So easy to navigate digitally even for me (85 years old) Clear concise, user friendly system. Very competitive cover price compared with long established, well known brands with same cover as alwa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received two interesting quotes one very low from a company I’d never heard of with terrible reviews so I avoided. But the second from a Bank who I used offered similar cover from my current ins... See more
Company replied
Like the fact don’t have to re input all my details. Good range of quotes, all at basic starting point for cover so have to make sure you add back on the ‘extras’ to get the real price. Good to get re... See more
Company replied
It stores the details from previous years so very easy to update. Clearly gives you a choice of additional cover which you can select or not and then shows the range of prices and cover.
Company replied
Company details
Written by the company
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Contact info
Cardiff, United Kingdom
- reviews@help.confused.com
- confused.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Confused.com
Hi Javeed,
We are glad you enjoyed your experience with our competitive pricing and appreciate your feedback.
Ka, Confused.com Representative
I know why they're called Confused
I know why they're called Confused, Confusion would be a better name.
I purchased some home insurance and was promised some rewards, I think that it was a gift voucher and some Greggs coffee vouchers.
I spent over 30 minutes trying to redeem the reward but the process is so complicated that I have no idea who I'm supposed to be dealing with.
As with all scams of this nature it's not possible to get anyone on the phone.
The rewards scheme is clearly designed to be unworkable and I will just put this experience to good use by avoiding Confused.com in future.
I advise others to do likewise.
15 October 2026
Unprompted review
Reply from Confused.com
Hi James,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Ka, Confused.com Representative
Very easy to use and did exactly what I…
Very easy to use and did exactly what I wanted
13 October 2026
Reply from Confused.com
Hi Jo,
We are so pleased that you found our service simple to navigate and that it successfully met all your needs. Thank you so much for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Got me better deal
12 October 2026
Reply from Confused.com
Hi Ismaila,
We are so glad to hear that you were able to secure a great rate with us.
Thank you very much for taking the time to leave such a wonderful five-star review and share your positive experience.
Ka, Confused.com Representative
Champion search engine
Quick with a wide variety of companies. Very efficient good value.
13 October 2026
Reply from Confused.com
Hi Raymond,
We are so pleased to hear that you enjoyed our fast and efficient service, appreciated the broad range of providers available, and found great value with us. Thank you very much for taking the time to share your wonderful five-star feedback!
Ka, Confused.com Representative
Reply from Confused.com
Hi Michael,
We are so pleased to hear that you found our process so easy to navigate and our support so beneficial. Thank you so much for taking the time to share your positive experience with us!
Ka, Confused.com Representative
Reply from Confused.com
We are so pleased you found our service straightforward to use and that you were able to secure competitive prices. Thank you so much for taking the time to share your positive feedback; we truly appreciate it!
Ka, Confused.com Representative
Too easy!
I always found this site extremely helpful for my insurance covers!!
Extremely easy to use!
No agents bombarding me with calls emails and whatnot!!
13 October 2026
Reply from Confused.com
We're so pleased to hear that you find our website extremely helpful and easy to navigate for your insurance needs. It is wonderful to know you appreciated enjoying a hassle-free experience without being overwhelmed by unwanted calls and emails.
Thank you for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Make it easier to find good deals about…
Make it easier to find good deals about insurance.
9 October 2026
Reply from Confused.com
We appreciate your great rating and your helpful suggestion to simplify finding affordable coverage.
Ka, Confused.com Representative
Reply from Confused.com
Hi James,
We are so pleased to hear that you found our service fast, straightforward, and hassle-free. Thank you very much for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Reply from Confused.com
Hi Wendy,
We are so pleased to hear that you found our service simple to navigate, offering clear comparative information and delivering excellent outcomes for you. Thank you very much for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
You found me the best price
13 October 2026
Reply from Confused.com
Hi Paul,
We are so pleased to hear that we could help you get a great deal. Thank you very much for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Reply from Confused.com
Hi Sharron,
We are delighted to hear that you found managing your insurance policy to be such a simple and straightforward process. Thank you for taking the time to share your positive feedback with us; we truly appreciate it.
Ka, Confused.com Representative
Reply from Confused.com
We are so pleased to hear that you had such a great experience and found your insurer. Thank you for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Reply from Confused.com
We thank you for the feedback and are glad you had a seamless experience with us.
Ka, Confused.com Representative
Easy to get what I wanted
13 October 2026
Reply from Confused.com
Hi Jean,
We are so pleased to hear that you found what you needed so effortlessly. Thank you so much for taking the time to share your positive feedback with us!
Ka, Confused.com Representative
Reply from Confused.com
Hi Carol,
We are so pleased to hear that you found our platform simple to navigate and that we helped you secure a great deal at a competitive rate. Thank you for taking the time to share your wonderful feedback with us!
Ka, Confused.com Representative
Reply from Confused.com
We are so pleased you found our site easy to use for ordering online and were able to secure competitive rates for your vehicle coverage.
Thank you for taking the time to share your positive feedback!
Ka, Confused.com Representative
Reply from Confused.com
We are so pleased to hear that you have had such a smooth experience and found our team so supportive.
Thank you for taking the time to share your kind feedback with us!
Ka, Confused.com Representative
Excellent service BUT must be used with…
Excellent service BUT must be used with great care to detail!
13 October 2026
Reply from Confused.com
Hi Jonathan,
We are so pleased to hear that you experienced excellent service with us. Thank you for your wonderful feedback and for highlighting the importance of paying close attention to the details when using our platform.
Ka, Confused.com Representative
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.