Computer Repair Man Reviews 

311
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff, making interactions pleasant and productive. Many people appreciate the efficient and quick resolution of their computer issues, often highlighting clear communication throughout the process. Consumers also find the pricing to be very fair and reasonable for the quality of work performed. However, some customers noted that their computer issues were not fully resolved or that their devices were deemed unrepairable. Additionally, a few people experienced delays in service or diagnostics, sometimes exceeding initial expectations.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, diligence,... See more

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes such as PCs... See more

User experience

Users describe positive interactions with user experience, highlighting that everything works brilliantly and... See more

Price

Reviewers highlight positive aspects of price, often describing it as fair, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gethyn Jones, in my experience, is the best there is: he responds quickly to calls , makes his diagnosis easily and his fees are wonderfully fair. In thirty years of working computers I have neve... See more

Rated 5 out of 5 stars

We've had Gethin round to the house which was great. Last week we had a phone consultation and then problem was, once again, sorted quickly and effectively. Gethyn works hard at good service and com... See more

Rated 5 out of 5 stars

Gareth arrived on time as arranged and quickly set about installing my printer. Not only did he achieve this in a slick professional manner but made good all the errors and poo traps I had fallen int... See more

Company replied

Rated 5 out of 5 stars

What a gem! After an informative phone call from Tom, our computer was collected the following day. A couple of days later, another call to explain what was needed to improve it and the cost. We agree... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

If you’ve had an issue, we’d really appreciate the opportunity to resolve it before you leave a review here. Please visit👉 https://computer-repair-man.co.uk/customer-feedback/ 👈 where you will find answers to common questions and how to let us know if something needs attention.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(311)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont bother with this company

Dont bother with this company, i requested help in hemel hempstead and he did not have the decency or good manners to reply to me even after i left my e-mail address and my phone number

2 February 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Ray,

Thank you for bringing this to our attention.

We’ve spoken with your local technician, who has confirmed there was no intention to ignore or dismiss your enquiry. It was simply missed and he is very apologetic for that oversight.

Following this feedback, he did reach out to offer assistance and was advised that your issue had already been resolved on the same day you contacted us. We’re pleased to hear you weren’t left waiting as a result of the missed response.

For clarity, when an enquiry is submitted through our website, we immediately send an email and text message confirming the technician’s direct contact details, so customers are free to contact them directly if they need a quicker reply.

Please accept our apologies for the missed opportunity to assist you. It was not a matter of bad manners, just simple human error, and we’re sorry for that.

Best wishes,
Computer Repair Man

Rated 5 out of 5 stars

They were very helpful with sorting my…

They were very helpful with sorting my Mac Book they were prompt with collection phoning me with updates and delivery back it now. Just like a new computer
Thanks Guys

12 February 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Leslie

Thanks for your 5* review, it is very much appreciated!

Computer Repair Man

Rated 5 out of 5 stars

An internet link problem suddenly occrred

An internet link problem suddenly occurred with my desktop pc. After contacting Tom the machine was quickly collected, the problem sorted out and delivered back within the time frame specified and I was kept up to date with progress.

21 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Graham

Thanks for your very kind 5* review!

Computer Repair Man

Rated 5 out of 5 stars

Prompt and punctual service from Luke…

Prompt and punctual service from Luke Day. He was extremely down to earth and comforting, since we are not confident I.T.users. Would highly recommend the service from Printech.
CRP
===============

12 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Christopher

Thanks for your 5* review and for recommending Luke so highly.

We look forward to helping you again should you need us.

Computer Repair Man

Rated 5 out of 5 stars

New Memory Installed on Laptop

I had my laptop repaired as it needed a new memory drive and additional RAM. I expected my profile to be lost, but it was carefully saved and transferred to the new drive. My laptop now feels like a brand-new machine—exceptionally fast! I’m very impressed with the service I received and would highly recommend them.

21 November 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Ade

Thanks for your 5* review of our service and for your recommendation.

We look forward to helping you again should you need us.

Computer Repair Man

Rated 5 out of 5 stars

Responsive IT Support When It Matters Most

When I first contacted Tom last summer about a laptop issue, he resolved it very quickly and also highlighted that I was paying for an unnecessary annual Microsoft licence. He advised switching to a perpetual licence instead, which I really appreciated and found extremely helpful.

In January, when my annual licence expired, the new licence didn’t activate as expected and I temporarily lost access to my Microsoft Office apps. While this was frustrating at the time, Tom acted immediately. He arranged for my laptop to be collected next day (Friday), worked on it over the weekend, and had it returned to me first thing Monday morning.

Although issues like this can happen with IT, what really stood out was how promptly and efficiently Tom resolved the problem. I’m very happy to recommend him and will continue to use his services whenever needed.

9 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Michaela

Thank you for your very kind 5* review of our service and for recommending Tom so highly.

We look forward to helping you again!

Computer Repair Man

Rated 5 out of 5 stars

I have dealt with Tom and Luke on…

I have dealt with Tom and Luke on multiple occasions now, this being from having a failure within my computer, upto calling them for some minor technical support, all of which has been dealt with very quickly, and professionally, they collect your computer from your home and deliver it back once complete, it's made me look at them as trustworthy and efficient and I am not super clued up about pricing these days but what I was charged for the work seemed fair and looking at the price of the hardware I had replaced, I was very happy.

A couple of friendly, very knowledgeable guys that helped me promptly, and I will certainly be going to them when the next time occurs, whether it be an upgrade, maintenance or failure.

Kind regards,

Simon Leach.

15 December 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Simon

Thank you for your very kind 5* review of our service and for recommending Tom & Luke so highly.

We look forward to helping you again in the future!

Computer Repair Man

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, friendly and helpful.

16 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Thank you for your 5* review, much appreciated!

Computer Repair Man

Rated 5 out of 5 stars

My external hard driver packed up on me…

My external hard driver packed up on me with years of music and photos all lost .took it to one place .said couldn’t be repaired and transferred to new hard drive .
All was lost .after over a year without hundred of albums to to listen to some quite rare .really miss them .i tried again ,found computer repair man. Picked it up retrieved all music files ,transferred everything to a new hard drive absolutely over the moon , got my music back.

5 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Derek

Thank you for your 5* review of our service.

We are really pleased that we were able to recover all your music files and hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Tom's guy came to collect the defective…

Tom's guy came to collect the defective Lenovo machine on time and then Tom himself explained to me what he'd found after testing. He advised that it was a budget machine which was basically worn out and replacing the computer with one of better quality, refurbed, would be best.

23 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Roger

Thank you for your 5* review of our service.
We look forward to helping you again in the future should you need us.

Computer Repair Man

Rated 5 out of 5 stars

Tom was helpful

Tom was helpful, friendly and clear on what the problem was and how to fix it. Everything was dealt with quickly and professionally. I have used them a few times now and wouldn't go anywhere else. Thank you.

22 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Helen

Thank you for your 5* review and for your very kind feedback.
We look forward to helping you again in the future should you need us!

Computer Repair Man

Rated 5 out of 5 stars

We had a 2 year old laptop which…

We had a 2 year old laptop which previously had screen problems while under warranty and now kept overheating. Tom from Printech Alcester assessed the problems and said it wasn’t economic to repair. Instead he recommended trading in and going for a reconditioned laptop from a different brand and would transfer all our files and set ups to the replacement. We are absolutely delighted with the end result. Tom provided excellent service in every respect.

5 February 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Adrian

Thank you for your 5* review and for your high recommendation.
We were really pleased to be able to help you.

Computer Repair Man

Rated 5 out of 5 stars

Excellent service.

My husband and I had trouble with a pesky virus and were not sure what to do. I found Computer Repair Man on Google and gave them a call. So pleased I did, we had professional advice, the computer was collected and all was sorted within a week and returned to us and more importantly set up for us. Some weeks later we needed a new disc player for the same computer to view some old photos. Computer Repair Man was my first port of call and a new one was soon sourced and again brought to our home and set up for us. Excellent service and good advice throughout. Would highly recommend.

19 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Rodney

Thank you for your taking the time to leave your very kind 5* review.
We were really pleased to be able to help you and hope we can do so again in the future.

Computer Repair Man

Rated 5 out of 5 stars

No fix, no fee, fair enough!

The guys took there time to try and fix my Chromebook trying to recover the operating system, despite their efforts it was not repairable but they asked for nothing for their time. Disappointed that the laptop could not be repaired, but nothing they could do, I was surprised when they asked for nothing for their time, fair play!

10 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Podster

Thanks for your very kind 5* review.
Always happy to help!

Computer Repair Man

Rated 5 out of 5 stars

Great service

Transparent pricing, great communication and a pick up and delivery service. Really pleased with the service I received and would definitely use again.

5 December 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Tracey

Thank you for your kind words and your 5* review.
We look forward to helping you again should you ned us.

Computer Repair Man

Rated 2 out of 5 stars

Issue unresoleved.

Issue unresoleved.
1. When the PC was returned the side panel of the PC had been scratched while with the repairers. It wasn't pointed out to us when it was returned but I picked it up on inspection and the side had to be replaced by the computer repair guys.
2. The issue which was, apparently,software related wasn't resolved. It went out for diagnostics on the graphics card reading power and rendering and 2 days later, after the OC was returned we were having the same issues. We replaced the graphics card, solved! So in essence I wasted my money on a diagnostic.

No, I wouldn't use these guys again, Im affraid.

12 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi William

Thank you for your feedback, although naturally we are very disappointed to read about it here.

As we are unable to identify you from this review and you haven't contacted us directly to raise this issue, it isn't possible to reach out to you to offer any remedy at this point.

Would you please contact us directly on our feedback page (https://computer-repair-man.co.uk/customer-feedback), providing your full name, location and who assisted you and we will ensure that this issue is remedied.

Even if you don't wish for any further remedy from your local technician, we would like to investigate this ourselves so that we can ensure the highest level of standards and accountability are maintained. Unfortunately, this review is the first notification we have had regarding this issue and we will always work with customers to resolve any issues that are reported to us directly.

We hope to hear from you with further details.

Regards
Computer Repair Man

Rated 5 out of 5 stars

Used 3 times now

Used 3 times now. Great communication and service.
Pick up and delivery to your door is added bonus
Highly recommend

15 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Alan

Thank you for your very kind 5* review of our service and for your high recommendation. Much appreciated!

Computer Repair Man

Rated 5 out of 5 stars

I tried to my my old pc repaired

I tried to my my old PC repaired, but the news of it was not pleasing, Repair Man obtained a new pc for me, after a discussion of what specification I needed. Then after some teething troubles had been sorted out, I'm very pleased with the results. Tom from repair man was a great help, even if I was a nuisance.

6 November 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Cyril

Thank you for leaving a 5* review of our service and for recommending Tom so highly. We hope to have the pleasure of helping you again in the future should you need us.

Computer Repair Man

Rated 5 out of 5 stars

Tom is your man

Tom was very helpful advised to have my computer picked up instead of a house visit as the fault could be time consuming, He phoned back and advised me about the problem and I agreed for the work to be done.
Service was good and it was delivered back, very pleased with Tom.

12 January 2026
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi John

Thank you for leaving a 5* review of our service and for recommending Tom so highly, we really appreciate it!

Computer Repair Man

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