Connectcare Reviews 11

As a recent former employee of Molina Healthcare, I would advise steer clear of Conneticare since it was just acquired by Molina Healthcare. All the Healthcare companies Molina has acquired has very upset, unsatisfied members. I foresee Conneticare members forming a class action very soon. As an appointment scheduler for Molina after their newly acquired Conneticare, we were told to schedule appointments for Conneticare members even though they dont actually have systems in place yet to verify coverage for Conneticare. I am not sure why they decided to go live with calling their members if we cant verify coverage yet. It won't be long before that roof caves with billing disputes and more lawsuits.

My Connect Card reads it expires 11/23
and I just recently retired from FedEx. Today is 11/11/23 and when I went to
CVS to make a purchase my card is expired and declined payment. Connect
Care has “My Money” I asked for reimbursement on my $ 93.00 and they
told me to contact FedEx HR department.

Connect Care is purely a RIP OFF how
much money do they collect every year
by stealing off everyone??????

I’ll be contacting the BBB on Connect Care. Don’t use this service they’re absolutely terrible. Use your local credit
union way less aggravation and way less
paperwork in the end

If I could give a minus 5 stars I would.
They took too much of a premium ($437.50) on January 2021. After several calls and even having one of their customer service team leads get horrible with me, I sill do not have MY money back. I am on disability and I need my money back. They give a different story each time I call (which is weekly since the first week of January 2021.) It is obvious they are crooks!

Good luck trying to get a claim paid. Uploaded Docs-paid receipt to Hospital not good enough
-
need detail outline of all services performed
for a $10 for a blood test?

what more do you need
They make this very hard for Sr's.
during Covid-19.
Note: Amazing how fast they reply an email to you that they are not paying

This year this service has asked for 100% of my documents to be submitted. This is the first year they have asked for any. What has changed? The customer service people are rude and can’t explain why it is not working. It would have been much easier to pay up front and then submit documents for reimbursement. They don’t have access to EOB’s, so what is the point in their service?
If you are A plan administrator for a company do not get involved with connect your care. As long as my company is using connect your care I will no longer be using FSA benefits.

Connect your care seems completely unable to provide service. They have agreed that my claim should be paid, but the best they have been able to do is to clear up a mistake on their part, and stop billing me for the claim. They are unable to return phone call, regardless of how much they have committed to call. When you call, the poor phone answerer will "write a ticket" and even "expedite" it, but apparently the issue cannot be resolved. You cannot submit an email, so there can be no paper trail - just repeated phone calls. They have my money, and they have no interest in paying me the money they owe me. I do not believe I will ever be able to access the money in my health savings account.

I joined Connecticare with a monthly premium of 684.74 monthly and a 6500$ deductable. I'm self employed.
The first year after my annual they sent me a bill for 380$. When I called to complain, the bill was reduced to 60$. They made a mistake!
Then I continued to get lab bills and radiology bill for a screening mammogram. I had to fight that too. So this year I called to make sure my mammogram was covered and inquired about breast ultasound coverage. So ultrasound not covered this year but will be next year. So went for my regular mammogram and received a bill
would only cover a 2D mammogram not a 3D. Think they would have mentioned it. Unless your getting a supplement for Insurance
move on. Call an independent agent NOT!!! through acsess health.
I switched to Cigna with a monthly premium of 567$ with a 2500 deductible with a percentage of dental, prescriptions and eyeglass
coverage. Less money with more benefits and lower deductible.
The only people that should join either company in access ct health{ctcare or anthem}
are people with govt subsidies. If you make more than 75,000/year
don't do it. They overcharge every one else to make sure they're not losing but making money. Remember there a business and there job is to make profit. They lead people to believe you have no other choice....You DO

Absolutely worthless company. 90% of the doctors they have listed are not taking new patients, so I gave up and called them to get help like their emails say to do. I got this EXTREMELY bored sounding woman that was absolutely no help at all. She said all she can do is send me to a free health clinic unless I know a doctor that will take this junk insurance. I have chronic health conditions, a free clinic is not going to cut it & they have been absolutely ZERO help in finding an actual doctor. From her tone of voice, she absolutely could not care less about her job. I have never heard anyone sound so disinterested outside of a Walmart employee. The doctors they have listed on their site don't even have the correct city listed. They have them all as "Hot Springs" and yet this is "Hot Springs Village" they are completely different cities over an hour apart!

They cashed a check of mine for repayment for a non-qualified expense in October, 2017. I had to spend hours over 3+ months with their various customer service people to get them to research internally to find where the funds from my check they cashed were recorded. They repeatedly said they did not have the check while Chase showed that they did. The burden was entirely on me to drive this process as my HSA showed that I had not repaid the expense. At no point did anyone there apologize for what they had put me through once they finally figured out their internal error.

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