Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Review summary
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Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
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Lovely site
Lovely site, full of information and list of prices and easy to choose .
12 April 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your feedback. We are so glad you found our site helpful and easy to use.
We hope to see you again soon!
Jess, Confused.com Representative
This service is excellent to use and…
This service is excellent to use and get the consumer the best possible deals on a wide range of buying deals online at cheaper costs for the public .
16 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you find our service excellent and that it helps consumers discover great online deals at affordable prices. We appreciate your positive feedback!
We hope to see you again soon!
Jess, Confused.com Representative.
got a very good quote saved me shopping…
got a very good quote saved me shopping around .very easy to use .
16 April 2026
Unprompted review
Reply from Confused.com
Hello Stephen,
We're happy to hear that you found a great quote and saved time using our service; we appreciate your positive feedback and are glad it was easy to use!
We hope to see you again soon!
Jess, Confused.com Representative.
I was offered good options and prices…Insurance Renewal
I was offered good options and prices for my insurance renewal
10 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found suitable insurance renewal options and prices. Thank you for sharing your positive experience with us!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Purchased Car insurance through…
Purchased Car insurance through Confused com
Sent Confused com all the new policy details and they have sent me round in ongoing circles with no reward and no sign of Customer service to resolve it.
Won't be using in the future as there are plenty of other comparison sites.
15 April 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Dan, Confused.com Representative
Reply from Confused.com
We're happy to hear that you're satisfied with our insurance services. We appreciate you taking the time to share your positive experience!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
The lowest price was revealed and lot…
The lowest price was revealed and lot cheaper than last year. So I accepted and await my reward.
11 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found a great price! We appreciate your acceptance and hope you enjoy your reward. Thank you for your positive feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Very good as I have useing them for…
Very good as I have useing them for nearly 20 years.
14 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you've had such a positive experience with our products for so long! Thank you for your continued support over the years.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
We appreciate your kind words and are glad that our service was helpful to you. Thank you!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
Thank you for leaving your review,
Your feedback is important to us.
We are glad to hear you found the process easy.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Went to claim reward after setting up…
Went to claim reward after setting up insurance through confused.com but it appears it only applies to customers who can access "apps". Very disappointed that I've ended up with no reward.
14 April 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review, your feedback is really valuable to us.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
At the moment, we’re unable to offer an alternative option if the Confused.com app can’t be downloaded, as access to the app is one of the requirements to claim the reward. This is outlined in our Terms and Conditions:
“4. To be able to claim The Offer, you must have access to the internet, a Confused.com account, and have downloaded and logged into the Confused.com app.”
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
If you’d like to contact us, please email help@help.confused.com with details of your query and our team will be happy to help. Or you can visit our contact us page for other ways to contact us!
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
Thanks for taking the time to leave a review,
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
We're happy that you found our price amazing and the process easy. Thank you for your positive feedback; it means a lot to us!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Let confused.com do the spadework...then you decide.
You allow the customer to make an informed choice based on named products, value for money, benefits offered, etc.
9 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you feel empowered to make informed choices with our products. We appreciate you taking the time to share your positive experience!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
The website is so easy to use
The website is so easy to use, and I get a monthly coffee free!
9 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you find our website easy to use and that you are enjoying your monthly free coffee! Thanks for sharing your positive experience.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Great price for my car insurance in…
Great price for my car insurance in February but, unfortunately they haven't come up with the free perks yet,or £20 voucher and free coffee yet, but this looks like a common problem reading reviews from others,come on confused.com you can do better?
12 February 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you got a great price. We appreciate your feedback regarding the perks and voucher. Please note it can take up to 14 working days for your rewards to be issued after submitting your claim.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Best prices I could find.
9 April 2026
Unprompted review
Reply from Confused.com
We're happy you found the best prices with us. Thank you for your positive feedback; we appreciate it very much!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Easy to use website and easy to…
Easy to use website and easy to understand quotes. Would definitely recommend over other comparison sites.
9 April 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your feedback! We're happy to hear that our website was easy to use and the quotes easy to understand. Thank you for recommending us!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Excellent
Excellent! A cheapest compare market in the UK which I found.
11 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you had such a positive experience! Thank you for letting us know that you found our market to be the cheapest in the UK.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Advance notice of expiry
Advance notice of expiry. Competitive selection of quotes. Ease of transaction when buying.
8 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found our advance notice helpful and the buying process easy. We appreciate your feedback regarding our competitive quotes. Thanks for your review!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
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