While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly noting the well-made hot water bottles and their soft, cozy covers that retain heat for extended periods. Many consumers appreciate the efficient delivery service and the overall positive shopping experience, highlighting the ease of ordering and prompt communication. However, some people were dissatisfied with specific aspects, such as loose stitching on a cover or difficulty cleaning the cover without getting the bottle wet.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing it as a "game changer" and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this hot water bottle with its lovely soft cover. The thickness of the fleece makes the hottie a very comfortable temperature; you could even hold it against bare flesh. The thick co... See more

Company replied

Rated 5 out of 5 stars

The item seems well-made and looks like as advertised However, I did write to the company about the instructions for filling the hot water bottle as I feel they are misleading and potentiall... See more

Company replied

Rated 5 out of 5 stars

I liked the idea of this being a British company and wanted to support it. I had some issues so I reached out to the company after their comment on my original review. My item was replaced, very quick... See more

Company replied

Rated 5 out of 5 stars

This is my first purchase from Cosy Panda . The hot water bottle was a Christmas gift for my wife , hence the delay putting the review up . She loves the feel of the cover and the bottle... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Home Goods Store

Written by the company

We use natural & sustainable materials to create luxurious hot water bottles & UK handmade covers to help people stay warmer for longer. All our covers are handmade in Wiltshire from a range of unique insulating materials. We have a growing range of products, including: mini hot water bottles, 2L hot water bottles, long hot water bottles and also portable 1L hot water bottles and soothing wheat wraps.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product, great company

First off, great product. I tested my 2L waffle hot water bottle, towards the end of a bout of cold weather and it’s great. It arrived quickly, well packaged, and really does the business. Great stuff, many thanks!

30 March 2026
Rated 5 out of 5 stars

Very pleased with my Cosypanda hwb.

I have a medical condition that means i use a hwb. every night. I carefully chose to buy yours with yellow waffle cover. After 1 month I am very pleased. The purchase & delivery process was clear & prompt. It is not too hot but retains the heat very well. I will definitely buy another (as backup) soon.

19 February 2026
Rated 5 out of 5 stars

Perfect gift

Lovely selection, easy shopping and checkout experience plus fast shipping. Great quality item, good value for money. Grandma was super happy with her gift from the grandkids

23 February 2026
Rated 5 out of 5 stars

Super cosy hot water bottle

Really pleased with my purchase...bit of a game changer actually! Taken my hot water bottle to bed every night since it arrived...leave it under the covers to take the edge off the cold then basically cuddle it all night! Still slightly warm in the morning. Nice to buy from a small British company too and the donation to the Red Pandas with the purchase is a lovely idea.

9 February 2026
Rated 5 out of 5 stars

The parcel was despatched quickly

The parcel was despatched quickly, so as the hot water bottle was a gift this was important. Recipient very pleased with the gift.

4 February 2026
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Elizabeth and so glad that the recipient liked the gift

Rated 5 out of 5 stars

I was impressed by the website and the…

I was impressed by the website and the product appealed to me as it was just what I was looking for and in the right colour.
Super quick delivery
Hot water bottle excellent quality
Definitely recommend this company ☺️

29 January 2026
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing and so happy you like the quality of the bottle

Rated 5 out of 5 stars

Excellent customer service

This is my first purchase from Cosy Panda .

The hot water bottle was a Christmas gift for my wife , hence the delay putting the review up .

She loves the feel of the cover and the bottle stays hot/warm for sooooo long . Better than any hot water bottle she has owned previously .
She wants to snuggle into it so much , our cats are jealous !

Excellent customer service in all aspects .

We will be buying more CP products in the future , safe in the knowledge we will be taken care of .

One very happy customer .

31 October 2025
CosyPanda logo

Reply from CosyPanda

Oh wow, so wonderful to read this, thanks so much for sharing

Rated 5 out of 5 stars

Lush!

Excellent service from start to finish. The hot water bottle is high quality, the cover is gorgeous and deserves a constant cuddle.

5 January 2026
CosyPanda logo

Reply from CosyPanda

Many thanks Jill, so glad you like your cover and bottle

Rated 5 out of 5 stars

Lovely hot water bottle

Lovely not water bottle. Bought as present for my daughter. Cotton padded cover is excellent quality and keeps bottle warm for several hours. At £40, not a cheap option but is definitely a higher standard than the regular covers. Delivery and communication excellent.

2 January 2026
CosyPanda logo

Reply from CosyPanda

Many thanks for sharing, very glad your daughter liked her present.

Rated 5 out of 5 stars

Lovely covers!

Super soft, and a lovely texture to these waterbottle covers, it's made bedtime far more palatable this winter.

2 January 2026
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Martin, has been a hard and cold winter so far!!

Rated 1 out of 5 stars

Extremely disappointed!

Extremely disappointed with this product. It is difficult to both fill and empty without the covering becoming wet. It is also difficult to hold safely because the covering doesn’t fold back neatly to give sufficient grip. How you are supposed to clean/wash the cover is a total mystery. If I could work out how to send it back and get a refund I would do so.

29 December 2025
CosyPanda logo

Reply from CosyPanda

Hi Carolyn, very sorry to see your 1 star review. We provide information for how to fill the bottle and remove for washing in the first email you receive after ordering and our website (adding our blogs titled "How To Fill A Hot Water Bottle" and "How To Empty & Remove A Hot Water Bottle Cover"), you are also welcome to message us for support.

We also share details on our website for how to return and refund. For both issues also you can email us at cosyteam@cosypanda.com or use the chat box on our website which links to my phone and we will be happy to help.

https://www.cosypanda.com/policies/refund-policy

https://www.cosypanda.com/blogs/cosy-blogs/how-to-fill-a-hot-water-bottle

https://www.cosypanda.com/blogs/cosy-blogs/how-to-empty-remove-a-hot-water-bottle-cover

Rated 5 out of 5 stars

Super cosy

I couldn’t decide which hot water bottle to get, so I opted for the Triple Teddy Set 😂. They’ve been perfect for our campervan trips, they're soft, cosy, and long-lasting warmth. Highly recommend!

24 November 2025
CosyPanda logo

Reply from CosyPanda

Thanks Angela and so glad to read that they have been great for your campervan trips!

Rated 5 out of 5 stars

Good quality hot water bottle

Love this hot water bottle. Easy to fill and the cover material is perfect for snuggling into.

27 November 2025
CosyPanda logo

Reply from CosyPanda

Thanks FFrost for sharing, so glad you are liking our snug bottles

Rated 5 out of 5 stars

New Hot Water Bottle

Bought a new Hot Water Bottle for my Granddaughter. Impressed with the product , outer covering is great and holds the heat. The extended collar at the opening is a good feature. Absolutely no complaints from my Granddaughter

24 November 2025
CosyPanda logo

Reply from CosyPanda

Fantastic to hear William, thanks for sharing

Rated 5 out of 5 stars

Easy to order and kept me informed with…

Easy to order and kept me informed with delivery .. Help advice was sent regarding the bottle cover for filling the hot water bottle.. Top marks for attention to detail .. I have bought it as a gift .

26 November 2025
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Annette

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look