Cover My Reviews

23,754

•

4.2

Insurance Broker

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Review summary

Created with AI, based on recent reviews

Looking at 2,847 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent value, finding prices competitive and affordable for the coverage. Many also commend the staff for being knowledgeable, helpful, and polite, ensuring queries are answered efficiently. The overall service is often described as seamless and easy to use, with people appreciating the straightforward process for obtaining or renewing their breakdown cover. However, some customers noted concerns regarding auto-renewal, mentioning instances where they were not informed or found it difficult to disable. A few also felt the service had loopholes, leading to denied assistance for specific situations like flat batteries or onward travel. Additionally, some reviewers experienced problems with customer service, including dropped calls, slow responses, or unreceived documents.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the efficiency, politeness, and... See more

Price

Customers consistently note positive experiences with price, often finding excellent breakdown cover at a... See more

Staff

Users describe positive interactions with staff, frequently highlighting their efficiency, politeness, and... See more

Subscription

Clients share ambiguous opinions on subscription renewals, with some finding the process easy and receiving... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Wouldn't auto renew our details, said they had a call to give card details.. all ok ,no email to confirm anything as we were told ( today or tomorrow ) nothing received!had to call again today and get... See more

I've only given CoverMY Breakdown 4 stars because 1 The cost has risen hugely 2 The website does not function very well. I was unable to login. However, they do offer great cover for breakdown as... See more

Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more

The process of renewing my annual cover was easy and straightforward. I awarded 4 stars instead of 5 stars because like everyone else in the insurance industry your price increases each year which me... See more

Company details

Written by the company

We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance

Contact info

Premier House, NG31 7JX, Grantham, United Kingdom
0800 980 5134
admin@covermy.co.uk
covermy.co.uk

4.2

Great

24K reviews

5-star

4-star

3-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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All reviews

(23,754)

2,699 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
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Jul 18, 2026

Very helpful

11 July 2026

Jul 17, 2026

Spoke to Catherine, she was very friendly and helpful. Sorted everything in minutes.

16 July 2026

Jul 16, 2026

Good serive

8 July 2026

Jul 16, 2026

Did what I needed done with my…

Did what I needed done with my breakdown renewal including matching an on line quote

16 July 2026

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