Corporatecommercialsurveyors Reviews 

344
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team members for being exceptionally supportive, friendly, and remarkably patient when navigating complex administrative procedures. Individuals deeply value the efficient service and clear explanations, noting that staff members make the entire journey completely stress-free and manageable. However, some customers also noted frustrating delays and a disappointing lack of communication once the initial setup phase concluded. A few reviewers experienced ongoing difficulties with unresponsive support teams, unfulfilled promises, and prolonged waiting periods before receiving any substantial progress updates. Several people expressed disappointment that expected financial savings did not materialize following the prolonged process.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism throughout... See more

Service

Users describe positive interactions with service, highlighting that the team is professional, reassuring,... See more

Customer service

Consumers find customer service to be positive, highlighting professional, knowledgeable, and responsive... See more

Response time

Reviewers highlight positive aspects of response time, noting that inquiries and questions are answered... See more

User experience

Customers report positive experiences with user experience, highlighting clear communication and step-by-step... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lyndsey Chance on the registration team was extremely helpful, she listened to what I said whilst I was mildly panicking about getting stuck uploading information to the Government Website. Lyndsey re... See more

Company replied

Rated 5 out of 5 stars

Rosie of CCS has been enormously helpful over the last two days in resolving some VOA issues re CCS Agency appointment promptly whilst we were on their site. She also clearly communicated the ne... See more

Company replied

Rated 5 out of 5 stars

Corporate commercial surveyors are a great company . Completely take all of the hassle out of having a business rates revaluation done. Rosie, was an absolute star, made the whole process very... See more

Company replied

Rated 5 out of 5 stars

Our first meeting was very positive, process was very clear and all completed by them, it was a simple yes you are owed a refund or no your not, we sent over the information they requested and got an... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

344 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(344)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Thank you to corporate commercial surveyors for helping me navigate a business rates appeal with ease and an extra thank you to James mellish for all the help and information provided. Would recommend to anyone.

29 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thanks so much for your positive feedback and recommendation - it really does make a massive difference to us.

Rated 5 out of 5 stars

Kaycie, customer relations

Kaycie, from the customer relations department has been amazing! Extremely knowledgeable, excellent customer care and sorted our dilemma out with real determination and understanding. Fantastic service, thank you Kaycie you’re a credit to the company you work for, if more people did their jobs like you we would have no problems at all.

29 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thank you for your feeback, Tracey - it is appreciated.

Rated 5 out of 5 stars

Corporate commercial Surveyors

Great, fast, and professional company to work with. The team was extremely helpful, informative, and maintained excellent communication throughout the process. I would highly recommend this business to anyone looking for outstanding service.

29 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thank you for your kind review. We're delighted to hear that you found our team helpful, professional, and communicative throughout the process.
Providing excellent service and keeping our clients informed at every stage is extremely important to us, so it's wonderful to receive such positive feedback.
We appreciate your recommendation and thank you for choosing to work with us.

Rated 1 out of 5 stars

Complete scam

Complete scam
Be very careful, rolling contracts, demands for money, no rent rebates.
We are taking legal action

28 July 2026
Unprompted review
Rated 3 out of 5 stars

Helpful staff

They did not save me any money, but on the plus side the staff were always courteous and considerate. Special mention to James Mellish - very helpful.

28 July 2026
Unprompted review
Rated 3 out of 5 stars

Corporate Commercial Surveyors has been…

Corporate Commercial Surveyors has been handling my Business Rates adjustment claim since 2024. The case is still pending and being worked on by the team so I can’t yet speak fully to the outcome or recommend the company with conviction, but I can say that my dealings thus far with CCS, have been professional. The case handlers demonstrated themselves to be knowledgable and able to explain patiently and concisely the status of my case during the lengthy process where there can be months at a time with no news or visible progress. Where there was a disagreement in the handling of my case, the issue was resolved confidently and with empathy, and an agreeable resolution was reached in a timely manner (thanks particularly to member of the pre-escalation investigation team, James Mellish), which prompted me to write this review. I eagerly anticipate the resolution of my case.

27 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thank you for taking the time to share your experience and for providing such thoughtful feedback.

We appreciate your balanced perspective and understand your hesitation to comment on the overall outcome while your business rates case remains ongoing. Cases of this nature can unfortunately involve extended periods where there is little visible progress while we await responses and decisions from the relevant authorities.
We're pleased to hear that our team has provided professional support and kept you informed throughout the process.

Clear communication and transparent guidance are priorities for us, particularly during lengthy cases where updates can be limited.
We are also grateful for your comments regarding the way your concerns were handled. Resolving issues fairly, empathetically, and promptly is important to us, and we will ensure your feedback is shared with James and the wider team.

Thank you for your continued patience and trust. We look forward to bringing your case to a successful conclusion and will continue to support you throughout the remainder of the

Rated 5 out of 5 stars

My experience was good throughout

My experience was good throughout, customer service was spot on, I had a few questions which were quickly answered. Many thanks Charles

1 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thanks for the positive comments - it means a lot to us.

Rated 5 out of 5 stars

I have just had a brilliant customer service experience

I have just had a brilliant conversation with Louise who was so helpful and explained not only their process but the VOA process. Louise so helpful and patient in explaining that gave me comfort that I now understand fully. The customer service demonstrated by Louise was excellent.

24 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thanks, Andy. We appreciate your positive comments.

Rated 5 out of 5 stars

Rate reduction 100%

Corporate commercial surveyors have saved me alot of money in the last rate period and now the rates have been reviewed I am confident they will perform well again. Charles Grant-Peck has been very helpul and made the whole process stress free. I can recommend this company.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service… I’ve had a number of…

Fantastic service… I’ve had a number of companies continuously calling about Business rates to the point where I stopped listening and would just hang up. Corporate commercial surveyors were recommended to me and I can see why. No pressurised selling tactics, just clear cut honest advice. Would definitely recommend to other businesses.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with and very helpful…

Easy to deal with and very helpful always happy to
take your call.
Also very helpful when trying to complete on line
gateway form.
Rosie is very helpful and professional

14 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thanks, Paul. We are pleased to hear that you are happy with the service received.

Rated 3 out of 5 stars

Fantastic rate reduction secured...

Fantastic rate reduction secured
We were skeptical at first when approached about our business rates, but Corporate Commercial Surveyors did a fantastic job. They identified an error in our valuation and handled the entire appeal process with the VOA. We ended up with a substantial refund and lower monthly rates moving forward. Highly recommend their servic.

9 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thanks for the feedback, Joshua. We are really pleased to hear that you feel we did a "fantastic job" - could you please contact our Customer Relations team with any additional feedback as to how we could deliver a "5 Star Service"?

Rated 3 out of 5 stars

CCS review

Finance team helpful, good and easy to deal with.
Rest of the company not so helpful and responsive. Customer facing focus needs to be improved.

14 July 2026
Unprompted review
Corporatecommercialsurveyors logo

Reply from Corporatecommercialsurveyors

Thank you for your feedback, Amarjit. We are sorry that we did not fully meet your expectations, and will be in touch to discuss your experiences further to identify how we can improve.

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