Concept Fertility Reviews 

122
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After having a really difficult experience at another clinic, coming to Concept Fertility was such a breath of fresh air. From the very beginning, they made me feel welcomed, safe, listened to and... See more

Company replied

Rated 5 out of 5 stars

IVF made our parenting dreams come true. We now have a perfect 2 week old who has truly made our family complete. We chose Concept after months of research and speaking to lots of different cli... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful experience with concept fertility. All the staff members were excellent and always trying to make us feel comfortable throughout the process. It came a time when we started to thin... See more

Company replied

Rated 5 out of 5 stars

We can’t thank the entire team at Concept Fertility enough for the care we received throughout our fertility journey. From our very first consultation, the entire team made us feel heard, respected, a... See more

Company replied

Company details

  1. Fertility Clinic

Written by the company

Concept Fertility is a specialist fertility clinic in London providing personalised and evidence based fertility testing and treatment for individuals and couples at various different stages of their journey. The clinic helps to support a wide range of patients, including single women and same-sex couples. Concept Fertility offers comprehensive fertility treatments, including IVF treatment, frozen embryo transfers, intrauterine insemination (IUI), ovulation induction, and fertility preservation. We have experienced medical and support teams to guide you at every stage of treatment, helping you understand your options and choose the most appropriate treatments. Alongside fertility treatments, we also offer fertility testing, including HyCoSY, Aquascans, genetic analysis, semen analysis and sperm DNA fragmentation testing. Concept Fertility also provides egg freezing, embryo freezing, and sperm freezing and storage, supporting both medical and personal fertility planning. All treatments take place at our purpose built clinic in Putney, south west London. With on-site consulting rooms, an operating theatre, recovery facilities, and a modern fertility laboratory, Concept Fertility delivers end-to-end fertility care in one location. If this is your first step, our one-stop fertility diagnosis packages offer a clear and reassuring starting point. If you have previously had tests or treatment elsewhere, you can book a consultation and bring your information, either in person or online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(122)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A personable and professional team

A caring, supportive and professional team. Having experienced both success and failure in IVF treatment I have seen all sides to the Concept team’s support and I would strongly recommend them. They are personable and professional which can be a difficult balance but they make it as easy as possible for their patients.

13 February 2020
Unprompted review
Rated 5 out of 5 stars

Excellent team

Excellent team! Full of professionals. Flexible applications and payment. I would like to thanks whole team. Dr Kaur, Dr kamal. Nurses Angela, Marina, Melissa. Embryologist Maria and Ana they are all professionals and amazing people.They took good care of me. I already have one baby and I am expecting another one. Thanks to you.

17 January 2020
Unprompted review
Rated 5 out of 5 stars

Analysis

I had my sperm analysis there. Me and my wife felt fully supported through all the process, since our first step in the clinic. Receptionist staff and Joanna at the front office were amazing as the people who work in the lab. They were very kind and their explanation fully comprehensive. Strongly reccomended if you need a very professional check and treatments.

10 January 2020
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Carlo,
Thanks for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

5 star professional service

We have received exceptional care from all of the nurses and Doctors at Concept Fertility Clinic.
We have felt thoroughly supported throughout our IUI journey. We are very pleased especially as we have a baby on the way! Well done team!

10 January 2020
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Julia,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

Simply The Best...

Absolutely superb fertility clinic. Concept are quite simply incomparable to any other clinic that we have tried. Always willing to go the extra mile and able to offer a high degree of flexibility to ensure that all needs are catered for. The best news? Our last round of IVF round was successful (despite my age - 40 years old) and we are expecting a baby in May. They gave us hope when all seemed hopeless and for that we will be forever grateful...

29 November 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Elena,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 4 out of 5 stars

Great Experience with Everyone

I've had a great experience with Concept clinic from the way the doctor handled my case after visiting a number of doctors even in different countries. The Dr here was the first one I saw who never focused on my complicated case or the risks involved, whereas all other doctors mostly focused on my risks. Instead he was always more positive and eventually gave me the confidence I needed to proceed. And actually we got good results.
All the nurses and admin staff i dealt with were very gracious and friendly.
I will be going for my second round of treatment and i'm sure my experience will be the same.

17 November 2019
Unprompted review
Rated 5 out of 5 stars

Friendly and caring

Friendly, caring staff who keep in contact with you throughout the process. We were always made to feel comfortable and supported throughout.

14 November 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear patient,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

We are coming back!!!

Having made the mistake of staying with a substandard clinic that the NHS referred us to, we made the decision to interview clinics. This place immediately welcomed us. From reception, to the nurses, embryologist and the doctors. We have serious trust issues and question everything from previous history, but Concept welcome any questions and input to what you believe is best for your body.
We weren’t successful this round, and that conversation is never easy. But we truly felt like they were there for us. We will see them again for the next cycle, and don’t feel like giving up just yet.
Debs & Andrew

22 September 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Deborah,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

I could not recommend Concept enough

I could not recommend Concept enough. We started out a different clinic and decided to move to Concept as we weren't very happy. The best decision we ever made! The staff there are our angels.

8 September 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Frances,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

Would recommend in a heartbeat

The team at Concept are incredible, I couldn’t have wished for better advice and care throughout our time with the team. When going through something so personal, having a team like the one at Concept really does make a difference. Every staff member makes you feel so welcome and like you’re the only patient they have. They’re so understanding and we trusted their guidance implicitly. Angela, Yemi and Melissa lived our highs and lows with us, this team really understand how their patients are feeling and are always there, no matter the issue. Dr Ohja was absolutely brilliant, giving his guidance but also letting us make decisions about how best to proceed too. If all continues to go smoothly, we’re looking forward to welcoming our little one to the world in March 2020. I would recommend this practice to anyone!

23 August 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Clare,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

Amazing team

The staff at concept were absolutely amazing. Friendly and understanding and were genuinely thrilled with my positive results. I was usually able to get appointments to suit me too which helped reduce the amount of time I had off work.

16 July 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Lucy,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

Quality care with kindness

They always were quick to respond, worked around my schedule, lovely staff interaction, never misgendered me, were patient with my fear of needles (thanks Yemi) and even found different porn mags (thanks Elisabetta)!

15 July 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Noa,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

So far so good 😊

I would honestly recommend Concept fertility clinic in Putney Bridge. Easily accessible to people around London and south east. The nurses are amazing right from young ladies to Yemi with plenty of experience previously. She is an absolute star with regular scans during the cycle which is pain free I guarantee with YEMI. Dr Kaur and DR Ojha are too good and efficient. Unfortunately my first transfer wasn’t a fresh embryo due to mild hyper stimulation but hoping the frozen cycle should do wonders as most of the embryos are top graded...which I’m so pleased with. Oh how can I forget the absolute sweetheart Maria, the embryologist she’s so compassionate and calls us everyday to report the progress of the embryos. Maria thank you so much for your excellent work. Remembering the phrase “All that begins well ends well”.

7 July 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Subha,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

Amazing clinic

We visited concept after having unexplained challenges of conceiving for nearly 3 years. We had visited a few other clinics but decided to pick this clinic due to location, facilities and the very warm welcome we received on the open day. The facilities are immaculate and the team really do everything they can to make you feel comfortable. They take as much time as needed to explain every step to you, and provide you with support throughout the whole process. I could not recommend this clinic more. A big thank you to the team for everything you have done for us!

25 June 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Stephanie,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 4 out of 5 stars

Mostly excellent

Most of the care we received at CFC was of the highest quality and the people were lovely. There were some initial issues with paperwork and there was one nurse whose practice in at least one area turned out to be shaky but we understand she has since left the organisation. Overall, wee felt very supported, especially by Katherine Hagues the senior nurse, who was always available and happy to chat about procedure, concerns, etc. We had great information from those doing the scans and also from the embryologist who took the trouble to both speak on the phone and meet us in person before the transfer of our embryo (now our one-year-old son).

16 May 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Anon,
Thank you for your lovely feedback.
With love from Concept xxx

Rated 5 out of 5 stars

We had the most amazing experience with…

We had the most amazing experience with concept. Without their help our dreams of becoming parents would never of happened. Everyone from the receptionist right through to the doctors helped on our journey and we will be forever thankful. We are the happy proud parents of a beautiful boy and girl.

16 May 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Hannah,
Thank you for your lovely feedback.
With love from Concept xx

Rated 5 out of 5 stars

Comfortable and friendly environment

When going through something that can be quite invasive and emotional knowing that you can do this in a place that is comfortable, friendly, supportive and with no pressure placed on you becomes for me an important point of differentiation. Concept has all of those. If you have to go through this then better to do it in a place like this.

15 May 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Lesley,
Thank you for your lovely feedback.
With love from Concept xx

Rated 4 out of 5 stars

Knowledge compassionate and supportive

Friendly, Empathetic and knowledgeable

We had a long consultation and planning period with Dr Harleen Kaur, in our process of having a baby, from taking small analytical views, to initial non-invasive ways of helping conceive, we are not blessed with a baby and are happy with all the pre-during and post pregnancy support received. we are over whelmed with all the support and care provide by the doctor and the clinic staff in our journey and would recommend her 100%

10 May 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Neha,
Thank you for your lovely feedback.
With love from Concept xx

Rated 5 out of 5 stars

Concept & Dr Kaur - so friendly & supportive

I had a very positive experience at Concept last year on my journey to becoming a solo mum via sperm donor. I was looking for a clinic that would feel friendly and relaxed as opposed to a commercial conveyor belt. Concept impressed me at their Open Day and were completely on board with my desire to start with the least invasive approach of Intrauterine Insemination (IUI) in spite of the fact that I was already 39 (I think many other clinics would have pushed me towards IVF). Most of my appointments were with the lovely Dr Kaur who was SO informative and supportive. She helped me to keep a really positive attitude and always made me feel at ease. I became pregnant on my second round of IUI and now have a gorgeous 3-month-old boy who has already been back into the clinic to meet Dr Kaur who helped make him. I would certainly recommend Concept and Dr Kaur.

8 May 2019
Unprompted review
Concept Fertility logo

Reply from Concept Fertility

Dear Hana,
Thank you very much for your lovely feedback.
With love from Concept xx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look