Having previously given a poor review, I can now change that to a higher rating and comment that they did actually honour what was asked of them and payment was made promptly.
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See what reviewers are saying
Our Le Creuset pot was damaged after 5 years of use. Cookinglife was very quick in their response and arranged a refund, so that we could buy a new one - on the condition that we’d send our old one ba... See more
Company replied
I'm receiving newsletters from them since two years since i ordered something. I did not subscribe in the first place. I clicked unsubscribe 4 times, it says 'unsubscribed', but the newsletters keep c... See more
Company replied
I've ordered several different products over the past few years, and I'm always delighted by the vast selection. Every order has been dispatched and delivered quickly, the prices and customer service... See more
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Company details
Written by the company
Cookinglife is een Nederlandse webshop gespecialiseerd in keukenartikelen, kookgerei, servies en tafelaccessoires. Cookinglife biedt een breed assortiment van bekende merken voor koken, bakken en tafeldekken, met snelle levering en scherpe prijzen voor zowel hobbykoks als keukenliefhebbers.
Contact info
Duinkerkenstraat 40, 9723 BT, Groningen, Netherlands
- (0)85 303 8900
- info@cookinglife.nl
- cookinglife.nl
3.9
Great
6K reviews
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did receive refund
Having previously given a poor review, I can now change that to a higher rating and comment that they did actually honour what was asked of them and payment was made promptly.
9 March 2026
Unprompted review
Reply from Cookinglife
Dear Dianne,
Thank you for your update and we are pleased to hear that everything has now been resolved to your satisfaction. We fully understand that it can be frustrating when problems arise, and we greatly appreciate you taking the time to adjust your experience.
We are pleased that the refund was processed correctly and quickly and that you are now satisfied with the solution. Thank you for your trust and for updating your review; it means a lot to us.
Kind regards,
Team Cookinglife
Very Poor Quality/Nola Warm
Purchased the nola warm dinner set described as grey, the actual colour is black to the exterior.
Two of the bowls had imperfections in the glazing, and one of the dinner plates had glazing missing to the rim.
The plates in general are irregular shaped, but the worst aspect is the plates that are not flat, they rock & move around when trying to eat from them, making them not fit for purpose.
When asking to return this product it was refused, instead the company offered to replace faulty items, which I refused, as I would have no confidence in replacements in such a poor quality product.
At the price paid I was expecting a good quality fit for purpose product, what I received was the complete opposite, with customer service to match.
30 January 2026
Unprompted review
Reply from Cookinglife
Dear Mark,
We are truly sorry to read about your experience and fully understand your disappointment. The issues you describe are certainly not what you should expect from us, and we sincerely apologise for the inconvenience caused.
On 19/02 we contacted you with a proposed solution, however we have not yet received a response. We would still very much like the opportunity to resolve this properly for you.
Please feel free to reply to our previous message so we can find a suitable solution together.
Kind regards,
Team Cookinglife
Poor customer service
Unfortunately my experience with Cookinglife is nothing but disappointing. Please be aware that their customer service is shockingly poor.
One of the products in the ordered set arrived chipped. Straight away the photographs were logged on a website, a complaint made via customer service but two weeks later I am still waiting to hear about the replacement or refund.
When I have questioned the quality of another product in the set, someone got back to me initially requesting detailed description of the problem. However 2 weeks have passed since and no communication made from the company. I emailed customer service yet again requesting update and received back an email in German written in reply to my English email. Unfortunately, google translate does not do it justice.
Extremely disappointed with overall experience.
11 February 2026
Unprompted review
Reply from Cookinglife
Dear Anna,
We are very sorry to hear that your experience with us has been so disappointing. We understand how frustrating it is when products arrive damaged, communication is delayed and language problems cause additional confusion. This is certainly not the service you should expect from us, and we sincerely apologise for this.
Fortunately, we see that the issue has now been fully resolved. If you have any further questions, or if there is anything else we can help you with, please do not hesitate to contact us at info@cookinglife.nl. We will assist you immediately.
Once again, we apologise for the inconvenience and thank you for your patience.
Kind regards,
Team Cookinglife
The answers to my requests came…
The answers to my requests came immediately, clear instructions
15 December 2025
Unprompted review
Reply from Cookinglife
Dear Dagmar,
Thank you for your feedback! We’re glad to hear that our responses were quick and clear, and that the instructions provided were helpful.
We really appreciate your review!
Kind regards,
Team Cookinglife
I have ordered several items that was…
I have ordered several items that was enamel free and I have received one with enamel. Also there was another problem with the quality of an additional wok item as well.
I have contacted customer service to find a solution to my issues but they haven’t responded to me. I have raised the claim, wrote an email and tried to call them as well.
I’m really disappointed with the whole experience.
Update: after one month of struggle with pointless email exchanges I have asked for money back for the 2 items. However the pan was part of the a 3 pack pan set. I have returned the 25cm one and kept the 16 and 20 cm ones. They have not taken into consideration even the price difference, they have just simply devided the price by 3. So I have needed up buying 2 pan at a higher price than the original one. This is what they call customer service. I have again contacted them, but no response at all.
29 November 2025
Unprompted review
Reply from Cookinglife
Good morning,
Thank you for taking the time to share your experience. We are very sorry that your order did not meet your expectations and that communication about this did not go smoothly. This is certainly not our intention, and we sincerely apologise for the inconvenience caused.
We see that you have already been in contact with our colleagues and that the issue has now been resolved. We hope that you are satisfied with the solution offered and that your experience can still be concluded on a positive note.
Thank you again for your feedback, which helps us to continue improving our service.
Kind regards,
Team Cookinglife
Our Le Creuset pot was damaged after 5…
Our Le Creuset pot was damaged after 5 years of use. Cookinglife was very quick in their response and arranged a refund, so that we could buy a new one - on the condition that we’d send our old one back to them. The refund was issued even before we sent the damaged pot back in, and the one problem I had on their website was immediately solved. I guess that on most webshops it’s easy to sort on who has the lowest price, but I’d definitely recommend buying here for quality of service.
9 October 2025
Unprompted review
Reply from Cookinglife
Dear,
Thank you so much for sharing your experience! We’re happy to hear that our team could assist you quickly and that everything was resolved to your satisfaction. Your kind words about our service mean a lot to us. We hope you enjoy your new Le Creuset pot and look forward to welcoming you again at Cookinglife!
Kind regards,
The Cookinglife Team
Fantastic service and good prices
Fantastic service and good prices. I will use again!
4 October 2025
Unprompted review
Reply from Cookinglife
Dear,
Thank you for your wonderful review. Enjoy your order!
Kind regards,
Team Cookinglife
The pans are unbalanced
The pans are unbalanced, they don't stand over the stove and that is very dangerous, the carbon metal stains on the first use. I have sent a message to them and they never answered me back.
14 August 2025
Unprompted review
Reply from Cookinglife
Dear Joao,
Our sincere apologies for the inconvenience caused. This is definitely not the experience we want for our customers and we understand that this can be very frustrating and annoying. We are happy to resolve this for you.
Unfortunately, we do not see any contact from you anywhere and have not yet been able to respond to your earlier message for this reason. We would like to ask you to contact us directly at info@cookinglife.nl.
so that we can come to a suitable solution together.
Kind regards,
Team Cookinglife
Roasting Tin order went perfectly
I have a number of Westinghouse roasting tins which, in my experience, are the only truly non-stick pans. Sadly, they appear to be no longer available via the usual UK stores; Cookinglife was the only supplier as far as I could see. Reviews for Cookinglife were polarised, but 1 star negative reviews seemed to relate to delivery of fragile items (crockery, etc.), whereas 5 star positive reviews seemed to relate to stronger items. As I wanted a roasting tin, which would be less susceptible to damage during transit, I took a chance and placed the order. So glad I did!
From placement of order to receipt, Cookinglife kept me updated with progress. The roasting tin arrived promptly and well packaged. Honestly, I can't fault Cookinglife based on my own experience.
20 August 2025
Unprompted review
Reply from Cookinglife
Dear LC,
Thank you for your great review! How nice to hear that everything went smoothly and that you are happy with your Westinghouse roasting tin. We really appreciate your feedback!
Best regards,
Team Cookinglife
I keep receiving newsletters from them
I'm receiving newsletters from them since two years since i ordered something. I did not subscribe in the first place. I clicked unsubscribe 4 times, it says 'unsubscribed', but the newsletters keep coming. I asked them once per e-mail to remove me, no answer. Their Whatsapp only responds with AI. I would never buy here anymore.
13 August 2025
Unprompted review
Reply from Cookinglife
Beste Richard,
Onze oprechte excuses voor het voortdurende ongemak met de nieuwsbrieven. Het is zeker niet de bedoeling dat je berichten ontvangt zonder dat je hiervoor hebt ingeschreven, en we begrijpen volledig dat dit frustrerend is, zeker nadat je meerdere keren hebt geprobeerd je uit te schrijven.
We hebben je e-mailadres inmiddels uit onze verzendlijst verwijderd, zodat je geen verdere nieuwsbrieven meer ontvangt. Het spijt ons dat je eerder geen reactie hebt ontvangen op je verzoek via e-mail en dat ons WhatsApp-kanaal niet persoonlijk kon helpen.
Mocht je ergens nog hulp bij nodig hebben of vragen hebben, laat het ons gerust weten. We willen er alles aan doen om dit naar tevredenheid op te lossen.
Met vriendelijke groet,
Team Cookinglife
Never received the item ordered
Never received the item ordered iy was damaged by the courier and never deliverd neither have I recieved the refund promised.
Oh and the AI driven chat system is TERRIBLE worst I've seen
Peter Carley
4 August 2025
Unprompted review
Reply from Cookinglife
Dear Peter,
We’re very sorry to hear about the issues with your order and the confusion caused by our communication. This is certainly not the service we aim to provide.
Fortunately, your refund has now been processed and should be visible on your account. We also appreciate your feedback regarding our AI-driven chat system and will use it to improve our service.
We hope that this now resolves it to your satisfaction. If you have any further questions or in the unlikely event that something is still not right, please feel free to contact us. We will be happy to help you further.
Kind regards,
Team Cookinglife
Absolute Scam !!!!!!they sent me 1 set…
Absolute Scam !!!!!!they sent me 1 set of culetry instead of 6. They didn’t send any knives as well. Will open a legal suit against them!!!
1 July 2025
Unprompted review
TERRIBLE - AVOID
TERRIBLE. My order has still not arrived after nearly a month. I have sent cookinglife numerous emails to chase delivery and now to ask for a refund as the goods have never arrived. I have had no response from them, despite repeated chasers. It feels like I've been scammed and I'm very annoyed.
5 June 2025
Unprompted review
Reply from Cookinglife
Dear Sally,
Thank you for sharing your experience. We sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating this must have been.
Please note that we have completed the refund for your order and closed the investigation that took place from June 20th to July 29th.
We regret that this situation did not meet your expectations and hope to have the opportunity to serve you better in the future.
Kind regards,
Team Cookinglife
Ordered 6 cocktail glasses and they…
Ordered 6 cocktail glasses and they arrived on time but were very poorly packed for international shipment and one was broken. Informed customer service and told they cannot ship one replacement glass which was ok so we return the set for a refund.
Returns unacceptably complex and has taken numerous emails and now advised as a UK customer we have to pay for the return even though they shipped broken products. I am now involving my credit card company to dispute the charge as the goods were not supplied in their entirety and I am 100% NOT paying to ship back faulty product - avoid if UK based as their service is awful
21 May 2025
Unprompted review
Reply from Cookinglife
Dear Alex,
Thank you for your feedback. We are sorry to hear that your order arrived damaged and that the return process did not go as expected. We sincerely apologise for the inconvenience.
As previously indicated by our customer service department, a damaged product does not need to be returned. If you do choose to return an item, the return costs are indeed at your own expense, in accordance with our terms and conditions.
We regret that this was not clear and understand that this can be frustrating. We would like to resolve this with you. Please contact us at info@cookinglife.nl so that we can review your situation again.
Kind regards,
Team Cookinglife
Brilliant products
Brilliant products, fast shipping and wonderful after sales
18 March 2025
Unprompted review
Reply from Cookinglife
Thank you so much for your wonderful 5-star review! We are very happy to hear that you had a positive experience with us. Your satisfaction is very important to us and we are glad we were able to meet your expectations.
We hope to welcome you back to Cookinglife in the future and look forward to serving you again.
On behalf of the whole team at Cookinglife, we thank you again for your feedback and trust.
Kind regards,
Team Cookinglife
Horrible packaging
Last year I ordered a very expensive Le Creuset pot with a pair of gloves and I was so excited to receive my order and start cooking . But what a disappointment it was when I got it to see how they sent me the package . I simply couldn’t believe that they actually sent me this expensive pot like that . Me and the delivery courier we were just staring at the box and couldn’t believe it . What they did is plaster the pair of gloves on the box of Le Creuset pot and ship it . The pot did not even have a tape to prevent someone from opening it was shipped exactly like you pick it up from the store . When I filmed the entire process with the courier and sent theme the shots and video they said they were sorry and gave me a 10% discount code for my next purchase . I told this lady that replied Marlene that I will not need their discount code.Seriously??? Like I would ever buy from this shop again . I do not recommend this store at all, look somewhere else if you want to receive your package in optimal conditions.
15 July 2024
Unprompted review
Reply from Cookinglife
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that this must be frustrating for you.
Unfortunately, we are unable to take any further action to improve the situation at this time as we have exhausted all possible steps. However, we would like to stress that we take your comments seriously and always strive to provide better service in the future.
We hope that you will have a more positive experience with our services in the future. Should you have any further questions, we are of course happy to help.
Very beautiful products and good…
Very beautiful products and good quality! I would definitely buy from Cookinglife again.
1 March 2025
Unprompted review
Reply from Cookinglife
Dear Chara,
Thank you for your 5-star review! We're happy to hear you love the products and quality. We look forward to welcoming you back to Cookinglife!
Kind regards,
Team Cookinglife
Wrong items delivered and rubbish follow up !
Wrong items delivered - difficult to return, and when finally returned no reaction with regards to the original order which is still outstanding.
7 February 2025
Unprompted review
Reply from Cookinglife
Dear Richard,
We would like to inform you that your order has been reshipped. The relevant tracking details have been sent to your personal email. According to our records, the package has been successfully delivered.
Please let us know via email if everything has now been resolved to your satisfaction. If there are any remaining issues, feel free to reach out so we can address them as soon as possible.
Best regards,
Team Cookinglife
Very good products and fastest delivery ever!
Very good products, and by far the fastest delivery of any online website ever, consistently.
29 January 2025
Unprompted review
Reply from Cookinglife
Dear Katrin,
Thank you for your great review! We are very happy to hear that you are happy with our products and impressed with our fast delivery. We really appreciate your support!
Kind regards,
Team Cookinglife
Simple to order
7 December 2024
Unprompted review
Reply from Cookinglife
Dear Richard,
Thank you very much for your review! We are happy to hear that the ordering process was easy. We hope to serve you again soon! If you have any further questions, please do not hesitate to contact us.
Enjoy your beautiful order and we hope to welcome you back soon!
Kind regards,
Team Cookinglife
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