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Company details
Written by the company
CozyZone Australia (cozyzone.com.au) is an Australian online store offering high-end home and outdoor products at affordable prices. Our focus is to provide quality items that combine style, comfort, and value for customers across Australia. We work with trusted Australian suppliers and fulfillment partners, with products shipped within Australia to ensure reliable delivery and local service. By operating online, we keep costs low and pass those savings on to our customers. Our goal is simple — to make premium home and outdoor products more accessible to Australians while providing a smooth and reliable online shopping experience.
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Replied to 33% of negative reviews
Typically replies within 24 hours
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Bought a small outdoor bench and it…
Bought a small outdoor bench and it fits perfectly in my garden area. The build quality seems solid and it gives the space a nicer look.
Great Addition to My Home Office
Picked up an office chair recently and it’s been comfortable during long work hours. Assembly took a bit of time but nothing complicated. Happy with how it turned out.
Browsing the website was easy and…
Browsing the website was easy and checkout didn’t take long. The item arrived well packed and matched the photos online. Overall a smooth purchase.
Ordered a living room chair from…
Ordered a living room chair from CozyZone and it turned out better than expected. The material feels sturdy and it looks great in the space. Setup was pretty straightforward too.
I was amazed I couldn’t compliant about…
I was amazed I couldn’t compliant about any of it. Prompt efficient and good product
Quick to replace broken box
Quick to replace broken box , l had brought, very good customer service

Reply from Cozyzone
Not happy for price of product very…
Not happy for price of product very flimsy and uneven hair legs

Reply from Cozyzone
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