attention, and we are so grateful for your feedback. Thank you!
Michelle was the most knowledgeable rep…
Michelle was the most knowledgeable rep I have ever spoken with, she knew the ins and outs of my situation and took immediate steps to rectify my complaint. OUTSTANDING customer service, promote her NOW!!!!
14 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that we could resolve your issue effectively. Thank you for your feedback!
The service is great and everyone is…
The service is great and everyone is very Professional.
12 October 2025
Reply from CPI Security
We're glad you enjoyed your experience with our team! Thank you for your positive feedback and for recognizing our professionalism.
Mercedes
Mercedes, the supervisor, was wonderful and excellent and was able to troubleshoot our system very efficiently and professionally after a failed attempt with a virtual technician
12 October 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the supervisor provided excellent support! We appreciate your feedback regarding the efficient and professional troubleshooting of your system.
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