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CPAP Victoria Reviews 

3,472
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 509 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the promptness and efficiency of their orders and deliveries. Many appreciate the competitive pricing and the wide selection of products available, often taking advantage of sales. Reviewers also commend the helpful and professional staff who assist with order changes and provide excellent support. However, some customers experienced issues with delivery carriers, noting delayed or mishandled packages. A few people also mentioned receiving incorrect items or having difficulty with product descriptions and availability.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the super quick and efficient... See more

Product

Customers had positive experiences with product, often describing items as described and being very happy... See more

Order

Users describe positive interactions with order, highlighting an easy ordering process and quick delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Price

Consumers are generally satisfied with the pricing, often describing it as great, good, or reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more

Company replied

Rated 5 out of 5 stars

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more

Company replied

Rated 5 out of 5 stars

Product ready to go as promised. No hesitation from Lalor friendly admin staff. Nice & smooth, helped with another product. Definitely 5 star.

Company replied

Rated 5 out of 5 stars

Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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4.7

All reviews

(3,472)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth easy

Able to order, with same day delivery. The staff helped me a lot.

6 July 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your kind 5-star review! We’re delighted to hear that you found the ordering process smooth and easy, and that our team was able to provide the support you needed.
It’s great to know that our same day delivery service helped make your experience even more convenient. We truly appreciate your kind words and your support, and we’ll be sure to pass your feedback on.
Thank you for choosing CPAP Victoria. We look forward to assisting you again in the future!

Best regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

CPAP Victoria Support with a Difference

CPAP Victoria has provided me with friendly, consistent great service accompanied by great knowledge of the CPAP world and my support needs.

11 July 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi!

Thank you so much for your review! We truly appreciate your kind words and are delighted to hear that you’ve consistently received friendly, knowledgeable support from our team.
Providing personalised service and helping our patients feel confident throughout their CPAP journey is something we take great pride in, so it’s incredibly rewarding to know we’ve been able to make a positive difference.
Thank you for choosing CPAP Victoria and for taking the time to share your experience. We look forward to continuing to support you!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your 5-star review! We’re delighted to hear that you were happy with both our pricing and the quick delivery.
We truly appreciate your support and are grateful you chose CPAP Victoria. We look forward to assisting you again in the future!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy to find what you need and…

Easy to find what you need and processing and delivery very fast.

3 July 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your 5-star review! We’re delighted to hear that you found our website easy to navigate and that your order was processed and delivered so quickly.
Providing a smooth shopping experience and fast service is something we take great pride in, so it’s lovely to know we met your expectations. We truly appreciate your support and look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

A Gem of a Ruby in My New CPAPAirMini

I bought a brand new CPAP air mini for my travel needs. Its been a while since i bought a machine and Ruby from CPAP victoria was great. not only did she help me out with getting me the correct mask size, she also set my new CPAP Air Mini with my metrics so that its ready to use. Thank You CPAP Victoria + Ruby!!

3 July 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi!

Thank you so much for your thoughtful 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that Ruby was able to assist you in finding the correct mask size and ensure your AirMini was set up and ready to use before you received it. We know how important it is for your therapy to be as seamless as possible, especially when you’re travelling so it’s fantastic to hear that everything was ready to go.
Your kind words mean a great deal to both Ruby and the entire team at CPAP Victoria. Thank you for choosing us to support your sleep journey and we wish you many restful nights wherever your travels take you!

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Perfect as always

Perfect as always, see previous reviews/

30 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your 5-star review! Your continued support and loyalty truly mean the world to us.
We’re incredibly grateful that you’ve taken the time to leave us such positive reviews over the years, and it’s fantastic to hear that your experience continues to be “perfect as always.” Feedback like yours is wonderful encouragement for our team and motivates us to keep providing the best service we can.
Thank you again for choosing CPAP Victoria. We sincerely appreciate your ongoing trust and look forward to serving you again!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great pricing, super quick delivery

30 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind 5-star review! We’re thrilled to hear you found our website easy to use and that you were happy with our pricing and super quick delivery.
Your kind feedback means a lot to our team, and we’re grateful you chose CPAP Victoria. We look forward to helping you again whenever you need us.
Thanks again for your support and enjoy your new equipment!

Kind regards,
The CPAP Victoria team

Rated 5 out of 5 stars

quick service

quick service

30 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your 5-star review! We’re delighted to hear you were happy with our quick service. Providing prompt and reliable support is something we strive for, so it’s wonderful to know we met your expectations.
We really appreciate your support and look forward to assisting you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with , items are sent out super fast.

30 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your kind 5-star review! We truly appreciate your thoughtful words and are delighted to hear that you had such a positive experience with us.
Providing fast, reliable service is something we take great pride in so it’s fantastic to know your order arrived quickly. Your support means a lot to our team, and we look forward to assisting you again in the future.
Thank you again for choosing CPAP Victoria!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Awsome staff with great knowledge

Awsome staff with great knowledge

1 July 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your thoughtful 5-star review! We’re thrilled to hear that you had such a positive experience with our team.
Our staff take great pride in providing knowledgeable and friendly service so it’s incredibly rewarding to know that it made a difference for you. Your kind words mean a lot to us and will be shared with the team.
Thank you again for choosing CPAP Victoria. We truly appreciate your support and look forward to helping you again in the future!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Efficient service

Efficient delivery and notifications re when my parcel would arrive

2 July 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your thoughtful 5-star review! We’re delighted to hear that you were happy with our efficient delivery and found the parcel tracking notifications helpful.
We really appreciate you taking the time to share your experience. Your support means a lot to our team, and we look forward to assisting you again in the future.
Thank you again for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Everything was on time

Everything was on time. Item as described and very happy with this item.

29 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your kind 5-star review! We’re delighted to hear that your order arrived on time and that the item was exactly as described. It’s fantastic to know you’re happy with your purchase.
We truly appreciate your support and hope to assist you again in the future. Thank you again for choosing CPAP Victoria!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy to order and pay

Easy to order and pay, fast delivery, well packed.

30 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind 5-star review! We’re delighted to hear that you found the ordering and payment process easy, and that your order arrived quickly and well packed.
Our team works hard to provide a smooth experience from start to finish, so it’s fantastic to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Thank you again for choosing CPAP Victoria!

Best regards,
The CPAP Victoria team

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly. Good price

29 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your 5-star review! We’re so pleased to hear that your order arrived promptly and that you were happy with the price.
We truly appreciate your support and are grateful you chose CPAP Victoria. We look forward to assisting you again in the future. Thank you again!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy to order, quick delivery

Easy to order, quick delivery.

29 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your kind 5-star review! We’re delighted to hear that you found the ordering process easy and that your delivery arrived quickly.
Your kind feedback means a lot to our team, and we’re grateful you chose CPAP Victoria. We look forward to assisting you again whenever you need us. Thank you again for your support!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your 5-star review! We’re delighted to hear that your order was processed promptly. Providing fast and efficient service is something we strive for, so it’s great to know we met your expectations.
We truly appreciate your support and thank you again for choosing CPAP Victoria. We look forward to assisting you in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Customer service was fantastic and a…

Customer service was fantastic and a quick delivery for the items

29 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your thoughtful 5-star review! We’re delighted to hear that you had a great experience with our customer service and that your order arrived quickly.
Our team works hard to provide friendly support and prompt delivery, so it’s incredibly rewarding to know we met your expectations. Your kind words and support mean a lot to us.
Thank you again for choosing CPAP Victoria. We look forward to assisting you again in the future!

Best regards,
The CPAP Victoria team

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Fast and efficient service.

29 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your 5-star review! We’re delighted to hear that you found our website easy to use and that our service was fast and efficient.
Your kind feedback means a lot to our team, and we’re grateful you chose CPAP Victoria. We look forward to helping you again whenever you need us.

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Fast delivery great service

Fast delivery great service

26 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind 5-star review! We’re thrilled to hear that you were happy with both our fast delivery and the service you received.
Your kind words mean a lot to our team, and we’re grateful you chose CPAP Victoria. We look forward to helping you again whenever you need us.

Best regards,
The CPAP Victoria team

Rated 5 out of 5 stars

The staff are always welcoming and…

The staff are always welcoming and friendly. They take their time going over information and answering all questions you may have clearly.

21 June 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your 5-star review! We truly appreciate your kind words and are delighted to hear that you’ve had such positive experiences with our team.
Providing a welcoming environment and taking the time to ensure our patients feel informed and supported is something we pride ourselves on, so it’s lovely to know this has made a difference to your experience.
Thank you again for your support and for choosing CPAP Victoria. We look forward to continuing to assist you with your therapy in the future!

Kind regards,
The CPAP Victoria Team

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