Costa Cruises Reviews 100

Costa Toscana Cruise Ship -- We experienced an incident with an uncalled Room Attendant who tried to hide something (I want to believe he didn't want to steal) as we caught him in a very unpleasant situation when we entered the room), and subsequently very poor Management resolution...

Unbelievable unprofessionalism, wrong attitude & lack of respect towards the guests from Costa Cruises Hospitality & Operation Director, Mr Gustavo Garcia Rosas from Peru.

His wrong approach was in front of his staff, and that respectively led to unprofessional customer service from some of the Receptionist and line Managers (not all of them)...

On a positive note -- beautiful new Ship! Some great facilities. Some of the waiters are very nice, worth mentioning the top service from the waiters in the Archipelago Restaurant.

If you’re thinking about going on a Costa cruise, do yourself a favor-DON’T DO IT! Our problems began well before the cruise on the Costa Fortuna. We couldn’t get straight answers from Costa on such things as premium beverage packages and specialty dining. Was not happy to find out once on the ship that their idea of a “premium” bourbon is Jack Daniels or Jim Beam; or that the specialty restaurants Archipelago and Teppanyaki mentioned on their website and described by a Costa rep on the phone, were non-existent. Spent way too much of my vacation time arguing with Hospitality staff who were mostly rude and uncaring. There were many other communication issues but I won’t list them here. Additionally, the dinner menus were unappealing and lacking in choices. While the food presentation was usually beautiful, the food did not taste good and hot food was never hot. If you want decent food you have to pay extra for it. You can’t even get a cup of coffee in the dining room after dinner. If you wanted a snack after an excursion-forget it. Everything is closed down. We went on this cruise expecting the same level of service we’ve experienced in the past on other cruises but were very disappointed. Service, except for our lovely cabin attendant and a few bartenders, was terrible. Employees seemed overworked and not happy. Since we returned from this cruise we have heard that Costa is one of three of the worst cruise lines, which came as no surprise to us. We wish we’d heard this before we booked this cruise. We will never again go on a Costa cruise and will never recommend Costa.

**Cruise Review: Costa Pacífica**

**Basic Info:**
- Duration: 3 days
- Route: Marseille > Savona > Barcelona > Marseille
- Cost: Approximately 2000 BRL (357.14 euros) per person.

**Positive:**
- First-time cruiser; enjoyed the experience overall.
- Crew, especially animators (like Igor, the dance instructor) and waiters (Naing Tun Oo), were exceptionally kind and attentive.
- Understandable delays at bars due to high demand. Drinks are good, I recommend Pink Lady, Pink Panther, and whiskey Banana Cream.

**Neutral:**
- Italian predominance evident through signage predominantly in Italian with English translations below.

**Negative:**
- Reception experience ranged from good to very bad, inconsistent service.
- Some misleading information and pressure to put money and get your card attached to your Costa card (which can easily be a disaster, internet is full of reviews about bad experiences with Costa company when adding your own credit card).
- **Don't Lose Your Card or You Are Screwed:** I lost my card and resulted in unauthorized charges: geuss what, reception response completely accountability, almost as assuming I was lying and not helping at all. Also, The crew don't verify if you are you, so if you lose your card, you are limitedless screwed.
- Early checkout (at 8:30) limited enjoyment on the final night.
- Many passengers lacked etiquette and don’t even speak a second language.

**Overall:** Despite the ups and downs, I would consider cruising again, but likely with another company, aiming for a smoother and more enjoyable experience.

Costa Firenze nightmare on Xmas eve. I followed Costa guidelines to bring either passport or national ID card and they approved my documents(!) I was denied boarding on Xmas eve as they demanded both documents. Nowhere did it say and they knew I submitted my EU card which is accepted everywhere -hotels, cruises, flights. The worst cruise line on the planet! Also, they were rude and discriminatory.

Worst cruise of my life. Cold food, unhappy staff, bar tenders who have no idea how to mix drinks, baristas that cannot make coffee. Overall week from hell

Good morning .
We have just returned from a wonderful.holiday on board costa toscana . Our names are alexandra and Alexander Campbell in cabin 5079
Our dates were 21st to 28th Jan. Everything was perfect. Thank you so much tomorrow cabin lady . Kept spotless every day . I would like to.mention specially the waiters who made our trip special with their friendliness and exceptional.manner and service . These people are listed below
Please please pass on our thanks and say its from the Scottish guests . In infinity bar the waiter was called
Beshoy george bai
From Egypt

In leonardos lounge
The waiters names are
Ardian Dwi
From Indonesia and another lovely young man from India who we did not get his full name but I can send picture of him . If you ask your staff in Leonardos who had a wee friendly arm wrestle with my husband one evening it was that guy who was fantastic .

In argentario restaurant where we had our evening meal the waiters were
Shubert and Prizelo from India
They were are absolutely first class . Thank them so so much
All food,drinks etc on board were great with so much variety and we found all the service we experienced first class.
Please send me link to put on costa review to the app please . Thank you
Well done costa

Excellent service. Very easy to book and yes we will be back. Totally professional and all booked within minutes.

Not for English speaking people
Costa Toscana ship was beautiful , but the experience was awful. The staff doesn’t speak English , they don’t care about you if you don’t speak Italian.
We didn’t have a restaurant booked for dinner for 3 days , and no one cared about it .
The entertainment is all Italian and Spanish .
When we complained about all these we were told they will give us £100 discount for the next cruise.
The next cruise will never happen with them and I will never recommend anyone to cruise with them .

Terrible website : nothing works.
The website is a disaster. The webmaster doesn't react. the info.europe@costa adress answers, and this polite person added my personal information for the booking, but not that of my wife and daughter.
When I try to pay a few thousands , the master-card app asks me to pay 1€ and doenst give an error, but also no 'payment succeeded'.
I hope the trip on the cruise will be a little but better than the website.
When I choose 'Belgium' as country , I have to go on in French (a minority in my country speaks French!) I can't choose the main language of my own country.
After the cruise, that brought us to many beautiful places in Norway, I am really in need of rest. We did many splendid walks in the fjords, and searched for the paths without masses of people. But back on the ship... The loud announcements in 5 or 6 languages, the music everywhere, in some places you hear 3 different songs at the same time, the acoustics in the swimming pool... the really over-done colors and lights... I'm so happy to be home and relax again. I feel like I spent 14 days on a fancy fair... for the first time in the 50 years I lived i feel overstimulated.

The cruise staff was very kind, but the company's policy of milking the customer under various pretexts is disgusting. 1. If someone does not drink alcohol, for a one-week trip he has to buy a package of soft drinks for 200 euros so that he can be served with a glass of tap water at dinner. You got it right! You are not served tap water, and a glass of still water costs you 3.5 euros. 2. apart from the expenses shown, on the ferry you find out that you have to pay an official tip of 11 euros per day... It is deducted from the card you register with them. 3. The service is quite impersonal. 4 Excursions on land such as short trips are presented bombastically. On the spot, however, you often encounter bored guides, lack of attention and carelessness on the part of the organizers. Burn-out and sadness at crowded and overexploited tourist sites (at least in the case of the Carribbean islands)

Costa cruises staff unhelpful and rude with problems
On booked package. Would not use again.