From2travel Reviews 71

My daughter 18 years old has been badly/not informed last night about pick up time. She has been wandering for 2 hrs in the middle of the night. She could not find it. No security or info desk and only a spanish speaking person. She ended up in panic. And luckely with 2 good! Strangers who gave her a lift! Nobody took responsibility and no number was working from the company where I wanted to speak about this. Chatbox only!!! Good lord. Keep your children safe!!! Never again@

Absolutely abysmal.. I think this was because of daytrips.com.es, but nevertheless I Booked and received an Email confirmation of my booking for midday. Thought everything was fine only to find out that despite having a confirmation that the coach was booked for midday, they booked me onto a coach at 07:30 in the morning and expected me to hang around the airport for 6+ hours.. After confirming this I talked to a customer service rep who told me to book a cab and they would reimburse me. This is did and when it came to pay up I got NOTHING! Not even an apology. I blame daytrips.com.es for this, but I cant seem to find them to leave a review.

Had problems on first journey, from airport to hotel - in fact I was left behind, with excuses I did not believe, and had to pay for a taxi to my hotel on top of what i had already paid. Stressful start of holiday. Return journey from hotel to airport - In the end i cancelled, as the 'hotel pick-up' was nearly a mile from the hotel, too far for an infirm 64 year old with luggage. I would have needed to get a taxi to the 'hotel pickup point', again with extra cost. Not what I paid for with my holiday booking, and unreasonable. Will not use again.

They were meant to collect us after a cruise in Barcalona port. We called the day before to confirm our booking and they assured they would be there. We got to the pick up point where all the couches wait 20 minutes before pick up and waited 1 hour they never arrived. They made no contact , no phonecall ,no whats app we tried calling them but couldn't get through. They just left us stranded worried about missing our flight. Our travel agent contacted them on our return and they had the cheek to say they were there, total rubbish. Avoid Avoid Avoid

Arrived at Barcelona airport 1am, nobody to meet us & no From2 reference point. Walked around terminal & spotted a rep who told us to get the free bus to T2 where their main desk is. Gave all the reference numbers to the lady on the desk, we weren't booked on a transfer, told us to get a taxi.€208. Chased travel republic for return to airport details. Got an email at 00:19 on the day we were leaving,advising we would be collected at 05:25 for our 11.40 flight. €200 in a taxi.

I rarely write reviews, but this time I felt I should. We booked a transfer directly from our hotel in Cambrils to Barcelona Airport via Shuttle, which turned out to be operated by From2Travel. After reading the online reviews, we were a bit shocked and worried we might have fallen for a scam.

Thankfully, everything went smoothly. The bus arrived on time, there was plenty of space for our luggage, and the seats offered good legroom. Of course, the trip takes longer than a taxi ride, but considering the lower price, that’s a fair trade-off.

It’s also worth noting that people rarely leave reviews for transfers unless something goes wrong, since it’s not really a “special” experience. That probably explains why the negative reviews stand out so much.

The process of getting from the airport to the bus was very simple and quick but the journey was way too long. The journey from the airport to our hotel was 30 mins, but it took us exactly 4 hours to get to our hotel! The transfer is shared with others so it took them to their hotels, which is fine, but in my opinion there were too many spread out stops. We went the opposite way to our hotel to drop off 2 people! That alone added an hour and a half to our journey. I would suggest to provide transfers that are close to one-another, not drag 15 people along to just drop off 2 people at some random hotel on the outskirts of Barcelona. Because of this we cancelled our return transfer and booked a taxi that took 30 mins!

Absolutely avoid!!!!
When we arrived they did not have our details even though I had clearly printed the voucher off. We waited for over 2 hours to get on a bus! And had to make a call that lasted over 30 minutes and I was still on hold. When we got to our hotel our case had gone missing. Eventually they found out where it was and said the only way we could get it back is if we went to their offices even though it was there mistake they would not drop it off. The level of customer service we received was absolutely disgusting!!! Terrible experience and they could not have cared less! Shocking the way our issue was dealt with!

Fabulous airport transfer shuttle service in Barcelona - both there and back. From my experience... warm, friendly, courteous, professional, reliable service from all involved. Thank you so much!

Avoid this service - waited 2hrs in girona airport sitting on a bus with squealing children at 23 00 - the rep said the wait was due to a delayed flight there would be a 45min delay - absolutel joke of a service never ever again

Appalling!! Made to wait 2 hours at airport for another flight to land,1.5 of those hours outside the bus in the cold. People had children & babies with them. Bus took 2 hours to get to our hotel in Lloret which is 25mins from airport. Were dropped at 3.20am at the side of the road with no idea of where the hotel was located. Got to our hotel at 3.30am having landed at 11pm at Girona. Booked private transfer for return journey. Do not recommend anyone to use this company for transfers.

we booked this co for airport/cruise port transfers.the services were excellent for ALL 2 TFRANSFERS.DRIVERS WERE ON TIME /their office contacted me prior to each pick up.i found them reliable and very helfulful.they were booked as a part of our cruise holiday package.
harishkumar thakrar (uk)

AVOID!!!! It took the bus 3 HOURS to get from Girona airport to Lloret de Mar. Absolutely terrible service and it cost us £55 for 2 people. We took public transport on the way back to the airport for far much less money and it was 30min direct bus … You better off taking public transport!

I booked direct with the hotel and it seems they use ask2travel to book flights! Please do not use this company........no communication and no response! Avoid!

Shocking service. It's worth paying that bit extra and booking a private transfer because these guys are awful.
The information provided was non existent, the pick up was late and the journey horrendous.

FROM2 transfer from BCN was ridiculous - they dropped me at streetcorner 8 minutes from my hotel - I asked the driver where was the hotel and he did not know - so i had to wander round tired after 2 hour flight delays. The return transfer was even worse - before I went out of my hotel, the staff tried to call FROM 2 - they would not help - just told me to go to the bus stop and wait alone in the dark. They were meant to pick me up on the same street corner at 5.30am - I am a woman travelling alone and I waited in the dark, alone for 10 minutes ( FROM2 never turned up) and several times groups of men approached me - i was very scared - after 10 minutes I returned to the hotel and took a taxi to the airport that cost me 35 GBP .

We arrived at BCN and went to Santa Sussana by bus. Everything was organized very well. We were dropped off in front of the hotel. Pick up was at the same spot and on time!
Happy I didn't read the review before booking.

I was skeptical with all the bad reviews and nervous, but we couldn't fault this company they dropped us off 3 mins from our hotel the driver picked us up in the airport coming ,gave us instructions for the pick up coming home ,he was right on time dropped us off outside RUES airport we had no trouble ,thankyou great company would recommend and use again 👍 😀

It all depends on which driver you get. My son had a horrific experience and ended up dumped at the side of the road in the dark. My flight was delayed by 2 hours, so I got a different driver and had no issues. It's not worth the risk!! Get a taxi.

Awful company. We were advised at drop off where our pick up location would be, we waited and the bus never arrived. Turned out they went to a different stop, which unfortunately none of the bus stations are named so we couldn't even find it on Google. The lady says there was a map on the link, which there wasn't. The bus left without us. We had to spend 28 euros on a private taxi. Disgusting service. Not a nice way to end a holiday!