COYS RENT A CAR Reviews 

188
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional level of service. Customers frequently praise the friendly, professional staff who handle every detail efficiently and make the entire car rental process completely smooth. Consumers also appreciate the clean, nearly brand-new vehicles alongside the fast and reliable airport transfer service provided by the team. However, some people mentioned unexpected fuel discrepancies upon return and expressed genuine frustrations regarding new extra charges for additional drivers. A few regular customers felt that these recent price increases made the overall hire much less reasonable than they previously expected.

What people talk about most

Service

People report positive experiences with service, highlighting efficient airport pick-ups and drop-offs with... See more

Staff

Customers consistently report positive experiences with staff, describing them as friendly, efficient, and... See more

Price

Clients share positive opinions on price, praising the affordable rates and transparent booking process.... See more

Quality

Users describe positive satisfaction with quality, consistently praising the vehicles as brand new, extremely... See more

Product

Consumers find product quality to be exceptional, consistently reporting that hire cars are new, clean, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(188)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great car hire at Alicante

Great car hire at Alicante meet you outside Costa coffee on 2nd floor .No extras , pay for fuel that is in the car 20 euros .excess waiver 3 euros a day, Pay it its worth it. Not having to pay for a full tank, Great staff, no hidden extras , Had to change my flight three times Heidi said no problem . Used these about five times.

19 March 2021
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thanks for your kind comments Mike and look forward to seeing you again soon.

Rated 5 out of 5 stars

2nd to None.

I have been travelling to Costa blanca since I purchased my property in 2019 and was put in touch with Coys by a mutual friend who also has a property there. I've always found the service second to none and all the vehicles in top condition. The staff are extremely friendly on pick-up and Mike and Heidi are lovely people and are always flexible and above all welcoming.

19 March 2021
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again soon.

Rated 5 out of 5 stars

Have been using Coys for a few years…

Have been using Coys for a few years now and find their friendly service excellent. Car pick up and drop off process at Alicante is easy and straight forward. We like the option of being able to prebuy a specific amount of fuel and the flexibility of not having to fill the tank up when we drop off. Good choice of cars.

19 March 2021
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments Rhian and looking forward to hiring to you again soon. Mike.

Rated 5 out of 5 stars

Very smooth

Very smooth! were picked up at the airport. All the paperwork went fast and we were able to leave by car 10 min later. Will definitely be back

9 November 2020
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again.

Rated 5 out of 5 stars

Superb service

Met at Alicante Airport. A warm welcome, quick paperwork and within 15 minutes I was on the open road in a new hire vehicle, safe in the knowledge that I was covered for all eventualities and my credit card details were not going to be abused. Highly recommend and will certainly use again.

11 September 2019
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to review Coys Rent a Car.

Rated 5 out of 5 stars

Outstanding service,no hard sell or lies

We recently rented a car from Alicante airport.What fantastic service,simply went through the paperwork,no hard sell and quick transition to the car.Very helpful staff,gave us all the info we needed including simple instructions when returning car.We couldn't recommend them enough and look forward to using them again.

31 August 2019
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to review Coys Rent a Car.

Rated 5 out of 5 stars

The only car hire we will use at Alicante Airport.

We have rented from Coys for the past 5 years. The customer service is superb and their fuel and excess policies are very simple. The fuel policy is they put €20 of fuel in and then you put in any extra you need. No need to return empty or full and no need to claim back a deposit.

On the rare occasion we have had an issue with the car we have contacted the office and they have advised how they are going to deal with it. No faffing about.

6 August 2019
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to review Coys Rent a Car.

Rated 5 out of 5 stars

Trusted company which are few and far between these days!!

Have used COYS twice now and both times the transaction was smooth and efficient. Their pricing stucture is transparent, they put fuel in the vehicle to the amount you specify (€20 minimum) and as long as they have enough to get to the petrol station when you return it that's all they ask so no rip off costs. Their excess waiver is €3/€4 per day depending on the car and covers all except lost keys or misfuelling or you can choose to pay €300 excess should you have an accident so it's worth paying the €21 euro (assuming 7 day hire) excess waiver. They have a meet and greet service at the airport with no time restraints and have been waiting for us on both occasions. Within 10-15 minutes they had taken us to the car, explained everything, marked down any existing damage and we were on our way. On return, we parked the car in the specified car park, posted the keys through the window and that was it. There have been no nasty credit card surprises. There are probably cheaper companies out there but I'm sure with all the tricks that the others seem to play I'd rather know that the price quoted is the price I pay with no nasty surprises. We need more companies like this, keep up the good work and will definitely use again.

14 March 2019
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to review Coys Rent a Car.

Show reviews in all languages. (188 reviews)

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