Cotswold Collections Reviews 9,145

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the superior materials and craftsmanship of the garments. Many people appreciate the efficient ordering process, prompt delivery, and the careful, attractive packaging of their items. Reviewers frequently commend the exceptional service, noting the helpfulness and politeness of the staff, which contributes to a smooth and pleasant experience. However, some customers also noted issues with sizing, finding items either too small or too large, and occasionally experiencing discrepancies in product descriptions. A few other people also felt that the quality of some items was not up to the usual standard, with concerns about fabric texture, construction, or durability after washing.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as excellent, well-made, and... See more

Quality

Customers consistently note positive experiences with quality, often praising items for being well-made,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

People report positive experiences with service, often highlighting its swiftness and efficiency. Reviewers... See more

Order

Customers consistently report positive experiences with the ordering process, finding it easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So many traders are asking me for reviews that they are in danger of losing my business altogether! Answering these requests is extremely irritating and a waste of time as far as I am concerned. I l... See more

Company replied

Rated 5 out of 5 stars

I used this company for the first time on this occassion. Easy ordering, arrived early and a well packaged parcel. I ordered 8 items and all were in greater than average quality. Their entire coll... See more

Company replied

Rated 5 out of 5 stars

Good, swift service, nicely-packed item. Coat is warm and comfortable as well as being somewhat showerproof (I haven't tested it in torrential rain). The zip is good quality and the coat does up to... See more

Rated 5 out of 5 stars

Excellent service! My skirt was delivered very promptly and I was thrilled to receive it last week. (August, but I cannot remember the exact date! Only guessing a date to fill in on your online fo... See more

Company replied


Company details

  1. Women's Clothing Store

Information provided by various external sources

We specialise in creating garments that suit and flatter the mature female figure, designed with comfort and fit in mind. Inspired by the rolling hills and picturesque dwellings of the Cotswolds, our exclusive collection is designed in-house, drawing on the finest mills for printing and weaving, where techniques are handed down through generations for exceptional craftsmanship and quality. With free UK returns and a friendly & experienced customer service team on-hand to answer all your queries, it couldn’t be simpler to place an order with us and try it on in the comfort of your own home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

All easy to order

All easy to order, even though one of the t shirts I wanted was currently out of stock. The t shirts were of a very good quality and i particularly liked the length of the 'short' sleeves. Arrived promptly.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

Exceptional service.
My Royal Mail parcel was delivered to the wrong address.
I reached out to the company which sent me another by a different delivery company within days.
Product is lovely too.
I will be a repeat customer

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality item beautifully packed. Postage quite expensive but I think returns are free. Unfortunately I had to return the item but only because it didn't fit me nothing to do with the product. I wouldn't hesitate to buy from this company again.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

black velvet pull on trousers. Superb quality…

I ordered black velvet pull on trousers. My first purchase with this company. Trousers arrived before the expected time. I knew from the packaging that the trousers would be of excellent quality and they are! Plus they are superbly comfortable with the addition of side pockets. I had been searching for weeks before I thankfully came across the site for the company. I am utterly delighted with my purchase. I sent customer services an email about my purchase and promptly received a reply. wishing me a good holiday. The trousers are for an upcoming cruise.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very fast delivery. Beautiful clothes, best quality.

20 January 2026
Unprompted review
Cotswold Collections logo

Reply from Cotswold Collections

Thank you for your 5* review.

Rated 5 out of 5 stars

Easy to order

Easy to order , cardigan and skirt bought at sale price which made them really good value. True to size.

14 January 2026
Unprompted review
Cotswold Collections logo

Reply from Cotswold Collections

Thank you for your 5* review.

Rated 5 out of 5 stars

I have bought several of the Heritage…

I have bought several of the Heritage pleated skirts and am very pleased with the quality. My only issue is the full price of these, I tend to wait until they come into the sale of which is a more acceptable price point

16 January 2026
Unprompted review
Cotswold Collections logo

Reply from Cotswold Collections

Thank you for your review. We're glad that you are happy with the quality and grabbed yourself a bargain!

Rated 5 out of 5 stars

Good quality rainproof coat

Good, swift service, nicely-packed item.
Coat is warm and comfortable as well as being somewhat showerproof (I haven't tested it in torrential rain). The zip is good quality and the coat does up to the neck which makes it warm and weatherproof. The zipped outer pockets are spacious and there is an inner pocket for phone or other items. I would recommend this coat.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and top quality products. I can honestly say that I have never had to return any item. A remarkable feat and a testament to them.

11 December 2025
Unprompted review
Cotswold Collections logo

Reply from Cotswold Collections

Thank you for your 5* review.

Kind Regards
Cotswold Collections

Rated 5 out of 5 stars

Super online service

Super online service. Web site easy to manoeuvre. Excellent variety of clothing. Excellent quality and style. Prompt delivery.

11 November 2025
Unprompted review
Cotswold Collections logo

Reply from Cotswold Collections

Hi William, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.

Rated 3 out of 5 stars

Received dress quickly

Received dress quickly - lovely warm material but style did not suit me so had to be returned

14 November 2025
Unprompted review
Cotswold Collections logo

Reply from Cotswold Collections

Hi Jet, thank you for your review. We're sorry to hear that the item wasn't suitable on this occasion and hope you will choose to purchase from us again in the future. Best regards, The Cotswold Collections Team.

Rated 4 out of 5 stars

Nice navy cardigan

Nice navy cardigan, however, thickness and overall quality is not as good as same style cardigan purchased previously. Now feels thinner.

16 October 2025
Unprompted review
Cotswold Collections logo

Reply from Cotswold Collections

Hi Melinda, thank you for your review. We will most certainly pass your feedback along to our design team, who consider all customer comments in the creation of our future collections. Best regards, Madeleine.

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