Cozy Crew Club Reviews 

259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share their sincere appreciation for the outstanding support team, noting how quickly representatives respond to inquiries and assist with order modifications or delivery questions. Many buyers express deep satisfaction with the incredible variety of adorable, wonderfully soft baby clothing and beautifully wrapped gift boxes perfect for celebrating special occasions. Consumers consistently emphasize the exceptional durability and wonderful comfort of every single garment purchased from the catalog. However, some customers also noted minor concerns, mentioning specific challenges such as occasional mistakes with personalized orders, loose stitching requiring extra attention, or minor discrepancies found in online product images.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the soft, well-made garments and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being genuinely... See more

Order

People report positive experiences with order, highlighting excellent service from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more

Rated 5 out of 5 stars

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more

Rated 5 out of 5 stars

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more

Rated 5 out of 5 stars

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more

Company replied


Company details

  1. Baby Clothing Store
  2. Baby Store

Written by the company

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

259 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(259)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive

Absolutely fantastic service and quality goods. Will definitely be back when baby arrives 😍

19 December 2023
Unprompted review
Rated 5 out of 5 stars

outstanding ...

this is the best company i have ever dealt with
customer service was nothing but outstanding plus we loved the product , thank you

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent small business

I received the wrong sized outfit so I emailed the team and received a swift response. They arranged for Royal Mail to collect the item and sent out the correct size. Very pleased with the products and the service provided by this fantastic small business.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing quality clothes

Amazing quality clothes. They are absolutely beautiful and will definitely be ordering again. Cannot wait for the spring collection comes out for my baby due in March xx

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Perfect customer service

Good customer service is appreciated even more when you're a new mum with less time, less patience and dwindling funds. I've ordered a personalised bear blanket from cosy crew which was lovely and separately some clothes. The clothes weren't quite right and cosy crew didn't hesitate to reach out to help me return and put it right. I really appreciate their willingness to help because I've had some very poor experiences from other businesses recently when I've wanted to return an item. Thank you for being helpful during this time.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality and service

Always a little sceptical of the independent brands on instagram but these items do not disappoint!

Ordered a few tracksuits and Beanie hats for my son who is 6 and a half months old. 6-12 months is a great fit for now and still a decent size for him to get plenty of wear out of this size.

All items fantastic quality , already washed a couple of items and no change in shape or fade in colour.

Just placed another order as I’m really happy to have finally found a brand that actually delivers the quality they say they will.

Service and delivery exactly as expected 👏🏾

Highly recommend

10 November 2023
Unprompted review
Rated 5 out of 5 stars

The items I bought are beautiful

The items I bought are beautiful. Lovely and soft and really cute. I was sent the wrong item but it was handled amazingly. I was contacted that evening and a new item shipped for the day after and a return pick up organised. I would highly recommend

1 November 2023
Unprompted review

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