Connect Mortgages Reviews 236

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I paid £798 to Sonik Global Solutions Ltd for mortgage advisory services and SPV company setup. Anil Patel, who acts as a broker under the Connect Mortgages network, handled my case. I provid... See more

Rated 5 out of 5 stars

We have had our mortgage and life insurance done with Dan from connect mortgages, he was great throughout the whole process. Ask anything and he would know or find the answer. Also willing to get invo... See more

Rated 5 out of 5 stars

I cannot thank Rummana Khambati from Connect mortgages enough for her hard work and dedication to our case. Always available, very honest and extremely patient with all stress that first time buyers... See more

Rated 5 out of 5 stars

Thomas Clarkson was absolutely fantastic from start to finish. Being a first time buyer our knowledge was very limited and Tom took the time to explain everything in great detail. Regular catch ups we... See more

Company details

  1. Mortgage Broker

Written by the company

Connect Mortgages was founded in 1998 by and has now grown to over 50 people in our offices in Hornchurch, Essex. Initially starting the company within a letting agent, our CEO Liz Syms, soon transformed the business into becoming specialists in the BTL market with access to more than 155 lenders, which still represents a large percentage of the overall business. The team now include specialist advisers in all areas of property finance such as: - Buy to Let Mortgages - Residential mortgages - Bridging and development loans - Commercial Mortgages - Equity release - Second charge loans and more! Through our experienced specialist mortgage advisers, we aim to help you find the very best property finance to suit your circumstances.


Contact info

3.6

Average

TrustScore 3.5 out of 5

236 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Disappointing experience – service not delivered

I paid £798 to Sonik Global Solutions Ltd for mortgage advisory services and SPV company setup. Anil Patel, who acts as a broker under the Connect Mortgages network, handled my case.

I provided the requested documents in December 2025 and expected progress with my application. However, after more than three months, I did not receive a mortgage illustration, lender options, or a decision in principle, and the SPV company was not set up.

I followed up multiple times but did not receive a clear outcome, and my request for a refund was refused.

I have since raised a complaint with the compliance team and also proceeded with a Small Claims Court application to recover the payment.

This review reflects my personal experience.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service…personable and professional

Dan Burdett my case handler was very courteous,understanding and patient,especially when delays
caused myself frustration and stress. He was responsive,and very clear in providing information,and ensured i understood the process. Thank you

22 January 2025
Unprompted review
Rated 5 out of 5 stars

I had a pleasant experience..

I had a pleasant experience... Justin a He was very helpful with our mortgage application And with his help we managed to get a house .. I recommend with confidence Very helpful

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Connect Mortgages…

Connect Mortgages were absolutely fantastic and super efficient. They reached out to me when they said they would and kept me looped in at every stage. Highly recommend them and massive kudos to Daniel Burdett. Thank you.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

Mortgage application was almost complete and then our mortgage advisor ‘left the business’. We were told another advisor would be in contact with us but nobody has been, this was months ago. I have since sent multiple emails to different email addresses linked to the company and have not had any response. Would not recommend this company. Paid £99 for a service and have not received it.

10 June 2024
Unprompted review
Connect Mortgages logo

Reply from Connect Mortgages

Hi Charlotte. I am sorry to hear of your experience, which is not the normal standard we usually deliver for our customers. Please kindly send your details so this can be investigated further for you.

Rated 5 out of 5 stars

Expert knowledge

I worked with Paul C to secure my first property. I can only say that Paul was nothing short of exceptional, his expert knowledge and friendly approach made a stressful time so much easier to cope with. Would highly recommend using Connect Mortgages, especially Paul

28 January 2023
Unprompted review
Rated 1 out of 5 stars

I applied company BTL mortgage

I applied company BTL mortgage, these people submitted my mortgage as personal BTL, I’m not able to complete my purchase with this offer, have to reapply. This time submitted my application as company BTL repayment, I’ll have to change mortgage offer to interest only again. Also, the admin used my credit card to cover their third party transaction cost, used my credit card to pay £25 without letting me know. The mortgage broker I contacted was non CAS, but jumped out to charge me £699, above normal market price. He has no idea of solicitors separate representation, don’t understand lender turnaround time, all ridiculous

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Business Referrals

Have been referring business over to Daniel Wilson at Connect Mortgages for the last month, and been struck by how helpful he has been, and professional . Excellent communication, and turnaround time. Received a client mortgage offer within days of the application . Client chuffed to bits. First Time Buyer. Happy days !!

22 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I can’t speak highly enough of the service I received from Aidan and Jay. They kept me fully informed throughout, explained everything clearly, and were quick to respond and resolve any issues. Overall an excellent service.

22 September 2022
Unprompted review
Rated 5 out of 5 stars

Mortgage and life insurance

We have had our mortgage and life insurance done with Dan from connect mortgages, he was great throughout the whole process. Ask anything and he would know or find the answer. Also willing to get involved with solicitors if needed. We've been back and forth with him for few months now as buying our place took forever. Very understanding and helpful. Highly recommended, will definitely be a returning customer

22 September 2022
Unprompted review
Rated 5 out of 5 stars

Incredible mortgage broker!

We could never emphasise enough how brilliant Lorraine Lindsay have been from start to finish with our mortgage application process. Lorraine Lindsay was very clear and reassuring; she explained the whole process and found us what felt like a tailor-made mortgage plan. Lorraine kept us in the loop every step of the way through our application, and the work they have done on our behalf has been second to none. We could not recommend Lorraine Lindsay highly enough - thank you!

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Connect Mortgages were very…

Connect Mortgages were very professional and transparent in their dealings with my remortgage. I was kept informed all the way and if there were any issues or concerns, they were speedy with the resolution. They were able to obtain the best deal for me and it was a very smooth process. I can’t speak highly enough about the service I received.

25 July 2022
Rated 5 out of 5 stars

Lorraine has you covered.

I got in touch with Lorraine and she has made the whole process smooth for me. Lorraine gave plenty of options and was able to put forward select mortgage packages to suit my needs rather than the other way around.

Would highly recommend Lorraine to anyone looking for a mortgage.

21 July 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Geanina couldn’t have been more helpful and managed to sort everything for us so smoothly, even after a few hiccups along the way with our purchase she always sorted out and tried to do her best I would definitely recommend her services and use again!!! Thank you so much!!! Geanina Olariu

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Lorraine from Connect Mortgages has…

Lorraine from Connect Mortgages has been fabulous from start to finish nothing has ever been to much trouble for her and I can't thank her enough. I would recommend Lorraine to anyone that is wanting help with getting your mortgage. Thank You so much Lorraine you have adequate this whole process so much easier than I thought it would be .

20 July 2022
Unprompted review

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