Cozy Earth Reviews 2,122

Predatory pricing- I bought some clothing and found out 2 months later that I overpaid by over 40% as they “reduced” their pricing. This was already after taking into account a $100+ “discount” they provided at the time of original purchase - I still overpaid by 40%. They’re nontransparent and shady. And frankly the clothes are not that great. I regret giving them any business.

Scam company. Bought a set of pajamas and only received the bottoms. Poor communication.

$12 restocking fee on a $70 purchase is a hit. Then I pay for shipping. Was new to the product so started small but then they were out of the coordinating piece I needed so I went to return. I don't think I'll be back given the penalty - leaves a bad taste on this consumer's palate. So I paid to ship it TO me, I pay to ship it BACK and I pay a $12 fee. Seems kind of spiteful to me. Maybe waive the fee if you return quickly? I was processing the return in under 10 days. It was a birthday gift so I had to have a little lead time. Bummer. Nice material.

When you open the COZY EARTH website, they have one of those Temu-like spinning wheels that supposedly gives you a discount. I spun it and got $100 off a purchase of $200. So I spent more than I planned to and when I got to the check out, the page wouldn't honor the discount code. Seemed like a scam to me. Everything on there is highly overpriced so they ought to give you SOME discount somewhere!!

Cozy Earth quality is superior to other brands. All the products are so soft and comforting! You won’t be disappointed!

They sold me a product that I paid for. Didn’t tell me it was out of stock. And then I didn’t have a present for my wife’s birthday. They didn’t have a good way to track the order and never gave me any notification that the product was out of stock. Left my wife, disappointed. Will never use them again.

Don't shop with Cozy Earth without reading their return policies first. They will scam you out of money if you are not satisfied with the product and return it.

I bought two pairs of pants with an order including bed sheets etc. The total order was USD 998. When I received the pants, which I had ordered in size Medium, they felt like a size X-Large, entirely out of proportion to regular sizing. When I returned the two pairs, they kept 16 USD as a shipping fee, citing their return policies!

I will never shop with Cozy Earth again.

Love these sheets and pajama set so much! Very excited to be sharing them on my podcast!

This is my second purchase from Cozy Earth 🌍

The lounge pants and Tshirt in color brooks was very hard to find . Finally found it in my perfect size and I jumped on it . The other travel pant set was in oak mosses . It feels like butter on your skin . Stylish & classy . Perfect all year round . I am definitely in Love 💯

Hi,

I order over 3000USD worth of bedsheets as a first time customer two weeks ago. I have received no tracking details and have sent 4 emails, tried to call twice and use their online chat tool with ZERO response or feedback. It is extremely unprofessional and concerning that I have had no update or confirmation of shipping. Clearly there are a lot of internal operational issues.

I love the feel of the white Bamboo Sheets I purchased. Just letting you know they do pill which is disappointing (this is why I did not rate them 5 stars) but, I still really like them. I had a few questions and customer service was great.

Am buying a set as a wedding gift for a young couple who would never buy such expensive sheets.

Their review system will not let you change from 5 stars. I still wrote a review and it would not let me submit (maybe because it was not positive).

The sheets are cheap feeling- very thin and slippery. Their "free returns" charge 12$ restocking fee, 7.20 shipping fee and probably more. I think I will still return becuase I dont want these sheets to remind me of the scam experience.

I purchased a King duvet cover on final sale 6 months ago. The seam near the zipper ripped; I emailed Cozy Earth with different pictures and they said on the 4th email they needed a copy of the inside tag which was provided. I called because I never heard back and they told me because it is final sale the warranty does not cover it. Fine they could have told me 2 weeks ago and saved me a lot of time! Very frustrated

Revolting customer service
Poor quality
There are plenty of other places to shop..
Avoid Cozy Earth

They offer a 100-night sleep trial but don't tell you that you will pay a restocking fee if you return the sheets. When the sheets & pillowcases arrived, they were silky and cooling. When I washed them as directed, they were dull, not cooling at all, and they are already starting to pill after only one wash. The sheets also stain extremely easily from my light Cerave lotion I wear to bed, and lip balm also stains the sheets. My husband doesn't use either and his pillowcase is also showing stains from his skin. The fitted sheet DOES NOT stay on either. On our CA King, there were no additional straps to keep the corners on and this is standard on other expensive sheets for our large mattress. In fact, the elastic on the fitted sheet is thin and flimsy. This is unacceptable for expensive sheets. I submitted a return and was hit with a return charge of $9.32. Buyer beware. Shop elsewhere.

Why is the pricing so expensive £215 for a pare of loose fitted pants I buy them and I’m sweating in them in this heat I would of rather put on a pair of leggings I also bought a top for £80 and it’s just a plain top nothing special about it for the price this is absolutely a rip off I wouldn’t recommend and don’t even get me started about the covers I rather sleep in Asda covers than these I’m so disappointed what a waste of of money

Beware of misleading return policy. I ordered a product with the offer of free returns within 30 days. When I went to return it, I was provided a free label, but then discovered there was a 3% restocking fee. So it cost me $12 to try a skirt on. From now on I will order from Amazon where the return policy is clear when ordering. Or shop local if possible, where I can try it for free.

Extremely rude customer service employees. Definitely not a quality company if they provide this poor customer service!

Awful sheets. Quit sending me texts and emails and phone calls borders on harassment. Worst sheets Ive ever had.

Whoever gives these sheets a good review don’t know what it’s like to sleep on TRUE luxury sheets, including Oprah!!! I’m a true bed snob and these sheets are awful!! They look and feel like 100% polyester. Buyer beware, imo, don’t waste your money. I recommend 100% linen sheets, invest in quality linen tho, it’s a little more expensive then Cozy Earth’s cheap “bamboo” sheets that are “Made in China”!!!