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Company details

  1. Home Goods Store

Written by the company

CozyZone Australia (cozyzone.com.au) is an Australian online store offering high-end home and outdoor products at affordable prices. Our focus is to provide quality items that combine style, comfort, and value for customers across Australia. We work with trusted Australian suppliers and fulfillment partners, with products shipped within Australia to ensure reliable delivery and local service. By operating online, we keep costs low and pass those savings on to our customers. Our goal is simple — to make premium home and outdoor products more accessible to Australians while providing a smooth and reliable online shopping experience.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick to replace broken box

Quick to replace broken box , l had brought, very good customer service

22 February 2026
Cozyzone logo

Reply from Cozyzone

Hi Trish

Thank you for your review. We're glad we could resolve the issue quickly and that you’re happy with the service. We appreciate your support.

– CozyZone Team

Rated 2 out of 5 stars

Not happy for price of product very…

Not happy for price of product very flimsy and uneven hair legs

14 January 2026
Cozyzone logo

Reply from Cozyzone

Hi Eales

Thank you for your feedback. We're sorry to hear you're not fully satisfied with the product. Please contact our support team so we can review the issue and help find a solution for you.
Support@cozyzone.com.au

– CozyZone Team

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