confido.ee Reviews 3

I recently booked a private healthcare service in Estonia, paying with the expectation of high-quality, multilingual care. Unfortunately I encountered several significant issues:

1. We specifically a times lot with a nurse who several speaks, but the nurse was replaced and tfe one who arrived did not speak that language as we had booked. This meant communication was poor from the very start.

2. After tests were carried out, the results were not sent to us as promised — we had to attend the clinic in person to collect them, which was inconvenient and led to delays.

3. A follow-up consultation with the doctor was scheduled, but the doctor failed to call us at the agreed time, despite us having verified our phone number multiple times with three different consultants on site. The doctor later sent an apology email claiming they could not reach us by phone.

Overall, for a paid private healthcare service, this was a very frustrating experience. The lack of language-appropriate staff, the extra effort required by us to obtain results, and the missed doctor call all undermined our confidence. I hope the clinic seriously reviews its processes (staff assignment, results delivery, communication) so other patients don’t go through the same.

Giving 2 stars only because the people *at* the clinic and the facilities themselves are nice. But once you walk out the door, it’s like you stop existing.

I’ve been waiting for a doctor to call me back for days. I’ve called customer service daily—every time they promise a callback, but it never comes. This happens *every* time I deal with Confido, and my friends have had the same experience.

It’s clearly a systemic issue. Confido basically has a monopoly in Estonia's private healthcare scene, so they don’t feel the need to actually follow through. You pay high private clinic prices, but get service that’s worse than public healthcare.

If you have *any* alternative—especially outside of Estonia—take it. They just don’t care once they have your money.