Hibu Reviews 

584
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were unhappy with their experience overall. Many people found the service unprofessional, disorganized, and incompetent, often resulting in a significant decrease in business or a complete lack of new leads. Customers frequently reported issues with poorly designed or unfinished websites. Widespread complaints also cited poor communication, unhelpful representatives, and misleading sales tactics, with some experiencing issues related to billing or account access. However, some customers praised helpful staff and responsive support, noting improved SEO, increased website traffic, and a rise in leads from professional website development.

What people talk about most

Service

People report negative experiences with service, with many expressing that it was the "most horrible... See more

Marketing

Reviewers highlight ambiguous aspects of marketing, with some customers reporting improved online visibility,... See more

Staff

Customers had ambiguous experiences with staff, with many praising individual team members for their... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, highlighting quick... See more

Website

Clients share ambiguous opinions on website services, with some reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely terrible experience with Hibu. Our rep completely stopped responding — we’ve called, texted, and emailed with no reply. They failed to transfer our website in time, which left our b... See more

Rated 1 out of 5 stars

I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never ac... See more

Rated 1 out of 5 stars

Before they started working on our site. We got a verbal agreement that we wouldn’t work with any marketing agency if we didn’t fully own the website we didn’t renew. Once they did a poor job on seo a... See more

Company replied

Rated 1 out of 5 stars

WARNING! Do not use this company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do no... See more


Company details

  1. Media & Publishing

Written by the company

A leading provider of technology-driven digital marketing solutions to local businesses across the US, Hibu Inc. provides an integrated digital marketing solution that includes reviews, websites, SEO, omnichannel marketing, automated email and text marketing, and more—all from One Platform, One Provider. Trusted by tens of thousands of small and medium-sized business owners because of their extensive professional expertise and experience, Hibu helps their clients efficiently manage and continuously engage with prospects, generate valuable leads, and turn those leads into customers that keep coming back. Hibu is a Meta Marketing Partner, Google Partner, Amazon Ads Partner, and Microsoft Advertising Elite Partner. To read Hibu reviews and learn more, visit http://hibu.com.


Contact info

2.9

Average

TrustScore 3 out of 5

584 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(584)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big Believer in Hibu

I Choose Hibu to design a website and manage the digital marketing because I live and breath the positive results of Hibu helping local businesses everyday. As a Digital Account Executive for Hibu I know the difference it makes and the competitive advanage Hibu delivers.

15 June 2020
Unprompted review
Rated 5 out of 5 stars

Stephen Carroll from Hibu

My representative from hibu named Stephen Carroll has made working with hibu a very excellent and easy process. He is made working with the Hibu company very easy and also has made me aware of all of the different services that they offer, so that I was able to figure out which ones would work out best for me. He also made certain recommendations that worked out awesome. In addition to that Steve keeps on top of my account and lets me know how things are going and make sure everything continues to go smoothly. I cannot say enough good things about my representative Stephen Carroll he's been instrumental in helping me to connect with hibu and have a great working relationship with that company

23 May 2020
Unprompted review
Rated 5 out of 5 stars

Professional

I have had several different companies help me with internet advertising and so far LeeAnn with Hibu has been the best. She answers my questions promptly and has increased my business. Highly recommended.

19 May 2020
Unprompted review
Rated 1 out of 5 stars

Lies decit and dishonesty tha's Yell for you

I posted an extremely negative review about Yell on here as their service was just so bad and has caused us a business huge issues and costs.

Yell responded by reporting us to Trust Pilot and saying that we were not customers.

CAN YOU BELIEVE IT!!!!!!

We supplied our full account details to trust pilot who have now reinstated the review.

THIS COMPANY IS DECITFUL DUPLICITOUS AND UNDERAHND

AVOID AT ALL COSTS

8 May 2020
Unprompted review
Rated 1 out of 5 stars

Hibu Spammers

Have never done any business with them, nor will I since they decided to Spam me. I can guarantee if they are spamming me at the address the did, they ARE Spamming for YOU if you are their customer. Do you really want to be associated with spamming?

29 April 2020
Unprompted review
Rated 1 out of 5 stars

Dishonest company

All they are going to do is pull money out of your account with no results. Don’t fall for the salespersons promises they are worthless when you try to cancel for no performance. You will not get more business from them and the work they do( which is very little), you will just see your bank account get drained. When you try to cancel they just keep pulling it out of your account.

10 April 2020
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away! Hibu is bad news. I entered into a contract with Hibu to run a social/ web campaign but within a few days I quickly learned I didn't want to do business with the individual I was working with. I requested a refund and was given that refund. I was contacted back by a team member of Hibu and they assured me they could do better. I decided to give them a second chance but didn't enter into another contract with them. Hibu did some mock ups of ads but i never approved any work they had completed because it didn't meet standards for my company. A few months later I received an email stating my promotion had gone live. I quickly told them to pull any ad campaigns because I had not authorized any ads. I blocked access to all social accounts by Hibu and I still received bills for social campaigns that could of never been run. I have turned this over to the Attorney General for fraud.
Be careful with Hibu!

9 April 2020
Unprompted review

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