ConsultingCasePro Reviews 

I requested my cashout Friday, tld 24 hours

I emailed compliance about my €700 stuck cashout 3 weeks ago. 😕 Auto ack. Nothing since. Chat asys compliance is 'an independent department, we can't reach them either' which is a genuinely impressive way of describing a customer service structure that isolates the people making decisions from the people affected by them entirely...

I'm on iPhnoe SE and live tables don't freeze for me. 😍

I'm not a fan of e-wallets, use bank transfer. My €340 arrived in 2 days, faster than the 5 working days they warned me about, and my wife was very surprised because the last site kept us waiting 9 days for less. 👌😊...

I was up €80 on a Hacksaw slot, went to make coffee, came back and the slot said 'unavailable in your region'. Tried to withdraw the €80 balance and was told to wait for a compliance review because my region setting had 'changed', which it hadn't from my end at all. 😞

Signup told me €5000 weekly cashout. 🙄 I tried €800 and was told my level only allows €500. My €300 stuck another week for no reason, and the €5000 figure is still on their promo page as I type this out, so it's not a policy update, it's just a lie on a public page they can't be bothered fixing

Two full months. My €1200 stuck

I went to bed with €340 and woke up to €0. 😒

I emailed compliance about my €700 stuck cashout 3 weeks ago. Auto ack. Nothing since. 😤 Chat says compliance is 'an independent department, we can't reach them either' which is a genuinely impressive way of describing a customer service structue that isolates the people making decisions from the people affected by them entirely...

They want me to provide a statement showing name, address, IBAN, and 3 omnths transactions all on one single page. My bank doesn't produce that format, and no bank I've asked about it does either, so it's an impossible requirement dressed up as a compliance check to keep the withdrawal in review indefinitely...

Source of funds, tax residency, employer verification, three months of bank statements. Every time I win over €500 the doc requests come at me. 😒😒 Feels like punishment for winning rather than a real compliance process, because the requests come every single big session, not periodically like a real risk-based approach would produce.

I went to bed with €340 and woke up to €0.

I opende a ticket Saturday and the reply came Tuesday. 😕...

My €50 deposit landed as €150 in balance.

I played live baccarat, €50 stake across 20 hands, ended €35 up. 🎉

The daily withdrawal cap is only three hundred pounds even fater full account verification. 😐

Played late afternoon and got kicked out twice. Reloading lost my progress every time. Suppport said it was my device, but every other site works fine.

The slot library has not been updated with new releases in months on end, and half the featured titles are the same ones I saw six months ago on the front page. Feels like they stopped maintaining the game catalogue at some point without telling anyone. 🙄

Set a deposit limit that supposedly applies across the whole platform. Live tables and side bet treated as separate limits I never set. Turns out it only applies to slots. Deliberately fractured responsible play tool.

Bonuses opt me in automatically on any deposit even when I did not want any bonus applied.