Concept Neurenberg Reviews 63

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1.3

Clothing Store

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Company details

Clothing Store

Written by the company

At Concept Neurenberg, we are dedicated to offering a wide selection of high-quality products at competitive prices. Whether you’re searching for the latest fashion trends, practical electronics, chic home decor, or pet accessories, Concept Neurenberg has it all. Our user-friendly platform ensures a seamless shopping experience, allowing you to easily browse and find exactly what you need. What sets Concept Neurenberg apart is our unwavering commitment to customer satisfaction. Beyond providing a diverse range of products, we prioritize a secure and trustworthy shopping environment. With convenient payment methods like iDeal and PayPal, you can shop with confidence knowing your transactions are safe. Additionally, we offer free shipping on all orders and a flexible return policy to ensure your peace of mind. Our dedicated customer service team is available 24/7 to assist you with any inquiries or concerns. We recognize the importance of prompt responses in online shopping and are committed to providing you with quick and effective support whenever you need it. In summary, Concept Neurenberg is your ultimate destination for all your online shopping needs. With a strong focus on quality, ease of use, and exceptional customer care, we aim to make every shopping experience enjoyable and hassle-free. Explore our extensive collection today and see what we have to offer!

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1.3

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63 reviews

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Sep 29, 2025

Don‘t buy there

Don‘t buy there. They only sell cheap quality. Totally overpriced!
I tried to return a product. This process is very time consuming. One has to pay the shipping costs on its own!!! You always have to send to China.
In my case case the cheapest shipment was 50 €

29 September 2025

Unprompted review

Reply from Concept Neurenberg

Sep 30, 2025

Dear hoasenfreak,

Thank you for taking the time to share your experience with us. We're truly sorry to hear that you were disappointed with the product quality and the return process. We understand how frustrating it must have been, especially when return shipping costs are high and the resolution takes time.

At Concept Neurenberg, we strive to be transparent about our shipping and return policies, including the fact that some returns are handled through our international warehouses. That said, we fully recognize that a €50 return cost is unreasonable, and we’re currently working on improving this by exploring local return options for our EU customers.

We also hear your concerns about product pricing and quality. We do our best to ensure all items meet expectations, and your feedback has been passed along to our product team for review. It's never our intention for customers to feel they’ve received poor value, and we’re actively working to improve clarity in both our product listings and quality standards.

If you haven’t already reached a resolution, please feel free to contact us directly at info@conceptneurenberg.com—we’ll do everything we can to assist further.

Thank you again for your feedback—it helps us get better.

Warm regards,
Concept Neurenberg

Updated Apr 18, 2025

I've ordered from them

I've ordered from them, hoping it would be higher quality judging from the pictures. I have waited the full 15 days for my order with very bad tracking and what arrived was a shitty cheap quality dress. I am trying to return it currently. I would definitely not order from them again.

Update: I asked for the adress to send it back and the adress is in China, which means that the shipping would cost me more than what I would get as a refund for the dress. They refuse to cover the shipping, even though their website states "Sie sind für die Zahlung der Versandkosten für die Rücksendung Ihres Artikels verantwortlich. Wir können die Versandkosten nur für defekte/falsche Produkte übernehmen." which means that they would cover shipping of the refund if the product is incorrect. Because the dress is the cheap ass version of what they have on the website, I am convinced that they are obligated to cover it... (I've send them pictures as proof).

15 April 2025

Unprompted review

Reply from Concept Neurenberg

Apr 17, 2025

Hi Hellen, we're really sorry to hear that your experience with us hasn't been up to expectations. We totally understand your frustration with both the tracking and the quality of the dress you received. We strive to ensure our customers are happy with both their purchases and our service. We’ll look into the issue and make sure your return process goes smoothly. If there’s anything else we can do to resolve this for you, please reach out directly. We value your feedback and hope to improve your experience with Concept Neurenberg in the future.

Apr 15, 2025

Very good product.

Very good product.
Delivery took almost 2 weeks that’s why 4/5 stars given.

31 March 2025

Unprompted review

Reply from Concept Neurenberg

Apr 16, 2025

Hi Franziska,

Thank you for your feedback! We're so glad to hear you’re happy with the product — we always strive to provide top-quality items. We truly apologize for the delay in delivery, though, and understand how important it is to get your order on time. We’re working hard to improve shipping speeds to make your experience even better next time.

We really appreciate your understanding and hope to serve you again soon!

Best regards,
The Concept Neurenberg Team

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