Consortium Education Reviews 

Simply awful. Lead times for some items are absolutely shocking, and they do not keep you updated with supply issues. Impossible to get a response to any emails sent, despite copying in every possible contact I can find for Consortium or RM Education. Call up and end up on hold for 30 minutes plus. When you eventually speak to a human, they sound very apologetic however my issue is that as a company, they are not pro-active in addressing issues. The hold message states to send an email however they simply never respond. I've advised all staff at my school to now find alternative suppliers as the frustration of dealing with this company is too much!

Shocking Customer Service - do not deal with this company! I have never been treated so badly as I have been in the last 2 months by a business. Clay I ordered was sent to a totally different address. When my clay did not arrive I emailed and called every week for 7 weeks to try and get delivery and then a refund. I would wait for over an hour on the phone on some occasions to get through. One advisor even told me to contact the school that they had delivered too and rearrange the delivery myself!! I was told at least 5 times that someone would call back - no one did! After 8 weeks I sent a final email in which I threatened legal action if I did not receive my refund within 5 days. The email back was most patronising response ever, telling me that my order had been delivered and attached the delivery note for the wrong order and wrong address! Had this person checked my account they would have realised that my order had been delivered to the wrong address. This had been confirmed by at least 6 of his colleagues over the last 8 weeks! Do not order form consortium/ educational Supplies! The company have a serious GDPR issue as customer details have been comprised as I was getting another business emails! You cannot get through on the phone, no - one replies to emails, no one rings you back as promised and you will take you over 2 months to get a refund and if you do get an email back it will add insult to injury!

Absolutely awful. Impossible to get through to anybody on the phone. Chasing up an order of exercise books that have not been delivered nearly a week after the advised delivery date. If you can bare to wait over an hour to speak to somebody, they'll tell you something is due for delivery the next day - cue another hour on hold when that doesn't happen.

Also got an order of 40 boxes delivered in error still waiting to be collected over a week after they should have been.

Shockingly poor service.

Really poor service. Its impossible to get hold of anyone! No one replies to emails, no one answers the phone. Impossible!

I would not recommend buying from this company as you cannot rely on what their staff say and I still have not received my order!

I called and spoke with a member of the sales team on 27th April 2021 and following confirming the desired litter picking kits were in stock paid for the items to be delivered 'within a few days'.

Sadly the sales person had given misinformation as the email confirmation that came through later stated the items were out of stock. I called again to query the discrepancy to be told the gloves from the kit would not be available until the last week of May and the kit would not be part shipped.

Putting aside my frustration I accepted this however as nothing had been delivered by 1st June I called again yesterday. The Customer Service representative made lots of apologetic noises and stated sadly the gloves were now not due until 11th June but she would speak with her manager to see what could be done given the long delay and my desire for the company to ship everything except the gloves.

Having not received a call back I called again today only to be told that there were no notes in relation to my call yesterday and he didn't know which manager she may have spoken with. I explained I wanted to make a complaint and speak to a manager however the rep wouldn't give me his full name for reference and wouldn't put me through to a manager.

Right now I am in limbo waiting for a call back from a manager. If I don't hear from them by tomorrow I will call to cancel my order and cross my fingers that getting my money back will not be as much of an ordeal as trying to get items delivered by them!

I didn't even want to give one star but couldn't proceed otherwise! This company have been appalling since I placed my first order on 8th April. Everything went wrong, they withheld it because it was over my credit limit only no one told me. I paid by debit card to get it released then their system was locked and it took a week to get released, delivery eventually came and I am happy with the items. However I am now being chased for payment! The 20% discount I received on my first order has been used to pay for my time and I certainly won't be ordering from them again.

Sent my order twice and billed me twice. I can't get them to sort it. Been going on for months and I have spent hours on the phone to them. Don't use them!

I tried to order from this website, but you cannot order unless you open an account.

Fair enough, but they only give you the option of opening a credit account. I rang them as I just wanted an account whereby I could order and pay on completion of the order.

I was told that I would have to email them to ask about an account, which I did.

The lady on the 'phone said she could do a manual order for me over the 'phone. A bit of a pain as it is very inconvenient and time consuming, but I thought I'm on the 'phone so why not.

I gave her the item code and she told me that they were in short supply of these and as I didn't have an account I could not order that item!!!

Chicken and Egg springs to mind!

I have never known an educational company make ordering from them such a difficult and stressful task.

I wanted to speak to a supervisor and am now waiting for one, (Dan), to call me back today.

AS OF 17:30 NO CALL BACK DESPITE BEING PROMISED ONE BY THE END OF THE DAY!

I do not like being lied to.