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Cox & Kings Reviews 1,195

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the well-organized holidays, highlighting the excellent itineraries and the overall smooth execution of their trips. The staff, particularly the tour guides, receive frequent commendations for their knowledge, helpfulness, and engaging personalities, often going above and beyond to enhance the travel experience. Reviewers also appreciate the quality of the accommodations, with many hotels described as excellent, comfortable, and well-located, contributing to a pleasant stay. However, some customers also noted issues with the service, including concerns about transport quality, with one reviewer experiencing an uncomfortable and underpowered minibus. There were also instances of dissatisfaction regarding communication, such as delayed ticket delivery and last-minute changes to itineraries, causing stress and undermining excitement for expensive holidays. A few people reported misunderstandings about group tours, finding themselves as the only participants, and encountering unhelpful local ground teams.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as amazing, incredible, and truly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Location

Clients share positive opinions on location, with many reviewers praising the comfortable and well-situated... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing significant stress and... See more

Quality

Reviewers mention positive feedback about quality, with many describing hotels, catering, and food as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 5 out of 5 stars

India - Golden Triangle & Shimla tour. Our first Cox&Kings experience was a brilliant introduction to India. The logistics were perfect and the tour manager/guide Prem was excellent. The tour started... See more

Company replied

Rated 5 out of 5 stars

A brilliantly put-together tour. It is very difficult to capture the contrasts of all the different parts of Chile in one trip but this did the job excellently. It is clear that over the years C&K... See more

Company replied

Rated 5 out of 5 stars

Thank you Cox & Kings for organising our dream safari trip to Kenya. It was perfect. Our safari guide, Joseph was brilliant. He was knowledgeable, informed, patient, funny and great company and nothi... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Our group tour with Cox & Kings was both interesting and very enjoyable

Our group tour with Cox & Kings was interesting and gave us the opportunity to see many different places across Mexico. The other travellers were good company and our guide was both knowledgeable and entertaining.

7 February 2025
Unprompted review
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Reply from Cox & Kings

Dear Deborah,

Thank you for taking the time to share your comments with us following your trip to Mexico. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland



Rated 4 out of 5 stars

An excellent tour of Morocco

We had an excellent tour of Morocco, particularly insightful for those interested in historic and cultural aspects. The guide was very knowledgeable and took care with all the guests, especially elderly travellers, nothing was too much trouble. However for us there was rather too much travel involved, some long bus journeys, but that did enable us to go from the Rif mountains in the north to the Sahara desert in the south and see many beautiful cities in-between.

1 April 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Harper,

Thank you for sharing your feedback with us, following your recent trip to Morocco. I am glad you had an enjoyable trip.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Amazing holiday in Sri Lanka

I have just returned from an amazing holiday in Sri Lanka booked through Cox and Kings. Sher, who organised our tailor made itinerary was excellent and ensured saw a large part of the country and experienced the culture. Sher's in depth knowledge of the country and the hotels ensured the trip met all our requirements. The service offered by Cox and Kings was excellent. Nothing seemed too much trouble and there was great attention to detail. The hotels were absolutely fabulous. The driver we were allocated could not have been better and not only did he add extra visits but he looked after us with great kindness. I would certainly book with Cox and Kings again.

6 March 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Walsh,

Thank you for sharing your feedback with us, following your recent trip to Sri Lanka with us.

I am glad you had such an enjoyable trip and your comments have been passed on to Sher and our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

A must do tour !

Excellent holiday and marvellous local guide whose knowledge and explanations went above and beyond.

11 March 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Robinson,

Thank you for sharing your feedback with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Returning to Saudi Arabia after 23…

Returning to Saudi Arabia after 23 years was a great experience. So much has changed and our guide, Ahmed, made sure we saw as much as possible. We visited some amazing historical sites, Hegra in Al Ula, Dadan tombs, Al-Balad old town Jeddah. The jeep ride through the Sharran Reserve spotting wild oryx was unforgettable.

16 February 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bourne,

Thank you for taking the time to share your comments with us following your trip to Saudi Arabia. I am glad you had some unforgettable experiences and enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Natural Splendours of Cost Rica

Just returned from the "Natural Splendours of Cost Rica" tour. This was the first time we have used C & K, and also the first time we have had to travel around in a group and stay in several hotels where we would normally stay in one location - so were a bit apprehensive. We had no reason to be concerned, as the holiday was first class, our guide "Andreas" was excellent with first class knowledge, as was our driver "Edwin". The wildlife, food and accomodation was very good and Andreas made sure we were all happy and he always went "the extra mile". We started off as 18 strangers on the tour but finished as 18 friends - we would have no issue with using C & K again.

6 March 2025
Unprompted review
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Reply from Cox & Kings

Dear Alan,

Thank you for sharing your feedback with us, following your recent trip to Costa Rica with us.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

We have used C&K eight times and each…

We have used C&K eight times and each trip has been excellent. The key is our trips are tailored to our specific interests so every day has something interesting to see and do, there are no shortage of events and activities to enjoy. We are always accompanied by a local guide and they are invariably knowledgeable and willing to take us off the beaten track if they know something new or novel is taking place. Also the drivers who take us from place to place are knowledgable, friendly and very safe drivers (importnat as driving can be chaotic in India). The hotels chosen always meet our needs.

30 January 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Gilmour,

Thank you for taking the time to share your comments with us following your trip to India. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Chennai to Cochin on a slow private bus

The hotels and content of the tour were very good. The food included in the package was also excellent. The bus on which we were travelling was not so good and thoroughly underpowered for the job, making for slow transfers between stops. The Tour Manager was very knowledgeable about the places we visited and also helpful with personal requests.

3 March 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had an enjoyable trip. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Brilliant travel agent

We booked our holiday travelling around South America with cox and king. We gave them a rough itinerary around a tour they did but wanted it extending plus a few extra add ons. Our travel agent helping with our trip was Angela Pullinger, Angela was absolutely amazing, she worked so hard putting together an amazing trip at the best possible price, she kept in touch with us throughout and answered any questions we had, we have all booked many holidays before but Angela was brilliant and the trip was just incredible. The personal service cox and king put on for us throughout the entire trip was mind blowing, we were picked up in private transfers, had personal guides and drivers, amazing hotels, incredible trips and tours, breakfast and other meals, airport check in assistance, it was another level and like I said we are all very well travelled but this holiday they booked us was outstanding. I can only say cox and king are a brilliant travel company and we have told everyone this and Angela was the best. If I could give more stars I would and it would be more then we'll deserved. Thank you and can't wait for next one with them.

3 January 2025
Unprompted review
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Reply from Cox & Kings

Dear Miss Angell,

Thank you for sharing your wonderful feedback with us, following your recent trip to South America.

I am glad you had such an enjoyable trip. Your lovely comments have been passed on to Angela and the relevant members of staff, including those in destination as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Highlights of Mexico

This was an excellent tour which introduced you to a number of amazing Mesoamerican sites and Spanish colonial towns. Better coverage of Diego Rivera, Mexico’s most famous artist, would have been a definite plus while one was in the Mexican capital. A couple on the tour had actually arrived a couple of days early in order to do this. Our guide found a government ministry that was open during a day of political demonstrations that had a whole range of his earlier murals whilst other buildings had had to close. But probably not enough time was available to see a good sample of them anyway and it might be a good idea in future to consider replacing a visit to the San Juan food market - which was not particularly popular with people on the tour - with more coverage of this important artist. The San Juan market visit was a bit of a disaster anyway as two of us were separated from the main group by a dishonest cyclist who succeeded in extorting money from us.
The final hotel, the Hacienda Chichen Itza, was a very pleasant way to end the tour.

7 March 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Dixon,

Thank you for sharing your feedback with us, following your recent trip to Mexico with us. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

An excellent South African holiday

An excellent holiday with a knowledgeable guide and first class driver. All hotels were good.

An unforgettable holiday

5 March 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Middleditch,

Thank you for taking the time to share your comments with us following your trip to South Africa. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Our Indian experience was excellent

Our Indian experience was excellent. Our guide Ash was knowledgeable and thoughtful. He told us lots of facts about history, religion, local life, marriage and customs which enriched our travels. Any questions were answered.
Amritsar and Varanasi were off the usual routes and longer journeys but well worthwhile. The safari great fun but be aware not everyone sees a tiger as they are scarce.
Hotels were changed after booking which we were upset about. However, the standard of hotels was high and those more business like were very short stays and the more characterful hotels we were able to enjoy for longer avoiding most rather noisy weddings which occur at this time of year.
Our itinerary was busy but we have returned with many fabulous memories and a better understanding of India.
The Kerala extension was very enjoyable but we have advised a few adaptations which may make the extension better from seeing and learning about local life and the beautiful birds.

7 February 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Marsden,

Thank you for sharing your feedback with us, following your recent trip to India with us. I am glad you had an enjoyable trip. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Booking experience with Cox and Kings

Our travel consultant (David) did a great job arranging our next vacation. He was attentive, enthusiastic and very helpful.

13 February 2025
Unprompted review
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Reply from Cox & Kings

Dear Lesley,

Thank you for taking the time to share your comments with us following your recent booking.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

The excellent personal attention received at all times

The personal attention received at all times is excellent and all queries are attended to very promptly and efficiently. This is the major factor why we are regular clients. There is one point that needs mentioning and that is the Cox & Kings' policy of not issuing Gibraltar (UK) residents an ATOL Certificate, which is contrary to all the other UK travel companies that DO issue us with ATOL Certificates. Perhaps there is a misunderstanding about the territory of Gibraltar, that although not being part of the EU, it is however a UK Overseas Territory in mainland Europe and Cox & Kings does not unfortunately seem to cater for this UK territory like all the other travel companies in the UK do.

13 March 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for sharing your feedback with us.

Your comments have been noted and passed to the relevant department for their reference and to investigate thoroughly.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Iguazu Falls

Iguazu Falls was superb, as was our guide Maria.The Gran Melia hotel not so great. We paid in US dollars for our meal and we're kept standing for 20 minutes in full view of other diners while the cashier Vivien slowly examined every note slowly TWICE. Extremely rude and inhospitable. I could not recommend this hotel. Perhaps the Belmond hotel on the Brazil side would be better.

3 February 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for sharing your feedback with us. We regret that certain aspects of the service received fell below your expectations and for any disappointment that this caused. Your comments have been noted and passed to the relevant department for their reference, however, should you wish the matter to be reviewed further please email guestrelations@coxandkings.co.uk and a member of the team will then investigate your claim.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Tiger spotting

Seeing a tiger lying in a stream 20 metres away from our jeep was a very special experience. Also seeing the Taj Mahal at sunrise. I also very much enjoyed my extension to Varanasi and having a guide to myself. This meant that I could go at my own pace and stop to take photos whenever I wanted. I think you should have included a visit to Varanasi silk weaving: I did in fact go there at my own request. Prem is an excellent tour leader and when I requested an extra safari at Ranthambore he got me into Zone 3 and I saw more tigers!

11 February 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Thomson,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had an enjoyable trip. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

Your comments have also been shared with our ground staff as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Grand Tour of Indochina

Great itinerary visiting all the top sights.
Brilliant local guide.
Travel arrangements and hotels all great too

18 February 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for taking the time to share your feedback with us following your recent trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

OVERALL EXCELLENT HOTELS WITH SPACIOUS…

OVERALL EXCELLENT HOTELS WITH SPACIOUS ROOMS. FOOD WAS VERY GOOD. GUIDE KNOWLEGEABLE AND PERSONABLE.
Personally I would have liked a less packed program over a few more days. I would have also preferred hotels to be more centrally located. I think we missed the Mekong experience ... the time spent there was not enough. Maybe overnight on a boat. Although everyone else liked the Halong Bay trip I think a day trip and another night on a boat on the Mekong would have been a better experience.

21 January 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for taking the time to share your comments with us following your recent trip.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

All was very well organised and the…

All was very well organised and the guides were excellent. Our only complaint was that in La Serena although our guide was very good he was also our driver in his own car which was dirty, in poor condition and had no air conditioning. In very high temperatures that was a serious disadvantage. All other guides had drivers and lovely vehicles. We would use Cox and Kings again as we were satisfied but our experience should be raised with the agents in Chile.

20 January 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Carter,

Thank you for sharing your feedback with us, following your recent trip to South America.

We are always looking for ways to improve our offering and your feedback will certainly assist us to achieve this. Your comments have been noted and passed to the relevant department for their reference, however, should you wish the matter to be reviewed further please email guestrelations@coxandkings.co.uk and a member of the team will then investigate your claim. 

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Cuba -,what an experience

Fantastic guide and driver . A fascinating country - faded glory . Long days as advertised but always broken up into regular breaks / lunches / comfort breaks . A few hotel changes - dealt very well by Guide .
A trip of a lifetime - best ever

26 January 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Davison,

Thank you for sharing your feedback with us, following your recent trip to Cuba with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

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