Banner for CPAP Victoria

CPAP Victoria Reviews 

3,614
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, competitive prices, and high quality of products, highlighting that orders always arrive safely and efficiently. Consumers also deeply appreciate the exceptionally helpful staff who provide personalized support, professional guidance, and seamless online ordering experiences every single time. Some reviewers were not happy with stock availability, noting that items sometimes showed as available online when they were actually sold out. A few people also mentioned experiencing unexpected shipping delays, unclear product descriptions, or dealing with inflexible pricing policies during their online purchases.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt shipping and secure... See more

Product

Clients share positive opinions on product quality, frequently highlighting fast delivery times, secure... See more

Order

People report positive experiences with order, highlighting fast delivery and helpful support. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting prompt transactions, courteous... See more

Price

Reviewers highlight positive aspects of price, frequently praising very reasonable costs, good pricing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery and a good product. Wish you had a good discount for government pensioners as having to stretch out the length of time using a mask makes it prone to leaking that isn't good

Company replied

Rated 5 out of 5 stars

Ever since I have been dealing with you, I have had excellent results. You are pleasant and understanding, easy returns and pleasant at solving my mistakes. Even though I live in Perth, WA I still fin... See more

Company replied

Rated 5 out of 5 stars

Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.

Company replied

Rated 5 out of 5 stars

Product ready to go as promised. No hesitation from Lalor friendly admin staff. Nice & smooth, helped with another product. Definitely 5 star.

Company replied


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 50792757850

  1. Medical Equipment Supplier
  2. also in
  3. Local Medical Service
  4. Medical Supply Store
  5. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,614)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well priced and delivered in a good…

Well priced and delivered in a good amount of time.

8 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your kind 5-star review. We're really glad to hear that you were happy with the pricing and that your order arrived within a good timeframe.

We truly appreciate your support and thank you for choosing CPAP Victoria. We look forward to serving you again soon.

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Its easy to order online and I have…

Its easy to order online and I have used it before and the delivery is quick

5 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind 5-star review. We’re really pleased to hear that you continue to find ordering online easy and that your deliveries arrive quickly.

We truly appreciate your ongoing support and thank you for choosing CPAP Victoria again!

Best regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

It is difficult purchasing online and…

It is difficult purchasing online and not knowing if you are getting the right product. What I bought wasn’t what I thought, however fortunately a better fit than what I’ve previously had.

6 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hey!

Thank you for taking the time to share your feedback. We’re sorry to hear that purchasing online felt a little confusing, especially when you weren’t completely sure whether you were selecting the right product.

For future orders you’re always welcome to give us a call or send us an email and we can check your previous purchase history for you. That way, we can help confirm which mask or replacement part you had last time and guide you towards the correct option before you order.

We’re really glad to hear that despite the initial uncertainty, the new mask has ended up being an even better fit and is giving you a good seal. Thank you again for your feedback and for choosing CPAP Victoria, we appreciate your support!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Absolutely wonderful people to deal…

Absolutely wonderful people to deal with.
In particular young Ruby.

Thank you CPap VIC

2 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hey!

Thank you so much for your thoughtful 5-star review. We’re so pleased to hear that you had such a positive experience with our team, Ruby will be especially grateful for your kind words.

We truly appreciate your support and thank you for choosing CPAP Victoria. It means a lot to us!

Kind regards,
The CPAP Victoria Team.

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your 5-star review. We’re really pleased to hear that your order was processed promptly and delivered quickly.

We truly appreciate your support and thank you for choosing CPAP Victoria!

Best regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

Prompt service

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind feedback! We’re really pleased to hear that you were happy with our prompt service.

We truly appreciate you taking the time to leave us a review and are grateful for your support. Thank you for choosing CPAP Victoria!

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your lovely 5-star review. We’re so pleased to hear that you found our team helpful and supportive.

We truly appreciate your kind words and your support. Thank you for choosing CPAP Victoria!

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Very good quality.

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hey!

Thank you so much for your 5-star review. We’re really pleased to hear that you’re happy with the quality of the product.

We truly appreciate your support and thank you for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Product i ordered was available very…

Product i ordered was available very soon upon placing the order and the staff were very efficient and helpful

2 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your thoughtful 5-star review. We’re really pleased to hear that your product was available so quickly and that our team was efficient and helpful throughout the process.

We truly appreciate your kind words and support. Thank you for choosing CPAP Victoria, we look forward to helping you again in the future!

Warm regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

Responsive to my email queries and…

Responsive to my email queries and assistance with rectifying and order error on my part

2 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hey,

Thank you so much for taking the time to leave us a review! We’re really pleased to hear that our team was responsive to your emails and able to help get everything sorted with your order.

We completely understand that order mix-ups can happen, so we’re glad we could make the process a little easier for you. We really appreciate your patience, your feedback, and your support of CPAP Victoria.

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great product

Great product. Easy website to use.

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your fantastic 5-star review. We’re really pleased to hear that you’re happy with the product and found our website easy to use.

We truly appreciate your support and thank you for choosing CPAP Victoria. We look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hey!

Thank you so much for your 5-star review. We’re really pleased to hear that you were happy with the prompt and efficient service.

We truly appreciate your support and thank you for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

There is all ways room for improvement

There is all ways room for improvement

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you for taking the time to leave us a review. We completely agree, there’s always room to improve! Feedback like yours genuinely helps us do that.

We’d love to know what we could have done differently to turn your 4-star experience into a 5-star one. If there’s anything specific you think we could improve, please feel free to reach out and let us know.

Thank you again for your support and for choosing CPAP Victoria, we really appreciate it!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Quick service

Quick service

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your 5-star review. We’re really pleased to hear that you were happy with the quick service.

We truly appreciate your support and thank you for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Quick service thankyou

Hassel free , easy access

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind 5-star review. We’re really pleased to hear that you found the service quick, hassle-free, and easy to access.

We truly appreciate your support and thank you for choosing CPAP Victoria!

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Ordered new mask and hose

Ordered new mask and hose, no trouble, very easy to follow, prompt delivery. Well done, 10/10. Cheers Frank K.

19 May 2026
CPAP Victoria logo

Reply from CPAP Victoria

Thank you so much Frank for your fantastic 5-star review! We’re really pleased to hear that ordering your new mask and hose was simple, easy to follow and that everything arrived promptly.

We truly appreciate the 10/10 and your kind words. Thanks again for choosing CPAP Victoria, we look forward to helping you again in the future!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hey!

Thank you so much for your 5-star review. We’re really pleased to hear that your order arrived on the date advised.

We truly appreciate your support and thank you for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your kind 5-star review. We’re really pleased to hear that your order arrived promptly.

We truly appreciate your support and thank you for choosing CPAP Victoria!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Order was prepared and delivered…

Order was prepared and delivered expeditiously.
I was very impressed with the timely delivery of the order.

28 September 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review. We’re really pleased to hear that your order was prepared and delivered so quickly and that you were impressed with the timely service.

We truly appreciate your support and thank you for choosing CPAP Victoria. We look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great service and quick as always

Great service and quick as always

1 October 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hey!

Thank you so much for your kind 5-star review. We’re really pleased to hear that you continue to receive great service and quick turnaround from us.

We truly appreciate your ongoing support and thank you for choosing CPAP Victoria!

Best regards,
The CPAP Victoria Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look