Refusing to fix Faulty Goods
We ordered a large screen for a front-of-store display at the beginning of May.
Delivery was prompt, but as this was for a new showroom we were not in a position to fit and test at the time of delivery. The package appeared in good condition so delivery was accepted.
When we fitted the display at the beginning of June it became clear that it was faulty, with a distortion to the image to the left of the display.
We contacted Continental, who in turn entered into discussion with the manufacturer. The manufacturer blamed mechanical damage whilst in transit, i.e. accusing Continental of damaging during delivery. (We contest this as the box does not show any signs of damage).
As they're blaming "mechanical damage", the manufacturer is refusing to repair under warranty, and Continental refuse to accept responsibility as outside their period for returns.
Falling back on their T&Cs, Continental are offering no resolution to this situation.
We will not be ordering from them again, and I suggest other prospective customers think hard about whether they want to take that risk either.