was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
Company replied
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Review summary
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Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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It was a great experience as customer service super friendly and was completely able to assist me with what needed with no hesitation. I got my product super fast so the shipping is extremely fast.. p... See more
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I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
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Company details
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a Dehumidifier- Got a Used Pond Filter!
Ordered a dehumidifier. Received a used pond filter. What a hassle- had to request a refund, submit pictures of the garbage they sent me, print out the mailing label, drive the package to a FedEx drop off, and then send them proof that I sent it back. Are you kidding me? What a colossal waste of time. No, I will not be ordering from this company ever again. Gave the second star only because customer service did respond to my messages. Should have gone to a local big box store.
20 April 2026
Reply from Costway
We have issued the full refund to your original payment account, please double check.
Kind regards.
Costway inc.
Damaged part and missing screws
Damaged part and missing screws. Very slow in sending new ones. I was told I would receive a shipping label in 2 days regarding replacements. 3rd day nothing. No shipping label but replacement delivered to me on may 9. So happy to see it in my carport. Thank you to Louie!!
7 April 2026
Reply from Costway
We have sent a whole new replacement item to you and this replacement package has been delivered on May 9. Please confirm if you have received the replacement item.
Kind regards.
Costway inc.
Reply from Costway
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Great mud kitchen
This is a great mud kitchen for the little. It wasn’t complicated to put together. My kids have spent so much time playing with it. They love the sink feature.
21 April 2026
Reply from Costway
Thank you so much for the wonderful review! We’re so happy to hear the mud kitchen has been such a hit with your kids and that they’re enjoying the sink feature so much. It’s also great to know assembly was simple. We really appreciate you sharing your experience!
Kind regards
Costway inc.
Nice gliding patio chairs, but not much glide room.
Costway delivered the goods as promised in good condition.
The patio joy gliders I bought for my patio are very nicely made. They were pretty easy to put together and very sturdy.
They don’t glide very far because they are a short wheelbase piece of furniture. But they do let you wiggle and that’s probably enough.
16 April 2026
Reply from Costway
Thank you so much for the detailed feedback! We’re glad to hear the chairs arrived in good condition, were easy to assemble, and feel sturdy and well made. We also appreciate you sharing your thoughts on the gliding range, as feedback like this is really helpful. Thanks again for your support and for taking the time to leave a review!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for the great review! We’re so glad to hear the couch bed was the perfect extra piece for your space and that the ordering process, price, and product all worked well for your needs. We truly appreciate your support!
Kind regards
Costway inc.
The set of porch furniture was my first…
The set of porch furniture was my first order from Costway. I hadn't even heard of this place before. The product is great. The order arrived in 5 business days, packaging was good, and price was also good.
23 April 2026
Reply from Costway
Thank you so much for giving us a try and for sharing your experience! We’re thrilled to hear your first order was a great one and that you were happy with the porch furniture, packaging, delivery time, and price. We really appreciate your support and hope to have the chance to serve you again in the future!
Kind regards
Costway inc.
Like the dividers but the…
Like the dividers but the painting/staining wasn’t done well. It looks bad and I have to repaint it to make it presentable 😏
23 April 2026
Reply from Costway
Thank you for your honest feedback. We really regret that the painting and staining did not meet expectations. That’s definitely not the quality we want our customers to receive. We appreciate you bringing this to our attention, and we’ll be sure to share your comments with our team so we can improve.
Kind regards
Costway inc.
Reply from Costway
Thank you so much for your feedback! We’re glad to hear the delivery was quick and that you were happy with the product. We really appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
I have a wreath business and the wagon…
I have a wreath business and the wagon wheels make a beautiful wreath and are big sellers. I love how the wagon wheels are put together, very strong and nicely made.
16 April 2026
Reply from Costway
Thank you so much for the wonderful review! We love hearing that the wagon wheels are helping your wreath business and that they’ve been such big sellers for you. It’s great to know you’re happy with their strength and craftsmanship. We truly appreciate your support and wish you continued success with your beautiful creations!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for the great feedback! We’re thrilled to hear you were happy with both the product and the speedy delivery. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
I bought metal garden beds
I bought metal garden beds . The quality is good . The price was reasonable and fast delivery . Can't ask for more than that. THANK YOU !!
21 April 2026
Reply from Costway
Thank you so much for the wonderful review! We’re so happy to hear you’re pleased with the quality of the metal garden beds, the reasonable price, and the fast delivery. That’s exactly the kind of experience we hope to provide. We truly appreciate your support!
Kind regards
Costway inc.
They are the best they take care of you…
They are the best they take care of you to get your order out to you real fast and if the problem they work on it and get it to you you can't ask for a better company than that
7 May 2026
Unprompted review
Reply from Costway
Thank you so much for the amazing review! That truly means a lot to us. We always do our best to get orders out quickly and take care of any issues that come up, so it’s incredibly rewarding to hear that reflected in your experience. We really appreciate your support and kind words!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for your great review! We’re glad to hear you found exactly what you wanted and needed at a price that worked for you. It’s also awesome to know the shipping was fast. We really appreciate your support!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for your kind words! We’re so happy to hear you were pleased with the fast delivery and the quality of the product. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
We need a new part
We need a new part, one part of the frame came entirely warped and unusable preventing us from putting the whole thing together.
22 April 2026
Reply from Costway
Dear customer,
We regret to hear that you encountered issues with your product.
Our colleague has received your message. After discussing with the factory, we have confirmed a solution. We will arrange to send you replacement part. Please keep an eye on your inbox for a notification email containing the tracking number.
We hope to resolve the issue for you as quickly as possible.
Kind regards
Costway inc.
I am enjoying my new furniture and I…
I am enjoying my new furniture and I love the style and quality for the price! Thanks
22 April 2026
Reply from Costway
Thank you so much! We’re thrilled to hear you’re enjoying your new furniture and that the style and quality met your expectations. It really means a lot to us that you took the time to share your feedback. Thanks again for your support!
Kind regards
Costway inc.
Nice desk to put a laptop on the main…
Nice desk to put a laptop on the main shelf and an extra 27 in monitor on the top shelf.
I bought 0.6x0.4 inch black ZhiYo cord hiders that keeps everything neat as well.
Minimalist and very convenient.
21 April 2026
Reply from Costway
Thank you so much for the awesome review! We’re so glad to hear the desk works perfectly for your laptop and monitor setup. It’s great that you paired it with cord hiders too sounds like a super clean and minimalist workspace. We really appreciate you sharing your experience!
Kind regards
Costway inc.
It's so wonderful it's light it works…
It's so wonderful it's light it works really good I probably will buy three or four more you know one for myself for the other side of my house one for my girlfriend maybe one for the office something like that it's really wonderful
21 April 2026
Reply from Costway
Thank you so much for this truly awesome review. We’re really happy it’s light, works so well, and that you’re considering buying a few more! That means a lot to us. 😊 We can’t wait to help you with your future orders whenever you’re ready!
Kind regards
Costway inc.
Treadmill. I love it
I bought a treadmill. Had trouble putting it together and then it would start. Some young men came by and help me figure it out. Works just like I thought it would. Love it. Hoping it will help me to walk better after my stroke
20 April 2026
Reply from Costway
Dear customer,
We regret to hear that you encountered difficulties during both installation and use. We have sent you an email from service@costway.com. Please check your inbox — we hope to help you resolve the issue as quickly as possible.
Kind regards
Costway inc.
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