Covéa Insurance plc Reviews 

Poor and ineffective communication (post settlement offer email dated 02 July 2026). Our initial decision to use Covea’s preferred contractors to repair and replace water damaged flooring was compromised by this, effectively forcing us into taking cash offer instead. Very disappointing experience.

Taff was amazing. He looked after me with professionalism and class. Well done

Clear communication delivered in a professional manner

I spoke with Taff today who has rescued my case! After weeks of waiting for answers, Taff simply checked the record and confirmed the outcome, both on the phone and by email. He was extremely knowledgeable, helpful, very professional and a really nice chap to deal with. 5 stars +. Thank you Taff, very much appreciated.

The company responded promptly to our claim. A survey of our property was required to effect repairs to a damaged water main. They appointed someone to assess the situation which was done quickly with minimal disruption. The same company effected a new water pipe between meter and the house. Although this sounded daunting, once again it was achieved with minimal disruption. The whole issue resolved in two days, by the contractors. This successful outcome was achieved as a direct result of the way the insurance company responded to my initial phone call. I am most grateful for their assistance.

Easy and very helpful, speaking with Taff. Helped us out massively as uncle was hard of hearing. Would definitely recommend this insurance.

It was made very straight forward.
Taf could not have been more polite and patient.

Everyone I spoke to was most helpful

My call handler was good and re assured me throughout my phone call.

Very helpful and informative

Taff was very helpful. He was Very good at helping resolve the situation and kept everything professional.

Alexandra carefully explained next steps and took down all the details of complicated circumstances.

Covea called me today about 10.15am & I spoke to a woman who was most helpful & understanding with me. Currently I have not yet decided to claim, but I know I need to call back when I do decide.

Great service friendly staff and knowledge of what they are doing

The young lady, Alexandra was very pleasant. Explained everything fully and answered any queries I had

The service was most professional.
The information requested from me was reasonable and logical. The person dealing with me was professional, articulate and understandable.

Everyone involved in settling my claim was very helpful and understanding, and matters were resolved quickly

Refused to reassess and move my current car insurance from a petrol to an electric car. Told its their company policy.(Even though lots of their customers are probably often making this type of move and other companies do it). "Cancellation" charges then incurred by me. £50 to broker, £20 to them - for a forced cancellation by them. Not happy.

Very professional and helpful team. Thanks for being so helpful.

Very friendly and helpful member of staff, felt like he was really trying to help me get sorted and sounded like he cared