I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
As usual ... perfect. Product as described, quick delivery, good pricing. Nothing to complain about.
Company replied
Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
190K reviews
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Min "go-to webside" for computerspil
Min "go-to" for computerspil. Rigtig godt udvalg & hurtig levering.
12 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience!
Great experience!
I ordered an item for my son that wasn’t available where we live now. It came within the timeframe set by CoolShop, and it was well packed for the journey
23 January 2026
Reply from Coolshop
Hello Michala,
Thank you very much for your great review! We're happy to hear that you had a positive experience and that the item arrived within the promised timeframe and was well packed. We hope you son enjoys his gift😊
Best regards,
Rita
Coolshop Support Team
God service
23 January 2026
Super fast delivery & best price in the…
Super fast delivery & best price in the market
21 January 2026
Everything is Cool
I ordered a couple of bronzers. They came to Finland fast enough. Prices are affordable and ordering is easy.
4 January 2026
fast service
21 January 2026
God webbutik og bestillingsprocedure.
10 January 2026
Unprompted review
Reply from Coolshop
Hi Tja,
Thank you for your review! We’re glad to hear that you’re happy with the fast delivery and our prices. We hope you enjoy your purchase and look forward to welcoming you back 😊
Best regards
Rita
Coolshop Support Team
Coolshop is Simply the Best..
Coolshop is Simply the Best..
Gode priser på kvalitetsvarer ..
God service og hurtig levering...
Tøv ikke, Handl..
20 January 2026
Complete wrong item arrived
Item took a while to arrive and when turned up was nothing like what I ordered. Eg i ordered a cleaning solution and a cheap vacuum cleaner turned up.
18 January 2026
Reply from Coolshop
Hello Ross,
Thank you for your review.
It’s absolutely not acceptable that you received a completely different item than what you ordered. Receiving a vacuum cleaner instead of a cleaning solution is possibly a packing error, and we sincerely apologise for the inconvenience this has caused. We’re also sorry that the delivery took longer than expected.
We would very much like to resolve this for you as quickly as possible and therefore i have contacted you by e-mail.
I look forward to hearing from you!
Best regards,
Sarah
Coolshop Support Team
very happy!
the prices and products felt too good to be true, but the reviews were great.. i gave it a shot and it is good AND true! i'm very happy with their good and fast service. they have a lot of items that are difficult to find in europe(collectables).
18 January 2026
Always good to navigate around the…
Always good to navigate around the coolshop site. Easy to find what to look for.
14 January 2026
Order processed quickly and without any…
Order processed quickly and without any problem
16 January 2026
Poor service, endless delays, no refund
Ordered two chairs on December 9th. Only one was shipped, so I cancelled the second. Delivery was delayed without any clear communication, and tracking showed the parcel going back and forth without reaching me.
After cancelling and requesting a refund on December 22nd, I received no concrete answers—only that it was “being investigated.” On December 30th, the wrong item was delivered without notice.
Multiple pickup attempts failed due to Coolshop’s mistakes (wrong return label, no-show pickup). The parcel was finally collected on January 16th, but I received no confirmation and no tracking information.
Still waiting for my refund. Very slow, unclear communication and extremely frustrating experience.
16 January 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration this situation has caused.
We have carefully tried to locate your order based on the information available to us here, but unfortunately we’re unable to find an order that matches these details. In order for us to properly investigate what has happened and assist you with the refund, we kindly ask you to contact our customer service directly by email and include your order number and any relevant information.
As soon as we have those details, we’ll be happy to look into the case and follow up accordingly.
We look forward to hearing from you so we can help resolve this matter.
Kind regards,
Sara
Coolshop Customer Service
its been since 28 december since i…
its been since 28 december since i order my package and i had no updates where it is or when its coming :C
16 January 2026
Unprompted review
Reply from Coolshop
Hello Bragi,
Thank you for your review. We’re very sorry to hear about your experience.
We have tried to locate your order based on the information available here, but unfortunately we’re unable to find an order that matches your name. To allow us to investigate this further and help you as best as possible, we kindly ask you to contact our customer service by email and include your order number.
We’ll be happy to look into the status of your package and provide you with an update.
We look forward to hearing from you.
Kind regards
Sara
Coolshop Customer Service
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