Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Based on reviews, created with AI
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Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
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Easy and plenty of choice
21 March 2026
Unprompted review
Reply from Confused.com
We're happy you found it easy to use with plenty of choices, Jane. We appreciate your feedback.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
You provide state-of-the-art and…
You provide state-of-the-art and efficient services that address customer needs, supported by timely information and carefully selected quotes aligned with customers’ financial capabilities.
18 March 2026
Unprompted review
Reply from Confused.com
Hello Fred,
We're happy to hear that our services met your needs with timely information and suitable options. We appreciate your positive feedback and are grateful for your acknowledgment. Thank you!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Mistakes can happen
Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was happening. I completed the purchase of my insurance and then waited to be told I would be receiving my monthly award of free drinks. Nothing. I was left wondering if I'd somehow made a mistake during the process , quite likely as I'm not as young as I once was and tend to get things wrong! It's because of this I have given four stars and not five - and will double check everything next year.
15 March 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Dan, Confused.com Representative
Very easy to navigate a pleasant…
Very easy to navigate a pleasant experience
20 March 2026
Unprompted review
Reply from Confused.com
We're happy to hear you found it easy to navigate and had a pleasant experience, Peter. Thank you for your positive feedback; it means a lot to us.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
I will never ever use Confused.com
I will never ever use Confused.com. The reason is their adverts are extremely over exposed expecially on youtube. Whatever the deal I will never have anything to do with them. Their ad (which is always the same one) on TV and on youtube have put me off them for life.
20 March 2026
Unprompted review
Reply from Confused.com
We appreciate you taking the time to share your thoughts. We're sorry our advertising has negatively impacted your perception of our services.
Jess, Confused.com Representative
insured my car and cant find…
insured my car and cant find confirmation anywhere
19 March 2026
Unprompted review
Reply from Confused.com
Hello Lesley,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your policy documents or confirmation after purchasing. Because Confused.com is a comparison site and not your insurer, we’re unable to send your policy documents.
Most insurers will send your policy documents digitally, so it's best to check in your email inbox. If the documents have been posted, they're normally sent the next working day and can take up to 7 days to arrive. If you haven't received your documents within 7 days, contact your insurer and they should be able to resend them.
Still can't find your policy documents? Reach out to your insurer directly and they'll be able to help.
Jess, Confused.com Representative
Easy to use website
Easy to use website, with many Insurance companies & good quotes.
16 March 2026
Unprompted review
Reply from Confused.com
We appreciate you taking the time to leave us a review, Anthony. We're happy to hear that you found our website easy to use and received great quotes.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Used confused only because they had the…
Used confused only because they had the best Avios points amount. bough the insurance in august 2025 and now been told by Avios that confused have cancelled the Avios and have not given a reason why. cant get through to Avios to even challenge it so people beware of this as appears to be a scam on confused behalf. Will not ever buy through these lot ever again neither will any of my family. Until resolved may even cancell the insurance out of principle for mis selling.
31 August 2025
Unprompted review
Reply from Confused.com
Hello Jason,
Thanks for leaving a review.
I'm sorry to hear your Avios points have been cancelled.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Jess, Confused.com Representative
I love Confused
I love Confused. It's so easy to use, saves me money and has brilliant rewards.
19 March 2026
Unprompted review
Reply from Confused.com
We're delighted to hear that you find our service easy to use and that it saves you money while providing brilliant rewards. Thank you for your positive feedback!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Reply from Confused.com
We appreciate your feedback and are glad our site is competitive and easy to use for our customers. Thank you!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Good website...but the bonus situation is totally unclear
I like the website..really clear and easy to use.
Good price for car insurance too - beat my renewal.
Less clear though is the situation with the £20 bonus for purchasing insurance.
The same applied when I bought home contents insurance a few weeks ago.plenty of mention of the £20 offer..then, after buying the product...absolutely nothing .
Which is disappointing as well as misleading.
16 March 2026
Unprompted review
Reply from Confused.com
Hello Andrew,
Thanks for leaving your review.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
I hope this helps,
Jess, Confused.com Representative
Never get cashback from them so won't…
Never get cashback from them so won't use in future.
7 January 2026
Unprompted review
Reply from Confused.com
Hello Anita,
We appreciate your feedback and are sorry you haven't received cashback.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email help@help.confused.com so we can look into this for you
Jess, Confused.com Representative
Easy to use even for seniors like myself
19 March 2026
Unprompted review
Reply from Confused.com
Hello Valerie,
We're happy to hear that our website is easy to use. Thank you for your positive feedback; we appreciate it very much.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
When i redirect to the insurance…
When i redirect to the insurance company website from confused .com to buy the insurance of my car my details are automatic change little bit but they are fine on confused .com website but where we but a insurance wevsite they fetch a wrong data from confused com after when i correct it they quote mirn double price
17 March 2026
Unprompted review
Reply from Confused.com
Hello Mansoor,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
Certainly left me confused
They are well-named, as confused is how they left me!
They manage to have such a lot of questions to answer and yet don't provide appropriate options for several questions ... so eventually I gave in and had to get my son to help.
The short-listed 'choices' in the resulting email were useless, since they only told me about price - not what cover was being provide at that price.
I would have expected a comparison site to present the options in a table (mor like how 'Which?' do it).
8 March 2026
Unprompted review
Reply from Confused.com
Hi Hugo,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
Reply from Confused.com
Thank you very much for leaving us a great review Neil.
We highly appreciate your feedback.
We hope to see you again soon!
Ka, Confused.com Representative
Confused by the reward system
Second time I have used Confused. As with the previous occasion the promise of some kind of reward never materialised. Although I accepted the insurance company recommended I received nothing from Confused about the reward. Maybe I hit the wrong button somewhere, maybe I was Confused by the system.
17 March 2026
Unprompted review
Reply from Confused.com
Hi Melvyn,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
We unable to review your details but we have sent a request information.
Our Rewards is APP exclusive, so you would need to download our Confused.com APP and sign into your registered Confused.com email address and set password and then fill out how to claim on Rewards tab.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Ka, Confused.com Representative
Only comparison site I use
I wouldn’t go anywhere else for searching for my insurance. The user face is a lot easier to use, and the rewards are a bonus!
19 March 2026
Unprompted review
Reply from Confused.com
Thank you for your kind feedback Naheda, we appreciate you taking the time to leave us a review.
We hope you return to Confused.com soon!
Ka, Confused.com Representative
Reply from Confused.com
Excellent review, we are pleased to hear that you are happy with the service you received.
We hope to see you again soon!
Ka, Confused.com Representative
Reply from Confused.com
Thank you for your kind feedback Don, we appreciate you taking the time to leave us a review.
We hope you return to Confused.com soon!
Ka, Confused.com Representative
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