Cosmeticrx Reviews 714

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that the team is responsive and makes them feel comfortable and informed throughout the process. The ordering process is often described as easy and efficient, with many customers receiving their products quickly. However, some customers were not happy with the customer service, mentioning slow response times or a complete lack of communication regarding their orders. A few other people also felt that their orders were incorrect or never received, leading to frustration and issues with billing.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent support,... See more

Product

Consumers have mixed experiences with the product. Many reviewers are satisfied, reporting that products like... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise staff members like Melissa and... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported issues with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Things started out "rocky" with CosmeticRx because I could not figure out how to "turn off" subscription $299/month charges and shipments of Tirzepatide. I had purchased a starter month vial (2.25mg/... See more

Rated 4 out of 5 stars

I bought their Groupon offer. I didn't realize shipping was additional but I paid it. I had a little issue using the website but eventually got the hang of it. I like the fact you can pause delivery..... See more

Rated 5 out of 5 stars

My experience thus far has been great. I've ordered from a few other online health services during my health journey and Cosmeticrx has had the best customer service of any of them. I was contacted a... See more

Rated 5 out of 5 stars

I recently started my GLP-1 weight loss journey with CosmeticRX, and I honestly couldn’t be happier! From start to finish, the process was smooth, professional, and super easy to follow. The team made... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

714 reviews

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Rated 2 out of 5 stars

Sent a coupon code and then didn’t…

Sent a coupon code and then didn’t honor it with some flimsy excuse it was for new customers only - when it clearly was sent to returning customers and even had the wording in the email for returning customers

Waited almost a week for them just to call and say they can’t honor it

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Non existent customer service

I had purchased groupon discount for Tirzepatide and had been delivered to the wrong address ( I have given my address). I have filed complaint to FedEx and reach out to the Cosmeticrx via emails and messages ( login account) but haven't heard anything in a week. Nothing but silence.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy! The rep was very prompt & knowledgeable when answering questions/concerns about my order. Thanks again! 10/28/2025.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had such a great experience with CosmeticRx. The website was super easy to navigate. The process to obtain my prescription was straightforward, and the consultation was quick but thorough. My order was approved and shipped promptly, and I received updates every step of the way. Everything arrived exactly as expected. I really appreciate how seamless the whole process was. It made what could have been complicated feel effortless. Highly recommend!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the Groupon for the tirzepatide…

Ordered the Groupon for the tirzepatide last night, submitted my answers for the MD consultation right after. Consultation was completed within the next 2 hours, medication prescribed. Very easy and straight forward process.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Process, quick and easy

Reviewing on 10/28. Purchased a Groupon for Cosmeticrx and so far it has been seamless! Purchased on 10/27 and it was quick processing. I appreciate Melissa for contacting me to update me on the process and explain everything in detail. Haven’t received the medication yet but so far so good!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Less than 24: Groupon to Order process

Ordered a Groupon and signed up for my weight loss prescription through the web. Easy to sign in and set up my profile and health information. By the morning, the doctor reviewed and was immediately set up. A customer service was in contact that afternoon to walk me through the details. Less than 24 hours I was set up and ready to go.

27 October 2025
Unprompted review

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