Beer fridge good had to turn the door but now writing upside down. Delivery not the best as given dates between then received an email saying delivery within 72 hours.None of which were met would rat... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
5* ordering and super fast delivery experience. 4* for 90cm Stainless Steel Cookology hood that replaced our old Baumatic hood. Dropped 1 star for thin filters but I just tucked another set of thi... See more
Company replied
The delivery wasn't great as the appliance was left on my doorstep on its side and I'm guessing this damaged it so that it blew the circuit breaker when I used it. The support team was great with advi... See more
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Product arrived as notified -alas rattling sound when extractor switched on. Customer services answered phone and requested video which they agreed faulty so dispatched a new product for next day d... See more
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Company details
Written by the company
Cookology is a family run White Goods and Kitchen Appliances Online retailer where you are sure to find a bargain! We are the home of Cookology and deliver nationwide. We only advertise what we have in stock and that means you get your orders fast. For our standard sized items such as Cooker Hoods, Hobs, Microwaves and Mini Fridge Freezers, we offer a Free next working day tracked delivery service and for our larger items such as Ovens, Range Cookers, Washing Machines and Dishwashers we use a White Goods Delivery company who contacts you to make suitable delivery arrangements. Cookology is based in Haverhill, Suffolk having outgrown our premises in Bishop's Stortford on the Hertfordshire, Essex border, near London Stansted. We are an intimate company with friendly and helpful staff standing by to take phone orders, answer your emails quickly and give you advice on buying appliances for your kitchen. We never pressure customers into buying and the only people we share your details with are the courier companies and review companies we use.
Contact info
Unit 2 Cookology Piperell Way, CB9 8QX, Haverhill, United Kingdom
- 0800 030 8444
- help@cookology.com
- cookology.com
4.4
Excellent
19K reviews
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Great products, good prices
I ordered a hob, oven and extractor. These were delivered quickly on the date specified. All items were packaged well so there was no damage. I am waiting for these items to be fitted in my new kitchen but I had similar items in my previous kitchen and was very pleased with them. The quality is good and the prices are very reasonable.
17 March 2026
Reply from Cookology
Hazel ,
We're happy to hear that your hob, oven, and extractor were delivered quickly and well-packaged.
We appreciate your positive feedback regarding the quality and reasonable prices.
Thank you for sharing your experience!
Phil, Cookology
First class.
First class.
Delivered next day.
Microwave packaged to prevent damage.
Looks great.
17 March 2026
Reply from Cookology
Sandra,
We're happy to hear that you had a first-class experience!
It's great to know the microwave arrived safely and looks fantastic.
Thank you for your feedback.
Phil, Cookology
Great little table top dishwasher
Great little table top dishwasher. Such a treat to have!
17 March 2026
Reply from Cookology
Elle,
We're happy to hear that our tabletop dishwasher has been such a treat for you!
Thank you for sharing your positive experience with us.
Phil, Cookology
Reply from Cookology
Cindy,
We appreciate your kind words and are so glad you had a positive experience.
We look forward to assisting you again in the future!
Phil, Cookology
Reply from Cookology
Priscilla,
We're happy to hear that our product is easy to use and understandable for you.
Thank you for your positive feedback!
Phil, Cookology
Reply from Cookology
Hasnain,
We're happy you find our fridge very good and quiet.
Thank you for your feedback; we appreciate it.
Phil, Cookology
The Induction Hob was as described…
The Induction Hob was as described after a very prompt delivery. No complaints and without a middleman.
16 March 2026
Reply from Cookology
Mr Stewart,
We're happy to hear that the induction hob met your expectations and that you received it quickly!
Thank you for sharing your positive experience with us; we appreciate it.
Phil, Cookology
Extremely please with my purchases
I bought a 5 ring induction hob 8 years ago. It recently stopped working and I instantly replaced it with the newer version with only a £50 price increase in 8 years. So pleased with both of them . I have also bought an intergrated freezer . It’s quiet and happy with it so far . I highly recommend cookology
11 March 2026
Reply from Cookology
M Carter,
We're happy to hear that you're so pleased with your new induction hob and integrated freezer.
It's great to know you've had such a positive experience with our products over the years.
Thank you for recommending us!
Phil, Cookology
Efficient and reasonable price Quick…
Efficient and reasonable price Quick punctual delivery and pleased with product
15 March 2026
Reply from Cookology
Jan,
We're happy that you found our service efficient and the price reasonable.
We appreciate your positive feedback regarding the quick delivery and product.
Phil, Cookology
Chest Freezer
Immediate dispatch, very fast delivery and excellent tracking of a quality product at a very competitive price. Also, excellent after sales service from Cookology's parts department. Can't fault anything.
29 March 2026
Unprompted review
Reply from Cookology
Ian,
We're happy to hear that you had a positive experience with our fast delivery, product quality, competitive pricing, and after-sales service.
We appreciate you taking the time to leave such detailed feedback!
Phil, Cookology
Reply from Cookology
Anne,
We're happy you love the oven! It's great to hear it looks good, is easy to use, and the price was right.
Thanks for the feedback.
Phil, Cookology
great oven the only thing i would say…
great oven the only thing i would say is the sides were protect but the one face that need protecting the glass front with knobs only had cardboard protection and of course one of the knobs was broken and i had to glue it on.
20 February 2026
Reply from Cookology
Trevor banks,
We appreciate your feedback on the oven.
We're sorry to hear about the broken knob and the insufficient protection during shipping, if you haven't already please reach out to us with photos of the damaged knobs so we can look to resolve this for you.
We'll review our packaging process to prevent this issue in the future.
Phil, Cookology
Excellent service
20 February 2026
Reply from Cookology
Thank you for taking the time to leave a 4* review,
We appreciate it!
Phil, Cookology
I expected to receive all necessary…
I expected to receive all necessary items to be able to install the cooker hob BUT I did not receive a suitable piece of wire to connect it.Also a friend of mine received a method of fastening their hood down - a bit like a draught excluder - u just remove the paper & the sticky surface was there ! to use to stick it down. This had made it difficult / impossible to find an electrician who charges less than a £100. to do the job.
11 March 2026
Reply from Cookology
Dorothy,
We appreciate your feedback.
We're sorry the cooker hob didn't include all expected installation components and about the difficulty finding an affordable electrician.
As per the listing, this product needs to be fitted by a qualified electrician to verify your warranty, they would also be the ones to provide the cables as part of the install service.
Thank you for taking the time to leave your feedback.
Phil, Cookology
Excellent customer service
I had a problem with the goods I ordered, and was immediately offered a replacement or refund. I chose refund, and the money was back in my account within hours. A very honourable and helpful company. I have bought from them before, and their products are of good quality.
26 March 2026
Unprompted review
Reply from Cookology
Jill G,
We appreciate you taking the time to share your experience. We're happy to hear that the refund process was handled efficiently and to your satisfaction.
It's great to know you're pleased with our products.
Phil, Cookology
Without question the best online…
Without question the best online company we have delt with!
We had a damage to our delivered freezer and with three days it was replaced.
Keep up the Excellent Service!
12 March 2026
Reply from Cookology
Peter,
We're happy to hear that you had such a positive experience with us! We are so pleased we could resolve the damage quickly.
Thank you for your excellent feedback!
Phil, Cookology
Really positive experience overall
Really positive experience overall. The item arrived slightly dented, but customer service responded quickly and offered a partial refund, which I was happy with.
Unfortunately, the dryer later stopped working, but again they handled it quickly and issued a full refund without any hassle.
It’s a shame the product didn’t last, but I can’t fault the customer service at all — very responsive and easy to deal with.
19 February 2026
Reply from Cookology
Gemma,
We appreciate your positive feedback and are glad our service met your expectations.
We regret the product issues but are pleased our team resolved them efficiently.
Thank you for sharing your experience.
Phil, Cookology
Reply from Cookology
Thank you for taking the time to leave a 4* review,
We appreciate it!
Phil, Cookology
Delivered quickly after being ordered…
Delivered quickly after being ordered online. Great customer service.
7 March 2026
Reply from Cookology
Paul F,
We are happy to hear that you received your order quickly and that you experienced great customer service.
Thank you for your positive feedback!
Phil, Cookology
I love Cookology and have ordered from…
I love Cookology and have ordered from them many times. The shopping experience is always easy and smooth, and I really like their products.
However, the delivery service they use is very poor. My order was delivered to the wrong address. Even if there was a small mistake in the address, the postcode was correct, and the driver didn’t check the recipient’s name before leaving the parcel.
Because of this, I had to arrange to collect the parcel myself. Luckily, the person who received it was kind enough to contact me and keep it safe for a few days. Otherwise, it could have been left outside and lost.
I also had to find someone with a car to go and pick it up, as Cookology couldn’t arrange a collection immediately.
This was very inconvenient and doesn’t reflect the quality of your products. I would strongly recommend improving the delivery service.
10 March 2026
Reply from Cookology
Laura,
We appreciate your long-term support and are glad you like our products and shopping experience.
We're sorry to hear about the delivery issue and the inconvenience it caused.
We'll investigate this with our delivery partner to prevent similar situations.
Thank you for bringing this to our attention.
Phil, Cookology
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