Consolecentral Reviews 24

Great service. Had a great chat to the owner. The product was as described and worked a treat. Just what I wanted for my son. Thanks

SCAM!!! SCAM!!!! SCAM!!!

STAY CLEAR FROM THIS WEBPAGE:

I have placed an order to buy one original Nintendo switch charger, to my surprise I had to buy three to be eligible for delivery.

I went ahead, placed the order for three refurbished chargers as they only sell refurbished. I've paid £59.97 and the order never got dispatched.

Luckily I've paid using my visa debit card so I was able to get my money back straight away once I've opened a claim against this scam website.

I've tried emailing them to ask for tracking information, I've received an automated email response stating someone would get in touch within 24hours. I've waited one week and no one responded until my bank recalled the payment.

Within 6 hours of the payment recall I've had an email from someone by the name of "Ash" claiming to be the director of Central Console.

They've stated; WE CAN SEE THAT YOU HAVE OPENED A CHARGE BACK FOR THIS TRANSACTION.
CAN WE ASSIST IN ANYWAY?

THANKS
ASH (Director)

For the record to confirm my statement is genuine here's my order # 1947

Update: I emailed sales@consolecentral on 11th February 2026 asking for tracking information.
I have received an automated response on the same day and nothing else until I recalled my money. This was what I've received:

Hello,

Thank you for reaching out to Console Central UK. We appreciate your email and would like to inform you that our typical response time for emails is within 24 hours.

Please note that our office hours are 9AM-4PM, Monday through Friday. Any emails received outside of these hours will be addressed during the next business day.

We strive to provide exceptional customer service and will do our best to respond to your email as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience.

We have added some FAQ's at the base of this auto-response to assist customers with the typical sorts of enquiries we receive.

Thank you for your understanding and a huge thank you for shopping with ConsoleCentral!

Best regards,
Sales Team

Brilliant customer service from Ash and the team. They noticed i'd purchased a turquoise Nintendo Switch Lite, and offered me the Animal Crossing branded one as a gesture of goodwill.
Delivery is a little longer than some places, but that is to be expected from a smaller company. We've all been spoiled by the one-day delivery juggernaut that is Amazon. I was kept up-to-date at every stage, and the goods arrived in immaculate condition.

Absolutely will be using them again.

Amazing customer service and also Ash was brilliant when it came to clearing up confusion. Would highly recommend and I'll definitely be using Console Central in the future.

Do not buy from theses ordered on 14th and still not received it rang and emailed loads and kept saying was with DHL but wouldn't give tracking details had to go through bank to get a refund from them

DO NOT USE THIS COMPANY, THEY WILL CHARGE YOU 30+ pound to ring them and then they will cancel your order SCAM SCAM SCAM

IF I COULD LEAVE A 0 STAR I WOULD , bought Xbox 2 weeks ago , 3-5 business days delivery , 2 weeks on no Xbox , not good at replying to emails , told on the 25th it was with the courier for delivery , clearly not as order was cancelled on the 28th , no email saying why , very poor company and customer service , AVOID

HORRIBLE, THEY ARE LIARS I ordered an x ​​box with my son on 20.12 before Christmas today is 8.1.2025 and the package has not arrived PLEASE DO NOT ORDER!!!

Absolutely terrible, my dad ordered a xbox series s for me 3 business days ago and it still hasn't arrived, they said it would be here by Monday 2 pm and it's currently Monday 4:18 pm and no answer from all of our attempts to reach your incompetent staff, this is disgraceful DO NOT BUY FROM HERE

Ash at Console Central is an Absolute pleasure to deal with
Very quick to respond to questions and no hassle
The console arrived on the exact day Ash said and I will definitely recommend this company to others
Thank you so much

They sells good products. Fast and reliable

was not in box as showed took long for delivery

Nice quick service and delivery .
Excellent.
Will be shopping again soon with console central

Great customer service and a great product. Ash answered all the questions I had without hesitation and was very helpful. Will definitely buy from here again!

Just the job on my PlayStation. I thought it was was scrap.

Smooth, hassle free service. Very professional. Thankyou

Awful service, waited over a week for my sons easter present and its still not even been dispatched on the 5th of April, had to ask for a refund with a very upset little boy!!!
They also lie when they get a bad review.
Disgusting

Great service - I had a query after purchasing a reconditioned ps5 and the business owner replied to me after office hours to put my mind at ease. Item was delivered really quickly, in perfect condition as described. Highly recommended - thank you so much!

Unfortunately cannot leave less than 1 star. Ordered a ps3 for my children as theirs was unrepairable... after 3 days of no contact except an email thanking me for my order I emailed asking for a delivery date to be told it was going to be dispatched by the end of the week. Emailed today to ask for an update then received a refund email from clearpay. Nothing from the company themselves. Absolute joke of a company ... ran by cowboys ! AVOID AVOID AVOID !!!!