DO NOT BUY FROM THIS SITE! THEY SEND WRONG ITEMS AND REFUSE FULL REFUNDS
I strongly advise anyone considering buying from CoralieMarot.com to think twice.
I ordered four bikinis based on the photos and product descriptions shown on the website. When my order arrived, three of the four bikinis were completely different from what I had purchased. The differences were not minor variations in colour or fabric—they were different designs, different cuts and different products.
I immediately contacted customer service and provided detailed comparison photos showing exactly what I ordered and what I actually received.
Despite the clear evidence, they repeatedly claimed that the items matched my order. In later emails they changed their explanation, saying the differences were due to lighting, fabric texture or display settings, and then finally claimed that the correct products were “out of stock.”
During weeks of emails they never properly addressed the actual problem. Instead, they kept increasing their offer of a partial refund from 5%, to 10%, then 15%, and finally 20%, while insisting that I should pay the international return shipping and customs costs if I wanted a full refund.
In other words, I was expected to bear the cost of returning products that did not correspond to what was advertised.
I have kept every email and every photograph documenting this experience.
Based on my personal experience, the products I received did not match the products advertised, and the after-sales service was extremely disappointing.
I will never purchase from this website again and cannot recommend it to anyone looking for a reliable online retailer.