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Cool Key West Reviews 

244
•
TrustScore 5 out of 5

4.9

Tour Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally friendly, professional, and accommodating during the entire check-in process. Travelers truly appreciate receiving helpful local recommendations, directions, and parking tips when picking up their rentals. People also love the electric carts, describing them as extremely clean, well-maintained, very comfortable, and a fantastic way to explore local sights. Additionally, consumers note that the complimentary shuttle service makes getting to and from the cruise ship completely seamless. Many visitors consistently highlight how exceptionally smooth both pickup and drop-off procedures are throughout the entire day.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently noting that employees are friendly, highly... See more

Service

Users describe positive interactions with service, highlighting that picking up and dropping off was very... See more

Location

People report positive experiences with location, noting that it is a short walk from the port and a... See more

Product

Reviewers highlight positive aspects of product, noting that the golf carts are clean, comfortable, and in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience renting a golf cart! The entire process was easy in and easy out … no hassle, no waiting around, just smooth and efficient from start to finish. The staff was incredibly... See more

Rated 5 out of 5 stars

We had an amazing experience renting an 8-seater EZGO golf cart from Key West while visiting via cruise ship! With only 5 hours on the island, this was by far the easiest and best way to get around. T... See more

Rated 5 out of 5 stars

Even with reservations, the check-in line was out the door, so please bring your patience with you as the two guys behind the counter are doing their best to get you in and out the door and into your... See more

Rated 5 out of 5 stars

We shared a golf cart with another couple and loved riding around key west checking out bars and shops and time at the beach. The front desk was super accommodating to us adding additional time on our... See more

Company details

  1. Tour Agency
  2. also in
  3. Boat Tour Agency
  4. Bus Tour Agency
  5. Sightseeing Tour Agency
  6. Tourist Information Center

Written by the company

Plan your Key West vacation at Cool Key West, the premier Key West travel guide to hotels, restaurants, activities, tours and things to do in Key West.

Contact info

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(244)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

No brainer fun!

We used Cool Key West to book two organized trips during our four day visit to the Keys. We went on the backcountry safari and the wind & wine sunset sail. Booking online was quick and easy and we received clear confirmation and day of instructions. The staff were friendly and attentive, the trips went off on time and were just as described in the write ups. The only thing left to chance was the weather. We felt the price/experience ratio was reasonable and would do them again.

16 November 2024
Rated 5 out of 5 stars

Great Staff

Even though the golf cart was great, every employee went encountered was better. They have hired exceptional staff.

28 August 2024
Rated 5 out of 5 stars

Top-notch Customer Service and Golf Carts

They are the best golf cart business located in Key West because they have updated golf carts and are located within walking distance from the cruise ship seaport. I interacted with Joe and multiple other staff members, and they were all extremely professional.

25 August 2024

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