Excellent service. Emailed a problem and within 30 minutes received a reply responding to exactly what I needed. No run around. No waiting on the phone. No difficult to understand operator.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
(4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirec... See more
I've been researching the different CPAP cleaners available. It seems that most products require a couple of different steps to accomplish the cleaning cycle. Disassembling the mask, a separate pro... See more
Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be he... See more
Company replied
Company details
Information provided by various external sources
At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- 800-497-4904
- sales@cpapdirect.com
- cpapdirect.com
4.8
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable team with quick…
Very knowledgeable team with quick response and competitive pricing.
6 February 2021
I've been researching the different…
I've been researching the different CPAP cleaners available.
It seems that most products require a couple of different steps to accomplish the cleaning cycle. Disassembling the mask, a separate process for cleaning the hose, etc.
I find the SoClean 2 very simple to use. JUst put the face and head gear into the chamber and you're done. Automatically starts cleaning at a
pre-set time.
6 February 2021
The product seems to be working fine
The product seems to be working fine. This is so much easier than washing the hoses and mask. This way must be better for my health. This machine frees up more of my time to do other things
6 February 2021
Reliable
I placed and received several orders and was satisfied with the website as well as the live communication with staff and with shipping.
6 February 2021
Great experiencd
Very pleased with the purchase of my So Clean unit. Great price and the unit was delivered ahead of schedule.
6 February 2021
This product is working fine
This product is working fine. Was easy to retrofit to my machine.
6 February 2021
Needing parts
I just upgraded our equipment and already had soclean machines. I purchased adapters to use with them. Web site is fast and easy to use, and shipping was FAST ! Thank you...
6 February 2021
Have failed to send needed adapter to…
Have failed to send needed adapter to even use the cleaner. Been over 2 weeks since requested the needed adapter.
6 February 2021
Reply from CPAPdirect.com
Hi Marvin - I just took a look at your order notes. It would seem you ordrred the incorrect Adapter, called in to let us know you were going to send that part back for an exchange. Notes indicate we are to send out the correct Adapter once the other part was received. We have yet to receive that other part. Regardless, I'm going to go ahead and send you what you need.
Getting a new machine was easy
The process of getting my wife a new machine was quick and simple. In anticipation of the needed paperwork I had gotten a copy of my wife's DME order ahead of 5ime, which made the process that much easier. Thanks a lot.
6 February 2021
Thank you so much for your product is…
Thank you so much for your product is help us a lot
6 February 2021
Great service
Great service! The only problem I had was when I ordered an extra water chamber, I thought I was getting the one with the adaptor for the SoClean since that was what I had just ordered.
2 February 2021
Poor customer service
Poor customer service. I was sent a unit that my husband ordered for me as a Christmas gift I guess. I already had one. If the the company would have emailed it called I could have told them I didn’t need one.
So NOW I a have to pay to ship it back.
I don’t really think I should have to pay to return something they randomly shipped to me. Concerned with the bottom line and not their customers
7 January 2021
Unprompted review
Reply from CPAPdirect.com
Hello Nancy - I took a look at your order and you are correct, it would seem your husband did order it for you as his email address seems to be on the order (it was not randomly shipped to you). Upon receiving the order, I see that we did call you twice (12/16 and 12/17) but had to leave a message both times(never getting a call back). Thinking this might be a holiday gift, we decided to go ahead and ship the order. Obviously, there is no way for us to know that you already had this product. The good thing - you can return it for a full refund.
Website said there was a discount but…
Website said there was a discount but it was so small it could hardly be called a discount! Only $10 for such an expensive item! Also couldn't find any coupon codes. Other than discount being so vague, decent experience ordering from them.
5 January 2021
Reply from CPAPdirect.com
Hello Tessa- while there may have been only a $10 discount on the item you purchased, we have priced most items on our site at already discounted prices. So, in a sense, you actually received a double discount.
Said it would arrive in 2 days
Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be here in 2 days this that will a create problems for families and neighbors can hear you snore.This people like you we depend on. This disorder does break a few families Thank you for, your concern!!!!
23 December 2020
Reply from CPAPdirect.com
Hi Sylvia - we are very sorry about the delay in the delivery of your package. I can tell you we handed that off to the carrier on time, but most carriers are really struggling to move packages this time of the year. If it was within our control to get that to you faster, I can assure you we would have done it.
Fast delivery and the exact items I…
Fast delivery and the exact items I needed. No hassle.
22 December 2020
Your return policy stinks
Your return policy stinks! Shouldn't have to pay for return shipping or restocking fee. Will not purchase from again.
20 December 2020
Reply from CPAPdirect.com
Hi Mark - I've taken a look at your order. I think there may be some confusion about our return policy as it relates to this product. I will be sending you a direct message and have no doubt we can clear this up. Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.