COYS RENT A CAR Reviews 

188
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional level of service. Customers frequently praise the friendly, professional staff who handle every detail efficiently and make the entire car rental process completely smooth. Consumers also appreciate the clean, nearly brand-new vehicles alongside the fast and reliable airport transfer service provided by the team. However, some people mentioned unexpected fuel discrepancies upon return and expressed genuine frustrations regarding new extra charges for additional drivers. A few regular customers felt that these recent price increases made the overall hire much less reasonable than they previously expected.

What people talk about most

Service

People report positive experiences with service, highlighting efficient airport pick-ups and drop-offs with... See more

Staff

Customers consistently report positive experiences with staff, describing them as friendly, efficient, and... See more

Price

Clients share positive opinions on price, praising the affordable rates and transparent booking process.... See more

Quality

Users describe positive satisfaction with quality, consistently praising the vehicles as brand new, extremely... See more

Product

Consumers find product quality to be exceptional, consistently reporting that hire cars are new, clean, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

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No recent history of asking for reviews

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4.8

All reviews

(188)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Price hike

Staff, service, location all perfect but as a very regular user will feel that the price hike is quite significant to make us consider using other companies. Maybe a loyalty scheme for regulars users would be an idea

5 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback and continued loyalty. We’re glad you value our staff, service, and location. We also appreciate your comments on pricing. Thank you for choosing us, and we hope to welcome you again.

Rated 5 out of 5 stars

A very positive experience.

Booking was straightforward and the price was reasonable. I made a mistake with the booking, which was rectified with one email. Instructions for collection from the airport were precise and we waited only a few minutes for the minibus. Coys depot is only a short drive and the friendly driver spoke perfect English.
I was offered the full insurance package for about €60, it was not a hard sell like some hire companies, but despite having annual excess cover, I took it. The car provided was almost brand new and much better model than I was expecting.
The whole process was considerably quicker than many hires where I’ve used on-airport firms.
The car return was equally as smooth. I would definitely use Coys again.

1 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your detailed feedback. We’re pleased everything was smooth from booking to return and that our team could assist you quickly when needed. It’s great to hear you were happy with the vehicle and overall experience. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

We had an excellent experience renting…

We had an excellent experience renting a car from Coys at Alicante Airport. From the moment we arrived, everything went smoothly. The staff were friendly and very efficient. The car was in perfect condition, very clean and exactly as reserved. No surprises, no hidden costs, just a no- nonsense service. The pick-up and return process were both fast and stress-free.
Overall, great value for money. Highly recommended! 🚗☀️

1 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback. We’re delighted everything went smoothly from arrival to return and that you were happy with the vehicle and service. We appreciate your recommendation. Enjoy your travels, and we hope to see you again.

Rated 5 out of 5 stars

Quality Service

Great reliable service as always.

7 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback. We’re glad to hear you continue to trust our service and appreciate your support. See you next time, and thank you for choosing us.

Rated 5 out of 5 stars

I have used Coys for more than 25 years…

I have used Coys for more than 25 years and have always had a good experience. Airport transfer and car collection is efficient and effective as is the return process on departure.
They remain my go to Costa Blanca car hire company.

7 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your incredible long-term loyalty. We’re delighted to know you continue to have consistently good experiences with our service, transfers, and return process. We truly appreciate your trust over so many years. See you on your next visit, and thank you for choosing us.

Rated 5 out of 5 stars

Excellent service and very nice car

Excellent service and very nice car. Also efficient as it was a hybrid. Service couldn’t have been better. We will return in June. Highly recommended.

24 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback. We’re glad you were happy with the vehicle and found everything efficient and smooth. We appreciate your recommendation and look forward to seeing you again in June.

Rated 5 out of 5 stars

Great service as always

Always use Coys. Good reliable service. Thank you 👋

24 March 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your continued trust. We’re pleased you can always rely on our service and appreciate your support. See you next time

Rated 5 out of 5 stars

Don't go anywhere else

Everything about this company is good, value for money and customer care

27 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words! We're delighted you found great value and customer care with us. Hope to welcome you again soon!

Rated 5 out of 5 stars

Repeat Customer

I have used this business many times, and always receive a great service.

28 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued trust! We're thrilled to hear you consistently enjoy our service and look forward to having you with us again.

Rated 5 out of 5 stars

We've been using Coys Rent a Car for several years now

Transparent and affordable rental car costs. No constant price gouging with discount offers like other providers in Alicante.
The vehicles are practically new and always very clean.
The shuttle bus service is prompt, basically just as fast as at the rental car counter at the airport.
The staff are friendly and helpful.
Thank you, W. Euring from Germany

29 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your fantastic review, We're delighted you appreciated our service. We look forward to welcoming you back on your next visit

Rated 5 out of 5 stars

Amazing experience

Amazing experience, honest people, really affordable prices and extra coverage is super cheap. Would love to do it again

28 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your wonderful feedback! We're thrilled you had an amazing experience and appreciated our service. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Perfect in everyway

Pick Up - Perfect
Administration - Perfect
Car - Perfect
Drop Off - Perfect
Coy's Team - Perfect

24 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for the perfect rating! We're thrilled every part of your experience met your expectations. Looking forward to your next visit!

Rated 3 out of 5 stars

Our party arrived on time but late in…

Our party arrived on time but late in the evening, we were met at the airport on time fair enough but at the Coy depot we were only given a cursory explanation of the car controls in a very dark forecourt.A very modern Nissan Qashgai with button start and stop which we had not encountered before .In fact we had to telephone Coys on how to turn the engine off about 15 minutes later, there was a little debate on return about how much fuel was needed so we had to take the car to a local garage to fuel up and return. all in all apart from the small confusion on receipt and return.We would consider using Coys again now we are familiar with the terms.

13 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your detailed feedback. We appreciate you highlighting the areas where your experience could be smoother, especially with the car instructions and fuel policy. We're glad that overall you were satisfied and would consider renting with us again. Thank you!

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Car was immaculate. Best car rental I have used. Many thanks

19 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your fantastic review! We're delighted you enjoyed our service and the car car. See you next time!

Rated 4 out of 5 stars

Good!

Overall great, but the booster seats was a bit disappointing.

24 September 2025
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback! We're glad you had a great overall experience and appreciate your note about the booster seats. We’ll look into improving them for next time.

Rated 5 out of 5 stars

Always a pleasure to use

Always a pleasure to use, no issues and no hidden charges or large deposits to put down. Cars are always nice and clean and staff very friendly. Have been using for many years.

21 March 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your loyal support! We're thrilled you’ve consistently enjoyed our cars, friendly staff, and transparent service over the years. Looking forward to many more rentals with you!

Rated 5 out of 5 stars

SIMPLE, HONEST, NOTHING HIDDEN!

SIMPLE, HONEST, NOTHING HIDDEN!
I was fed up of hiring cars where you pay the CDW online then when you get to the counter you're told you need to pay more....not with COYS.
You book the car online and choose your level of cover (standard or full insurance) and thats it, its booked no payment necessary.
The fantastic driver (English guy) picks you up and takes you to the compound, you pay the amount you were quoted and you get a lovely new car (I had a C4 with 8k on the clock), I did ask what the insurance covers and was told "every type of damage and theft but not losing the keys or wrong fuel" he also didn't take a deposit on my credit card.
It was so simple, like really simple.
Thanks guys, car hire is always a stress but you are so genuine and relaxed.

5 March 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for such a detailed and glowing review! We're thrilled you enjoyed our service. It’s wonderful to hear our team and car met your expectations. We are looking forward to your next rental with us!

Rated 5 out of 5 stars

Excelent

Very easy, nice comunication and great car! Other places asked for credit card wich was a problem for us, but here it wasn’t necesary.
Thank you very much! 🙏🏻❤️

9 March 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you so much for your kind feedback! We're delighted to hear that you like the process.

We truly appreciate your kind words and look forward to welcoming you again on your next trip!

Rated 5 out of 5 stars

We have been using Coys for the past 5…

We have been using Coys for the past 5 years and their service is always excellent. The booking system is really simple, their cars are always in excellent condition and the staff are very friendly.

Prices are competitive and you just feel you are receiving value for money on your car hire every time.

7 March 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your wonderful feedback and continued loyalty over the past five years!
We look forward to providing the same excellent service on your future rentals!

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