Cosy Cottage Reviews 

1,449
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company and its natural offerings. Customers frequently praise the natural beauty products, beautiful packaging, and exceptionally fast delivery service provided by the dedicated team. Consumers consistently note that the aromatic items smell wonderful, work effectively, and leave skin feeling wonderfully soft and thoroughly nourished. Many people deeply appreciate the easy website navigation and the reliable communication maintained throughout the entire ordering process. However, some customers also noted receiving incorrect items, missing product components, or encountering occasional fulfillment mistakes in their delivered packages. A small group of people experienced delivery waiting times or required assistance from customer support to resolve these order errors.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the natural ingredients and pleasant... See more

Quality

Reviewers mention positive feedback about quality, noting that items like face creams and soaps feature... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive promptly and in excellent... See more

Order

Clients share positive opinions on order, highlighting the simple online navigation, helpful email updates,... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been using a different brand of similar eco cleaning products that come in tiny, brown bottles, but I didn't always like the sent, so I took the plunge and swapped to Cosy Cottage. So pleased... See more

Company replied

Rated 5 out of 5 stars

This is my second order from Cosy Cottage. After ordering the cleansing balm and loving it, i ordered the moisturiser. After struggling for the past 18 months with eczema/psoriasis/who knows what on... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to receive some goodies from Cosy Cottage - I use skin products, shampoo and conditioner bars and soaps. As we have a new puppy I also bought the pet shampoo bar! My husband who ha... See more

Company replied

Rated 5 out of 5 stars

Decided to try their cleaning products. Bought the set - glass bottle cloths and surface cleaner. Lovely scents and excellently cleans work surfaces, skirting boards- easily removed grease from my coo... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. also in
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Cosmetic Products Manufacturer
  6. Cosmetics Store
  7. Wellness Center

About Cosy Cottage

Written by the company

Our natural, skincare, beauty, homecare and wellness products are all developed by our founder, a qualified chemist, and have been made in Malton, North Yorkshire, since we started our family company, eight years ago.

We are proud to employ over twenty local people in our growing team. Every product we make is from 100% natural ingredients, free from palm oil, artificial surfactants, sulphates, artificial fragrances and preservatives.

We have long term wholesale and trade partnerships with many independent shops, visitor attractions, accommodation providers and events companies across the UK. We also create and make products for a growing number of white label clients, looking for a trusted product development and manufacturing partner offering manageable minimum order quantities.

Our packaging is all recyclable, compostable or reuseable and free from single use plastics. We are committed to being cruelty free, do not test on animals and we never commission other organisations to do so on our behalf. Everything is suitable for vegetarians and we have a wide range of vegan products.

We accept orders online, by phone and in our Malton store and offer outstanding customer and after sales service via phone or email too.

Postage is free for orders over £40

Offers & Award Information

Written by the company

Award-Winning Skincare
Winner of 'Best Sensitive Skincare Brand' in 2023, 2024 and 2025' Best new product awards for our Aloin Face Mask and our Pet Shampoo in 2025
Offers and Product Testing Opportunities
New customers signing up to our newsletters benefit from a 10% discount, exclusive offers, early registration for new product launches and the opportunity to volunteer as testers before new products are launched.

Our Free Shipping Offer

Free shipping on all orders Over £40

Free shipping on all orders Over £40
We offer free, tracked delivery via Royal Mail 48 hour service for all orders over £40 (net of dicounts).

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,449)

223 reviews in the last 12 months

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Rated 1 out of 5 stars
Cosy Cottage logo

Reply from Cosy Cottage

Hello there Rosemary. We are pleased to confirm that your order was sent within 24 hours of being placed. With only one working day available between despatch and the date of your review, we regret that Royal Mail would not have been able to deliver by the time you wrote this review. Having checked the address you entered on the order against the postcode register this morning, it appears also that you did not provide a house number when ordering. We anticipate that the package willl in due course returned to us by Royal Mail. Perhaps you would be kind enough please to contact us by email to let us know the correct address and make arrangements for us to resend once this arrives back with us from Royal Mail. Many thanks and best wishes.

Rated 5 out of 5 stars

Love it

Love it! Lovely face cream got rid of that tight dry feeling skin. Beautiful smell and definitely no reaction! Very pleased thank you and delis and packing great too!

31 March 2026
Rated 5 out of 5 stars

Happy customer

I try really hard to buy products that are environmentally friendly but they need to be effective and do the job well. This product does that is affordable and smells great.

31 March 2026
Rated 5 out of 5 stars

The Shea soaps are lovely on the…

The Shea soaps are lovely on the face,no nasties in these products,that why I'm happy to use them . Delivery in a few days so that's positive & packaged well, with a little Easter chocolate in the package,put a smile on my face Thank You Cosy Cottage

31 March 2026
Rated 5 out of 5 stars

I use everyday

I use everyday ! The product smells lovely and fresh
The glass bottle makes a huge difference!
Very good customer care service !
Highly recommend this product !

30 March 2026
Rated 5 out of 5 stars

Natural facial skincare

I bought the natural facial skincare starter kit and the rosehip and raspberry leaf oils facial serum as I have never used these products before and I wanted to test them out. I’m 61 with dry skin especially around my nose and have a small dry scaly patch just above my cheek. I have used a well known brand moisturiser for years and haven’t been able to help this dryness. I have been using cosy cottage products for a few months now and I can honestly say the dryness and scaly patch have gone, I still have a slight pinkish mark where the scaly patch was but I think as I’d had this for many years it has scarred it slightly. I love the feel of the products on my face from the soap, face scrubs, face oil and moisturiser. I haven’t used the makeup remover yet as I very rarely wear makeup so haven’t had the chance too. My face feels more fresh looks brighter and feels well nourished and this lasts all day. I will definitely be ordering more and trying out some of there other products. It is reassuring knowing these products are natural and don’t harm the environment too. Great product thank you.

30 January 2026
Rated 5 out of 5 stars

Great makeup remover

The makeup remover is great.It really doesnt need hard rubbing like i find other products do.
Great delivery.
Will be looking at trying other products.

2 March 2026
Rated 5 out of 5 stars

Great value

I haven't tried the products yet but I'm looking forward to using them on my travels.
The presentation and attention to detail was a pleasant surprise.
Not only that this was great value for the price.

2 March 2026
Rated 5 out of 5 stars

Excellent and very competitively priced…

Excellent and very competitively priced products which are a delight to use. I bought the soap and face cream. Soap not drying and cream is like a balm which means a little goes a long way.
Nicely packaged and good comms re delivery.

2 March 2026

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