Left us with a dangerous solar panel system that I now have to pay someone to fix. Wasn’t even finished with install as we had lots of issues before it went into administration. Our solar panels which... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A small cut in our roof has been exposed during the severe rain we have suffered. Our concerns were instantly recognised and CES immediately actioned this. This morning the scaffolding team of Lee E... See more
Company replied
Outstanding from start to finish, the company ensured we were advised on every part of the process , each specific works was organised with us in the loop . The quality of the workmanship... See more
Calum smith and Arron fitted solar panels to our house and we couldn’t be happier with the installation. We had 20 panels all over the roof across many different pitches in the most awful weather cond... See more
Company replied
Company details
Written by the company
We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK. We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
Contact info
United Kingdom
- consumerenergysolutions.co.uk
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Survey of 1 elm road Flintshire
Stuart was very knowledgable and answered our questions put us at ease explained what the survey entailed and explained what he was doing in a way we understood, he was very courteous and respectful of our property
7 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Tony,
Thank you for your kind review. We’re delighted to hear that Stuart provided such a knowledgeable, courteous, and professional service during your survey. It’s great to know he took the time to explain everything clearly and put you at ease throughout the process.
We’ll be sure to share your feedback with him — he’ll really appreciate your kind words.
Kind regards,
Consumer Energy Solutions
Gareth Moore was brilliant
Gareth Moore was brilliant. Professional, polite and explained what had happened and why the boiler was not heating our water after the heat pump was installed. He worked with Dennis the electrician from Newtown, who was also great and both fixed the problem.
After a month of our boiler not working we had a number of people come and leave saying they couldn’t fix it! By week 4 I was losing hope so when Dennis and Gareth fixed it, I was very grateful!
7 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Claire,
Thank you for your wonderful review. We’re so pleased to hear that Gareth Moore and Dennis were able to identify and resolve the issue with your boiler after such a frustrating wait. It’s great to know they worked together professionally and took the time to explain everything clearly.
We really appreciate your patience throughout the process, and we’ll make sure your kind words are passed on to both Gareth and Dennis — they’ll be delighted to know how much their efforts meant to you.
Kind regards,
Consumer Energy Solutions
General standard of tradesmen very…
General standard of tradesmen very good,
Special mention to the team that put up the solar panels on what seemed like the wettest day of the year,Kieran Brown and Evan for the fiddly job with the fans on flat roof to bathroom and small utility room, the plumber from Wrexham who installed the hybrid air source in a day!!
(Unfortunately it broke down and W/Bosch had to be called out twice by us for repair)
Only down side is the customer service department which is none existent and needs to be called out on here.
Would have put another ⭐ if that was a working number,shame really.
Just to respond to your comment I wish to reiterate that in my experience with you if there is a problem post installation the only way to contact anyone is via the sales team,they then relay the complaint/concern "upstairs". I had to contact Wbosch to resolve the first issue,on the second breakdown we had to wait 4 days for one of your service managers to come and do the repair.
If you have a dedicated customer service contact number active for 10 years then staffing it accordingly should be easy,being on hold continuously is unacceptable.
3 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Geraint,
Thank you for your review and for recognising the hard work of our installation teams — we’re delighted to hear that Kieran, Evan, and the Wrexham plumbing team all delivered such a high standard of workmanship, even in challenging conditions.
We’re sorry to hear about the issues you experienced with your heating system, though we understand that Worcester Bosch have since attended and resolved this.
With regard to your comment about our contact number — we’d like to clarify that our customer service line has been active and fully operational for over 10 years, so we’re not entirely sure what may have caused the difficulty reaching us. Our number is always available during business hours, and our team are happy to assist with any queries.
Kind regards,
Consumer Energy Solutions
Awful experience
If you want your house to be ruined then this is the company for you. I can’t even begin to start listing the errors that have been made during the whole process but we are left to fork out thousands of pounds in repair costs. When the independent inspector turned up he wasn’t surprised by the quality of work or the bad customer service. He said “CES is one of the worst”. So please do yourself a favour and listen to the expert - use a different company. There’s been a BBC documentary about CES. Look it up, I wish I had. Im now going through ofgem. The work started back in May and it still hasn’t been completed. My house no longer feels like my home. Very disappointed in the whole process.
27 May 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Hannah,
We’re very sorry to hear how unhappy you feel with your experience. Your comments are concerning, and we would like the opportunity to look into this properly and understand what has happened.
Please reach out to us directly at info@ces-limited.com
with your full details so that we can review your case and respond accordingly. It’s difficult to address specific issues or verify details through a public platform, but our customer service team will be happy to investigate and assist you further once we have the necessary information.
Kind regards,
Consumer Energy Solutions
Technical Survey
Scott B was very professional, knowledgeable and very helpful. He answered all my questions which put my mind at rest.
6 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Katie,
Thank you for your kind review. We’re delighted to hear that Scott B provided such a professional and reassuring service during your technical survey. It’s great to know his knowledge and clear communication helped put your mind at ease.
We’ll be sure to share your lovely feedback with Scott — he’ll really appreciate your kind words.
Kind regards,
Consumer Energy Solutions
Heating lads
The lads chris and danny were friendly and helpful, got on with the job very efficiently and quickly. Very pleased with the outcome and would recommend
5 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Thank you for your kind feedback. We’re so pleased to hear that Chris and Danny provided such a friendly, efficient, and professional service during your heating installation. It’s great to know that the work was completed quickly and to your satisfaction.
We’ll be sure to pass on your appreciation — they’ll be delighted to know their hard work was recognised.
Kind regards,
Consumer Energy Solutions
Stuart was professional and…
Stuart was professional and knowledgeable and very helpful
5 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Gwyn,
Thank you for your kind review. We’re delighted to hear that Stuart was professional, knowledgeable, and helpful throughout your visit. It’s always great to know our team members leave such a positive impression.
We’ll be sure to pass on your feedback — he’ll be very pleased to hear your comments.
Kind regards,
Consumer Energy Solutions
Technical survey by Scott B
Scott was very professional. He answered all my questions and put my mind at rest. I was very happy.
5 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Jenifer,
Thank you for your lovely review. We’re so pleased to hear that Scott B provided such a professional and reassuring service during your technical survey. It’s great to know he took the time to answer all your questions and make you feel comfortable with the process.
We’ll be sure to share your kind feedback with him — he’ll really appreciate it.
Kind regards,
Consumer Energy Solutions
Two excellent plumbers Mohamme Heyat…
Two excellent plumbers Mohammed Heyat and Qasim. They have managed a very difficult installation as this is a very old property with thick stone walls, different floor levels and little space. Our furniture was often in the way.
The guys have just got on with the job never complaining about the difficulties but demonstrating a high degree of competence and professionalism.
5 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Michael,
Thank you so much for your kind words and thoughtful review. We’re delighted to hear that Mohammed Heyat and Qasim provided such a high level of skill and professionalism throughout what was clearly a challenging installation.
It’s fantastic to know they handled your property’s complexities with care and precision while maintaining such a positive attitude — a real testament to their experience and dedication.
We’ll be sure to pass along your praise to both of them — they’ll be thrilled to hear your feedback.
Kind regards,
Consumer Energy Solutions
What a fantastic team in Jay, Alex and Anthony
What a fantastic team installing radiators and airsource. Jay and Alex for 1st few days then Anthony as well . Their work rate was great but nothing felt as if was rushed. Very thorough in explaining anything we needed and we asked a lot of questions as they went along. Very courteous and friendly. Nothing too much trouble. Great job. Left the place immaculate. Very happy 😊 A**
4 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Glenys,
Thank you so much for your wonderful review. We’re thrilled to hear that Jay, Alex, and Anthony delivered such an excellent service during your air source and radiator installation. It’s fantastic to know they worked efficiently while taking the time to explain everything clearly and keep your home spotless throughout.
Your kind words mean a lot, and we’ll be sure to share them with the team — they’ll be delighted to know their hard work made such a positive impression.
Kind regards,
Consumer Energy Solutions
Good start by CES.
Had a survey carried out by Michael Lloyd. Very efficient and thorough. Took loads of photos for an installation of solar, heat pump and insulation to be carried out. Trust that the installation will be as professional.
4 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Stephen,
Thank you for your review and for taking the time to share your feedback. We’re so pleased to hear that Michael Lloyd provided a professional, thorough, and efficient survey experience. It’s great to know he took the time to capture all the necessary details and explain the process clearly.
We really appreciate your confidence in us, and we’ll make sure Michael receives your kind words.
Kind regards,
Consumer Energy Solutions
TECHNICAL SURVEY BY SCOTT
Excellent survey by Scott. Was very professional throughout, answered all questions and provided all information as required. Looking to start asap due to this. Thank you Scott
4 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Eddie,
Thank you so much for your review. We’re delighted to hear that Scott provided such a professional and thorough technical survey. It’s great to know he took the time to answer all your questions clearly and left you feeling confident to move forward with the next steps.
We’ll be sure to pass along your kind words — he’ll be really pleased to know his work was appreciated.
Kind regards,
Consumer Energy Solutions
Thank the Lord for Gareth Moore
I had been without heat for 13 days due to incorrect wiring to the heat pump,and then Gareth Moore arrived on site.He was polite and courteous and it was obvious he knew what he was doing. Within a short period everything was corrected and I had heat again. His customer care was first class and he restored my faith in the company.
4 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Roger,
Thank you for your review and for recognising Gareth Moore. We’re delighted to hear he restored your heating so promptly and that his professionalism and customer care made such a positive impression. We truly appreciate your patience, and we’ll be sure to share your praise with Gareth — he’s a credit to the team.
Kind regards,
Consumer Energy Solutions
The insulation installers
The insulation installers, Daniel Hughes and Arunas Kazenas undertook the work brilliantly, always thoughtful and considerate towards keeping disruption to a minimum. The quality of work was excellent with care and attention to detail making all the difference. My sincere thanks to the boys for such a great job, much appreciated 🙏😊
4 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Tel,
Thank you so much for your wonderful review. We’re delighted to hear that Daniel Hughes and Arunas Kazenas delivered such excellent workmanship and handled the installation with care and consideration. It’s fantastic to know they were thoughtful, respectful, and maintained such high standards throughout the job.
We’ll be sure to pass along your kind words — they’ll be thrilled to know their efforts were so appreciated.
Kind regards,
Consumer Energy Solutions
After several visits to our home
After several visits to our home, we were told our application had been approved. We even followed up to double-check and were reassured again that everything was fine. Then, after chasing once more for the instalment date, we were suddenly told we no longer met the threshold. It’s been really frustrating and confusing. I do wonder if the Welsh Government knows how this company is operating.
1 September 2025
Unprompted review
Reply from Consumer Energy Solutions
Thank you for taking the time to share your feedback. We completely understand how disappointing this situation must have been for you. Unfortunately, the eligibility criteria for ECO-funded installations are determined by the energy companies, not by us, and can change without warning. When this happens, applications that were previously approved can sometimes be withdrawn — something that is entirely beyond our control.
While we do appreciate your frustration, it does seem unfair to leave a one-star review for circumstances outside of our influence, as we are required to follow the rules and funding conditions set by the scheme administrators. Our team always aims to communicate any changes as soon as we are made aware of them.
Kind regards,
Consumer Energy Solutions
Good service.
Stuart was a polite and informed surveyor. He was thorough in his work and made accurate plans of the work to be carried out. Would be happy to have him come again.
3 November 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Ian,
Thank you for your kind review. We’re delighted to hear that Stuart provided such a polite, professional, and thorough service during your survey. It’s great to know he took the time to plan everything accurately and left you feeling confident about the process.
We’ll be sure to pass on your kind words — he’ll really appreciate your feedback.
Kind regards,
Consumer Energy Solutions
Air source
Anyone else had trouble with this company. Loads of problems during fitting but i thought everything had been sorted. Obviously not . We did not use the air source much in the summer as the weather was hot.So we could not pick up if there was any problems.
But now i need it it does not come on all the time and the boiler does not kick in when it is supposed to.
Two e mails sent last week and still nobody has been in touch ,this is still under warranty.
If i still plays up i will get my plumber to disconnect it and will go back to my oil boiler which is more reliable.
23 October 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Antonio,
Thank you for your review. We can confirm that we received your email and responded promptly. Our team reached out to you directly to address your concerns, and we’re sorry if this wasn’t acknowledged or received as expected.
We appreciate you taking the time to share your feedback and want to reassure you that we are committed to assisting you and ensuring any remaining issues are resolved.
Kind regards,
Consumer Energy Solutions
Only saving Grace this horrific company have are the amazing Andrew and Ged who worked in my home
Firstly, let me be clear, this review is in no way a reflection of the hard work, skill, and professionalism Andrew and Ged showed throughout the 2 weeks of work.
They worked tirelessly throughout, were always polite, great at communicating the plans, and just truly respectful, skilled workers.
When electricians or plumbers arrived, they were all very nice.
Now, this is where this review turns sour.
CES have clearly taken on a contract with this Welsh grant they are ill equipped to manage.
Their call centre, i assume, only has 3 people at most working there, so once their sales patter is complete, you will then be on hold upwards of 60-90 minutes to speak to anyone whilst the work is ongoing, AND YOU WILL NEED TO.
CES are incapable of organising essential workmen to attend to ensure that the work being carried out can be done!
I can not explain how many times I had to ring to project manage this whole process myself. Whether that was calling to arrange plumbers, electricians, materials, chasing up, reporting, or resolving issues.
Even when you do get through and you think that something has been put in place. Please expect a call 2 days later that the workman you spent 2 hours arranging to come won't have been booked, and you'll have to do it all again.
This will delay your project
It will also delay the amazing boys working tirelessly in your home and ensuring that CES dont have to pay them a bonus for completing the work on time or early. Is this deliberate or just purely down to their incompetence, who knows!
So we have a company that cannot plan the most basic of requirements for such work to commence or progress, like plumbers and electricians. Dont answer calls or you are on hold for hours, dont correctly book in essential workers to attend or cancel appointments
Now let's add on the pure disruption, chaos and mess.
Let's add on the cost to yourself, not just monetary but your time and effort.
You will be constantly cleaning. The dust gets everywhere. No surface will ever be clean. Youll have plastic and tools throughout.
The cost to run space heaters when you have no radiators. Which you have to ask for yourself once you find out you wont have heating as this wont be a given to them. Because be warned !! DAY ONE, ALL THOSE RADS ARE COMING OFF. IT WONT BE ROOM BY ROOM. THEY FAIL TO TELL YOU THIS UNTIL WORK COMMENCES.
The time off work youll have to take.
The inability to have a single room accessible and clean to spend time with your children or family.
Let's keep going with the mountain of unprofessional errors shall we.
The work is now complete HAHA no its not!
Its now Friday and the work was supposed to be done Tuesday.
I still have no radiators, I still have a list of unfinished work as long as the wall of China.
Can I get hold of the office haha Nope! And guess what... yep they are closed Friday till monday, oh and even turn their phone lines off during the week for lunch.
Im actually tired of typing this. I am exhausted, cold, angry and truly fed up of this horrific company and I would recommend not using them will every fibre of my being.
Final note. Thank you Andrew and Ged, without you two I think I would have given up day 1. You deserve a bonus and then some
31 October 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Jane,
Thank you for taking the time to share your feedback in such detail. We’re genuinely pleased to hear your kind words about Andrew and Ged, who you describe as hardworking, polite, and professional — they truly are valued members of our team, and we’ll make sure your appreciation is passed on to them.
That said, we’re sincerely sorry to hear about your frustrations with communication and coordination during your installation. While we cannot comment on individual cases here, your experience clearly fell short of the standards we strive to maintain. We take your comments seriously and are reviewing them internally to understand where improvements can be made — particularly regarding scheduling, customer support response times, and project updates.
We also want to assure you that we have dedicated customer service and aftercare teams available to help with any ongoing issues or outstanding work. Please reach out to us directly at info@ces-limited.com
so we can locate your account and ensure everything remaining is properly resolved.
Once again, we truly appreciate your feedback — both the positives and the concerns — as it helps us strengthen our service for all customers moving forward.
Kind regards,
Consumer Energy Solutions
Great work gangs
Great work gangs
Special mention for Callum & Christen who installed the solar panels, Jason, Aaron & Jaydan - insulation team and Andrew, Jamie & Bobby - plumbers. Also the Expert electricians
Elinor Stone, our project ream communicator , who did a great job of pulling everyone together.
28 October 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Mark,
Thank you for your fantastic review! We’re delighted to hear that your experience with our teams was so positive across every stage of the project. It’s wonderful to know that Callum and Christen on the solar installation, Jason, Aaron, and Jaydan on the insulation team, and Andrew, Jamie, and Bobby on plumbing all delivered such high-quality work.
We’re also thrilled that Elinor Stone made such a great impression as your project coordinator — she truly excels at keeping everything running smoothly and ensuring our customers feel supported throughout.
Your recognition means a great deal to all involved — we’ll be sure to share your feedback with the full team.
Kind regards,
Consumer Energy Solutions
Lloyd Sweetingham the best plumber
We have just had a plumber by the name of Lloyd sweetingham visit to fix a leak, he went above and beyond to help with the many issues that we had in our property that was left by previous teams, he was friendly and ultra helpful thanks for everything Lloyd
31 October 2025
Unprompted review
Reply from Consumer Energy Solutions
Dear Christine,
Thank you for your lovely review. We’re delighted to hear that Lloyd Sweetingham went above and beyond to resolve the issues at your property. His professionalism, friendly approach, and commitment to helping our customers are exactly what we strive for across all our teams.
We’ll be sure to pass on your kind words — Lloyd will be so pleased to know his hard work made such a positive difference.
Kind regards,
Consumer Energy Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.