I made my order, they arrived within 48hrs & packaged nicely. As soon as I opened them, I couldn’t believe the quality, & the fit is absolutely amazing. I’ve only ever worn the more expensive makes,... See more
Company replied
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These riding leggings are absolutely amazing! I run a busy livery yard and of all the brands I have purchased, these far outperform the others. They wash brilliantly, keep shape, give a very flatterin... See more
Company replied
Easy to use website with a range of top quality riding wear. Have bought from Countrydale several times and its been easy to place an order with regular tracking updates. Always been very happy with i... See more
Not a comfortable ride. The ordering and delivery was ok. The jodphurs I ordered were about £40 and to be honest I thought were overpriced for the quality. I didn't realise until I used them, that in... See more
Company replied
4.5
Excellent
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Avoid ordering from this company
Avoid ordering from this company.
The return policy is confusing.
Their customer service is prompt but unfortunately 'copy & paste' answers are just not good enough.
I returned my item, they are refusing to refund me as they say they did not receive it as l did not use their return procedure, that was complicated and not free of charge. Royal Mail assured me it was delivered. Best to avoid this company.
23 December 2025
Unprompted review
Reply from countrydale.co.uk
Hi Diane,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your experience and appreciate the opportunity to respond.
We completely understand how frustrating it is when a returned parcel cannot be located. This is precisely why we strongly encourage customers to use our dedicated returns service. Our returns process is fully insured and protected, which means that if a parcel goes missing in transit, we are able to raise a claim directly with Royal Mail and resolve the matter quickly for you.
When an alternative postage method is used and insurance is not purchased, responsibility unfortunately sits with the sender and limits the support we’re able to provide. That said, we have still made every effort to assist you, even though the return was arranged outside of our insured service.
In order to help locate the parcel, we requested additional information such as a proof of delivery image or delivery coordinates. Unfortunately, we did not receive a response to our email, which makes it extremely difficult for us to investigate further. If the parcel had been sent using our fully insured returns service, we would have been able to escalate this directly to our Royal Mail account manager and pursue the matter on your behalf without delay.
If there were any issues accessing or using our returns service, we would always encourage you to contact us - we’re more than happy to help guide you through the process swiftly. Clear communication allows us to resolve matters much more effectively.
We remain more than willing to assist. If you’re able to reply to our previous email with any additional information, we can still continue trying to locate the parcel and support you where possible.
Kind regards,
The Countrydale Team.
Absolute Bloody Brilliant Equestrian…
Absolute Bloody Brilliant Equestrian Business.
Good selection at Good Prices.
Delivery & Communication is EXCELLENT.
I've used quite a few times & will carry on & recommend. My wife LOVES the products I purchase from here.
Thank You
5 December 2025
Unprompted review
Reply from countrydale.co.uk
Thank you so much for this absolutely fantastic review - it truly made our day!
We’re delighted to hear you’re happy with our selection, pricing, delivery and communication. Providing great products at good value, backed up with reliable service, is exactly what we strive for - so it’s wonderful to know that’s been your experience time and time again.
And we especially love hearing that your wife LOVES the products you’ve chosen - that’s the ultimate seal of approval! 😊
Thank you for your continued support, your recommendations, and for taking the time to share such brilliant feedback. We really appreciate it and look forward to serving you again soon!
Excellent in every way.
Brilliant custome service when RM lost my parcel. The leggings are gorgeous. So cosy and comfortable. I am very happy and will be going back again.
22 November 2025
Unprompted review
Reply from countrydale.co.uk
Thank you so much for your lovely review!
We’re so pleased we were able to help when Royal Mail misplaced your parcel - these things can be frustrating, so we’re really glad we could get everything sorted for you quickly.
It’s fantastic to hear that you’re loving the leggings too! Cosy and comfortable is exactly what we aim for, so knowing you’re happy with them means a lot to us.
Thank you again for your kind words and support - we look forward to welcoming you back again soon! 😊
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