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CourtRec.com Reviews 

1,760
•
TrustScore 4.5 out of 5

4.7

Information Service
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Review summary

Created with AI, based on recent reviews

Evaluating 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for providing fast solutions, taking time to listen carefully, and handling various requests efficiently during conversations. Consumers find the overall service and digital user interface to be smooth and reliable, noting that support agents respond promptly on live chat to resolve problems without delay. However, some people mentioned unexpected charges and less clear billing options when starting to use the platform. A few reviewers also noted confusion regarding initial enrollment, stating there was little indication of ongoing fees before finally contacting the support team for clarification.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting prompt and efficient support through... See more

Staff

Users describe positive interactions with staff, frequently highlighting the promptness and helpfulness of... See more

Response time

Consumers express great satisfaction with the response time, frequently praising the fast and efficient... See more

Service

Customers had positive experiences with service, frequently praising quick response times, helpful support... See more

User experience

Reviewers express great satisfaction regarding user experience, highlighting seamless, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was great, it provided a lot of useful information…. I found the information was very accurate. I will keep them as a FAVORITE 🤩 in my search engine. 💫💫💫STELLAR CUSTOMER SERVICE �... See more

Rated 5 out of 5 stars

I had a problem and was able to get it resolved quickly and promptly. Great customer service. I needed to cancel a subscription.

Rated 5 out of 5 stars

Quick response, I received the assistance I was looking for immediately. No pressure to change my account or continue with a service I no longer need. Thank you for the professionalism and prompt so... See more

Rated 5 out of 5 stars

The invoice I was seeking was promptly emailed without hesitation. Quick, fast, reliable service. Thank you.

Company details

  1. Information Service

Written by the company

Access publicly available court records in easy-to-view reports. Email support@courtrec.com or call 1-877-524-7143 for support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,760)

742 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I tried to get a court report on site, never got it, but got a $31 charge.

I tried to get a court report on myself. There was a $1.00 fee for the report. I provided my credit card information. After multiple page loads and probably multiple sites, I ended up with CourtRec.com. After getting frustrated with trying to get my report, I exited out. A few days later I had a $31 charge on my credit card. I never got my report. When I tried to cancel, I found out I was enrolled in a report service that I did not want or need. Courtrec.com customer service chat made it easy to cancel, but no refund. Be carful if you are dealing with them and make sure you are getting what you want.

15 June 2026
Unprompted review
CourtRec.com logo

Reply from CourtRec.com

Hello Terry,
Please contact us at support@courtrec.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

Agent - Account Management Help

Agent listened to my concerns and was able to help me resolve my issue. Agent was very knowledgeable and efficient. Great Customer Service. Website gives accurate information.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response, I received the assistance I was looking for immediately. No pressure to change my account or continue with a service I no longer need. Thank you for the professionalism and prompt solution.

17 June 2026
Unprompted review

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