Good to deal with on the phone - James Patterson did an excellent job walking me thru uploading my photo & emailing it to Contacts Direct; super patient man. Please tell him I said that! :) He also... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was worried when I clicked re-order without updating to the current prescription values that I was going to be sent the wrong contacts. I contacted customer service through email who told me that i... See more
Company replied
This company is amazing! The customer service is absolutely topnotch! The agents were kind and patient with me and resolved my issue and got my contacts to me quickly! I will NEVER use any other servi... See more
Very pleased with the experience,was able to use my insurance and it even cost less than when I used LensCrafters. I tried 4 times to order the same contacts from LensCrafters and they kicked my presc... See more
Company replied
Company details
Written by the company
Order quality contact lenses online with or without insurance benefits with ContactsDirect. Shop today and receive free shipping with any order of contact lenses.
Contact info
Luxottica Place 4000, 45040, Mason, United States
- contactsdirect.com
4.2
Great
3K reviews
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Loved the prices and it was so easy to…
Loved the prices and it was so easy to order and have my valid prescription and checkout was easy. Much cheaper than my optical place.
27 March 2026
Very easy process
Very easy process! I would suggest not using USPS in the future. Delayed shipment by a week.
10 April 2026
Great shopping experience
Great shopping experience, fast shipping and transparency compared to other online vendors that doesn't care to customer. I am very happy and will come back when my lenses refill time comes up.
8 April 2026
Simple transaction
Simple verification of my perscription. Fast contact fill. Zero issues. Cheaper than at my eye doctor.
17 April 2026
I’m a Repeat Customer
The ordering process is simple and my contacts always arrive quickly! My husband has done the research, and their prices are the best for my needs! Last year my eye tech accidentally gave me an old prescription for one of my contact lenses. The return and replacement of the wrong contacts were fast and easy!
17 April 2026
Efficient service
Contacts were delivered in 5 business days and the order was correct. Good work,
14 April 2026
Made it very easy to order my contacts
Made it very easy to order my contacts, they contacted by Dr. for the script and used my vision benefits, it was great.
15 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Way overpriced
Retail prices are about 2.5X that of other websites. The only reason to order from these scalpers is because they are in my insurance network. Max out the benefit you get and then order the rest from contactlensking.com. Thank me later
16 April 2026
Unprompted review
Reply from ContactsDirect
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: CDSocialCS@ContactsDirect.com
convenient and prompt
11 April 2026
associate was helpful and got me a…
associate was helpful and got me a discount, Thanks
15 April 2026
Repeat Customer here!
Easy navigating the website and very helpful staff to chat with to help with insurance coverage.
I am a repeat customer because CD does it right! Thank you!
3 April 2026
Great price
Speedy service, great prices, the only thing I would suggest is when using the prescription the contacts you need are linked to it so you don’t have to search through and possibly get the wrong ones.
14 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Fast service
14 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
It was easy to order my contacts
It was easy to order my contacts, and the arrived quickly.
14 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Great value!
Great value!
The contacts were cheaper than even the wholesaler. I love that they don't play any gimmicks with additional tacked on fees at the end. My order got shipped the same day.
14 April 2026
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Reply from ContactsDirect
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
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