Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more
I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more
I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more
Company replied
Company details
Written by the company
We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.
Contact info
Project House, Dallimore Road, M23 9NX, Manchester, United Kingdom
- info@cozycrewclub.com
- cozycrewclub.com
4.7
Excellent
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Tinkerbell mini tracksuit
Amazing little tracksuit for my new granddaughter so cute and super soft. Will definitely be buying from them again 😊
28 May 2025
Unprompted review
Absolutely obsessed with the new resort…
Absolutely obsessed with the new resort club collection from Cosy Crew club. The pieces are amazing quality and so cute! I love that the Terry towelling sets come in a range of sizes and colours and even adults which means our baby and 3 year old are able to match. These are a must for summer and holidays as not only are they the sweetest sets, but these are perfect for the beach or for putting on after swimming!
2 June 2025
Unprompted review
Amazing!!
Amazing!!! These clothes are simply stunning. The material of great quality and at very reasonable price! Would highly recommend. I will most certainly be buying more clothes. Fully part of the Cozy Crew!!
23 May 2025
Unprompted review
Absolutely beautiful little pieces
Absolutely beautiful little pieces. So different and got lots of people commenting on my little grandchild
Quality is amazing. Thank you cozy crew 😍
21 April 2025
Unprompted review
This company non stop send me text…
This company non stop send me text messages. I’ve never given them my number and quite frankly have no idea who they are. Total pests.
22 May 2025
Unprompted review
Reply from Cozy Crew Club
Thank you for bringing this to our attention — we’re truly sorry to hear about your experience and completely understand how frustrating unwanted messages can be. We want all interactions with Cozy Crew Club to feel gentle and respectful, never intrusive.
It’s very important to us to honor everyone’s privacy and communication preferences. If you believe you’ve received messages in error, please email our warm and friendly customer care team at info@cozycrewclub.com, and we’ll make sure your number is removed from our list right away. We never wish to trouble anyone, and your feedback helps us do better.
We hope to make things right and appreciate the opportunity to resolve this for you.
First class customer service when a…
First class customer service when a parcel went missing, prompt responses to emails and very quickly resolved. As for the items ordered - beautiful and excellent quality. Will most definitely order again.
18 May 2025
Unprompted review
Nothing but positivity for Cozy Crew!
All of my interactions are always so positive and speedy with the Cozy Club customer care team when I have any questions. The products themselves are wonderful and so special and unique, so a huge well done to you all, and thank you!
14 May 2025
Unprompted review
The most beautiful and cutest baby…
The most beautiful and cutest baby brand that there is and it’s affordably priced! Our little boy Koa loves his summer and winter outfits! Highly recommend!
25 April 2025
Unprompted review
Lovely items and such lovely service
The quick service was great. The items are absolutely gorgeous. Plenty lovely emails Thankyou
12 March 2025
Unprompted review
Such a cute brand
Such a cute brand, have a few bits from here now.
Look amazing on my baby boy
Thank you so much
Great customer service and brilliant company for very very reasonable prices.
8 April 2025
Unprompted review
Wrong company
Sorry wrote review for wrong company I will give 5 stars because they were kind enough to show I was reviewing the wrong company. Again my apologies!!
22 March 2025
Unprompted review
Reply from Cozy Crew Club
We’re so sorry for the confusion, but it looks like you’ve left this review for the wrong company. We are Cozy Crew Club (www.cozycrewclub.com) and have no affiliation with The Cozy Crew (www.thecozycrew.com).
Your review is based on another company, we kindly ask if you could remove or update your review, as this is damaging to our brand and does
If I could leave zero stars I would
If I could leave zero stars I would. I ordered two months ago and haven’t received my items. Tracking still says “processing”. Emailed the company 4 times and NO help. DO NOT ORDER FROM THIS COMPANY!!!!!!!
4 February 2025
Unprompted review
Reply from Cozy Crew Club
We’re so sorry for the confusion, but it looks like you’ve left this review for the wrong company. We are Cozy Crew Club (www.cozycrewclub.com) and have no affiliation with The Cozy Crew (www.thecozycrew.com).
Your review is based on another company, we kindly ask if you could remove or update your review, as this is damaging to our brand and does
I am in love with Cozy
I am in love with Cozy. Cannot stop buying from them. Thanks guys!
12 March 2025
Unprompted review
This company has been unhelpful or for…
This company has been unhelpful or for over a month I haven't received my package they will not refund my money they haven't aided in any location of my package in the past month there's been no update to my tracking order I would not order from this company they clearly do not have it figured out and know what they're doing to ensure their clientele has their packages on time find somewhere else these guys clearly aren't it
24 January 2025
Unprompted review
Reply from Cozy Crew Club
Hello, Please could you kindly remove this review, you have left it on the wrong page. We are www.cozycrewclub.com and not www.thecozycrew.com we hold no affiliate to them, this review is very damaging to our company. We hope you manage to get in touch with them.
Personalised present
Wanted personalised baby bodysuit for my friend's newborn and was very pleased to see that the letter, which does not exist in English, was spelt corectly in the personalised text. Lovely product, great material, quick delivery. Would definitely recommend!
2 March 2025
Unprompted review
Website design was lovely and easy to…
Website design was lovely and easy to navigate, the items were delivered super fast and they are gorgeous 😍
13 February 2025
Unprompted review
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