Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
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1st central insurance tried to charge…
1st central insurance tried to charge more money almost two weeks after taking out policy. Just before 14 day cooling off period. This is a common tactic from this company. They are the top results on confused. Com due to price that is the changed. My account was locked so I could not even cancel the policy. There was nothing wrong with how I set the policy up and after a lengthy phone call I was lucky and had to pay no more money. An attempt to bully me into changing my insurance at cost was made. There are numerous others complaining about this and you seem complicit in this... This is not right.....
14 March 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re very sorry to hear that you've had this issue after purchasing a policy with your insurer via Confused.com.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Dan, Confused.com Representative
New car insurance compsny
They had a good choice of insurance companies to choose from and I was pleased with the one I chose.
25 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found a good choice of insurance companies and were pleased with the one you selected. Thank you for sharing your positive experience!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Good transfer from your site to the…
Good transfer from your site to the insurance provider.
25 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that the transfer to the insurance provider went smoothly. Thank you for sharing your positive experience with us!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
I wanted to find a car insurance renewal that saved me money
I wanted to find a car insurance cheaper than the renewal quote from my existing insurer.
24 March 2026
Unprompted review
Reply from Confused.com
We appreciate you taking the time to share your experience. We're happy to hear that you were able to find a more affordable car insurance option to meet your needs.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Crazy prices for car insurance
Crazy prices for car insurance. Got a quote of £805 from confused.com, £517 for EXACT same policy (same company, same level of cover) on another comparison site.
27 March 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
Great site for getting all types of…
Great site for getting all types of insurance. Always providing good value for money quotes.
27 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you find our site helpful for your insurance needs and appreciate the value for money quotes we provide. Thank you for your positive feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Easy to use
Easy to use, and accurate. Wide range of options. Highly recommended!
24 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found our product easy to use and accurate, with a wide range of options. Thank you for your positive feedback and recommendation!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
What is ivolved im 73 found it a tad…
What is ivolved im 73 found it a tad going but it was soon done so thank you..25 3 26
23 March 2026
Unprompted review
Reply from Confused.com
We appreciate your feedback and are glad it was soon done. We'll look into making the process smoother. Thank you for taking the time to share.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
You sent the information for me to look…
You sent the information for me to look through and once I had decided to take the best offer it was easy to buy the insurance it took a few moments and I've already recommended you thank you.
26 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that the information we sent helped you find the best offer and that the purchase process was easy. We appreciate you recommending us and thank you for your feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
I compared your prices for the same…
I compared your prices for the same company you were not the cheaper one?.
27 March 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
Best price out of 5 comparison sites, great rewards Scheme too! Extremely Happy!
Best price out of 5 comparison sites
26 March 2026
Unprompted review
Reply from Confused.com
Hello Roger,
We're happy to hear that you found the best price through our comparison and appreciate the rewards! Thank you for sharing your positive experience with us.
Jess, Confused.com Representative
Reply from Confused.com
Hello Ann,
We're glad you found our service easy to use and that you're pleased with your overall experience. Thank you for your positive feedback.
We hope to see you again soon!
Jess, Confused.com Representative
Reply from Confused.com
We're happy to hear you found our service very easy and fast with great instructions. Thank you for your positive feedback.
We hope to see you again soon!
Jess, Confused.com Representative
Helpful
The site is very easy to navigate and offers a comprehensive format enabling me to easily compare the best prices for me.
23 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found our site easy to navigate and that our format helped you compare prices effectively. We appreciate your positive feedback and are glad we could help you!
We hope to see you again soon!
Jess, Confused.com Representative
I really appreciate your services .
I really appreciate your services .
26 March 2026
Unprompted review
Reply from Confused.com
We are happy to hear that you appreciate our services. Thank you for sharing your positive experience with us!
We hope to see you again soon!
Jess, Confused.com Representative
straight forward and easy to navigate.
18 March 2026
Unprompted review
Reply from Confused.com
We appreciate you letting us know our website was straightforward and easy to navigate. Thank you for your positive feedback.
We hope to see you again soon!
Jess, Confused.com Representative
Reply from Confused.com
We appreciate you letting us know our website was quick and easy to use. Thank you for your positive feedback.
We hope to see you again soon!
Jess, Confused.com Representative
Wrong information so quote and price wrong
Wrong information given to insurance company for home insurance.Paid. Didn't find out until checking documents cost £27 more to fix otherwise insurance would have been invalid. Rewards slow. I would not trust this company. l would not recommend anyone to use them. There replies to complaints are just standard replies blaming you for their mistakes.
18 March 2026
Unprompted review
Reply from Confused.com
Hello Julia,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
Things go Wrong
As many times before I used your site to search for quotes. I chose this one clearly stating the renewal date I had given you
On completion, and given no opportunity to give the desired start date on their site, I found the broker had started the insurance 15 days early saying it was based information you had supplied,
I now have overlapping insurance policies wasting my money and potential trouble should a claim arise.
15 March 2026
Unprompted review
Reply from Confused.com
Hello Neil,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
Renewal
The contact gave me quotation from Ageas which is a big improvement on last years policy. I have already taken out insurance with them well in advance of the renewal date.
25 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you received a better quote through Confused.com compared to your previous policy. Thank you for taking out insurance through us!
We hope to see you again soon!
Jess, Confused.com Representative
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