Cool Key West Reviews 

249
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting that the staff members are exceptionally friendly, welcoming, and professional throughout the entire rental process from start to finish. People also emphasize that the electric vehicles are exceptionally clean, well-maintained, and provide a wonderfully fun, reliable way to explore the beautiful local surroundings. However, some people mentioned the great convenience of the complimentary shuttle service that helps travelers get around effortlessly without any stress. Reviewers additionally appreciated receiving helpful local tips, parking recommendations, and tourist insights shared during check-in by the accommodating team members.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that the team is friendly, professional,... See more

Service

Consumers find service to be positive, highlighting smooth pick-up and drop-off experiences as well as... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that check-in, pickup, and... See more

Location

Customers consistently note positive experiences with location, highlighting that it is a short walk from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. T... See more

Rated 5 out of 5 stars

We had such a great experience renting a golf cart! The entire process was easy in and easy out … no hassle, no waiting around, just smooth and efficient from start to finish. The staff was incredibly... See more

Rated 5 out of 5 stars

We shared a golf cart with another couple and loved riding around key west checking out bars and shops and time at the beach. The front desk was super accommodating to us adding additional time on our... See more

Rated 5 out of 5 stars

Even with reservations, the check-in line was out the door, so please bring your patience with you as the two guys behind the counter are doing their best to get you in and out the door and into your... See more


Company details

  1. Tour Agency
  2. also in
  3. Boat Tour Agency
  4. Bus Tour Agency
  5. Sightseeing Tour Agency
  6. Tourist Information Center

Written by the company

Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

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4.9

All reviews

(249)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Great time, would do it again

Easy to book, competitive pricing and great cars. We loved the experience of walking of the ship and 15 minutes later being in the car. It was fantastic and we had such a great time. Parking was easy, you pay once and can park anywhere.

25 January 2026
Rated 4 out of 5 stars

Staff was great

Staff was great, seats were comfortable, boarding was easy and access to RR and food was good. My only complaint is this is a 4 hour trip, one way, and no internet?

25 January 2026
Rated 2 out of 5 stars

I thought I was on the rental web site…

I thought I was on the rental web site not this web site when renting a eZgo. Slimey when my bill came in $7.60 hiher than the invoice at the EZgo rental. Could have been more transparent in the process by letting me know up front. Instead I had to spend my time calling the rental shop to inquire about the difference

24 January 2026
Rated 5 out of 5 stars

Enjoy a fun day carting around Key West!

Even with reservations, the check-in line was out the door, so please bring your patience with you as the two guys behind the counter are doing their best to get you in and out the door and into your cart as quickly as possible. My electric car rental was so much fun! Best time ever in Key West!

26 January 2026
Rated 5 out of 5 stars

FUN!

Prebooked and prepaid for our golf cart. The friendly customer svc reps got us in and out within minutes. The carts are clean and well maintained. Super fun driving around key west. Will definitely rent again.

24 January 2026
Rated 5 out of 5 stars

Excellent service

Just super friendly staff that worked with me even bieng late to my time. And just a nice smooth process. And good clean equipment.

8 January 2026
Rated 5 out of 5 stars

Great experience

The team was helpful and courteous. We enjoyed our golf cart and the ease with which we were able to get around Key West. We will rent from here the next time, as well.

23 November 2025
Rated 5 out of 5 stars

We had an amazing experience renting an…

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. The cart was clean, well-maintained, and drove smoothly, making it perfect for our group. The staff was friendly, professional, and made the rental process quick and easy. Picking up and dropping off the cart was seamless, and it allowed us to see so much of Key West in such a short time. Highly recommend this rental to anyone visiting the area!

17 November 2025

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