Consumer Refund Service Reviews 992

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

The most appalling company in existence. They were supposed to act on my behalf for PPI. 6 years later I am still awaiting for a final outcome. CRS don't take responsibility for their failure to act i... See more

Rated 1 out of 5 stars

This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiv... See more

Rated 1 out of 5 stars

Paid my 26$ for an unlock waited two days the. They said its successful bit now I'm being charged an extra 79 $ scam scam scam !!! worst company yet! I want my money back wasted my time fake adds of... See more

Rated 3 out of 5 stars

It took a lot longer to arrange the refund [initially they said about 3 months but it ended up being more like 10 months] and once it came through, their commission [or fee] is set at 24% of the value... See more

Company details

  1. Legal Services & Government

Written by the company

We are highly experienced claims management specialists, offering a tailored PPI refund service under our No Win No Fee agreement.


Contact info

1.9

Poor

TrustScore 2 out of 5

992 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Efficient Customer Care

I found the whole experience with the Condumer Refund Service not only rewarding in a financial sense, but also in a customer relationship attitude. There were successes and dissapointments along the way with regard to PPI claims but the latter were explained fully and empathetically. And I think that's very much an attitude that customers respond well to. Thankfully the successes far outweighed the dissapointments.

18 August 2019
Unprompted review
Rated 5 out of 5 stars

PPI Claim

Very efficient, would have been good if they did not charge so much. Have to be philosophical and have the opinion that without their help I probably would not have bothered.

18 August 2019
Unprompted review
Rated 5 out of 5 stars

the service was good apart from the…

the service was good apart from the many half hour phone calls from
the bank it seems like I did all the work and they just set up the phone interviews and having to pay vat when you can not get it back in stead of it being zero rated

18 August 2019
Unprompted review
Rated 5 out of 5 stars

would recommend

Excellent service from start to finish always kept up to date with how search was going would recommend

17 August 2019
Unprompted review
Rated 5 out of 5 stars

PPI refunding

was sceptical of getting anything back through PPI, but ended up with a lot more than I ever thought!
CRS had a lower percentage fee than most others, so all good!

17 August 2019
Unprompted review
Rated 5 out of 5 stars

Whole heartedly recommended.

From the initial enquiry all through to the completion and payout from 2 lenders who I wasn’t even aware that I had had PPI with the whole process of dealing with Consumer Refund Service was faultless and efficient. I found them to be fair and trustworthy and wouldn’t hesitate to recommend them.

17 August 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from Consumer Refund…

Excellent service from Consumer Refund Service. They found many instances of PPI that we did not know had been taken from accounts and subsequently obtained for us unexpected compensation that has been now used on home projects.

Would recommend them highly to any future clients.

17 August 2019
Unprompted review
Rated 5 out of 5 stars

Good Words

We have only good words to say about Consumer Refund Org, they used the little information we were able to provide and managed to retrieve funds from sources that previously made no attempt to contact us about a reviewed settlement. All I can say further, it has been our good fortune to have chosen this company.

17 August 2019
Unprompted review

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