Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more
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Company details
- Computer Store
- Computer Accessories Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
- Computer Repair Service
- Computer Service
Written by the company
Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.
Contact info
400-408 Old Durham Road, NE9 5DQ, Gateshead, United Kingdom
- 01914207700
- help@computerorbit.com
- computerorbit.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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First time ordering from Computer Orbit
First time ordering from Computer Orbit and can say the price was great and order process was simple.
Will definitely use again in future.
Amazing service!
I had an initial issue with my newest PC build and assumed it was the GPU I bought from this company and tried to return it. They did thorough testing and emailed me footage of the testing, concluding there was nothing wrong. Turns out it was a defective motherboard I also bought from them (whoops) but they were able to both ship back the working GPU as well as swiftly ship me a replacement motherboard even though it had been a few weeks since purchase and I only had to pay for the GPU shipment back. The level of testing, prices, knowledgable staff, friendly fast email communications and fast processing of orders is actually unbeatable compared to other popular online retailers who wouldn't even bother with most of that. Will definitely continue to buy from them :)
Came in to purchase a Xbox lead but…
Came in to purchase a Xbox lead but forgot I didn’t have Apple Pay on my iPhone I told them that, and the manager came over and gave me the cable for free as we had came from another city on the way up. very good customer service great store overall 👍
Fast delivery, delicate switches and stabs were well packed!
Despite buying PC parts for years I never really came across this store before, I did as this time I was looking for keyboard switches which are more peculiar and rare to find in classic online retailers.
I have ordered a few sample switches and stabilisers for my keyboard built, it was dispatched and delivered swiftly; gladly the items were in a protective cardboard box and then again inside plastic bags, excellent protection to safegard pins / structure of stabs.
As soon as I decide which switch to pick I will buy from!
Excellent customer service
Order a custom mechanical keyboard from them and the service I received was excellent. I had to contact the customer service team to resolve a minor mix-up with one of the parts in my custom order and the customer service team, especially Ollie who dealt with my issue, was excellent. They arranged a really quick solution to return my item and get it swapped out with the correct part and kept me in the loop of what was going on the whole way. This was especially reassuring considering that this was a Christmas gift so there was some time sensitivity to it. How problems are dealt with by a company is a great reflection of their overall quality and I think that this experience have shown that Computer Orbit are an excellent company. I will be shopping with them again.
Easy, Fast, No issues.
I usually don't write reviews, but I must say that for my first experience, orbit was amazing. Fast delivery, very easy to track my item, and a lovely personal touch with a pack of Haribo in the box.
Fantastic Tech Shop
Great products at great prices and delivery could not have been faster
Extremely satisfied
The fastest delivery I've experienced. Ordered an item and it was delivered the next day. Packaging was intact and everything arrived in perfect condition.
The delivery took longer than expected
The delivery took longer than expected, but considering it was a Black Friday purchase, it may have been busy
No issues all working was skeptical as…
No issues all working was skeptical as I'd never heard of them but all good
The return cost is not covered by them.
Fantastic
Amazing!
I recently purchased a graphics card and a power supply from this computer shop as both were cheaper here than anywhere else. My items arrived in 2 days via royal mail, with good packaging in the box. They also included a bag of Haribo Supermix which was a nice extra!
Overall, I would recommend Computer Orbit.
Wow wow wow!
Wow wow wow!! What can I say. I’ve been left speechless by the awesome customer service and attention to detail that these guys have displayed. I bought an item for a friend’s birthday. And after mentioning this the team at orbit sent out a birthday card and sweets. In my 8 years of pc building I have never come across a company that cares so much about their customer’s experience. I must say that I will definitely be buying all my tech products from orbit where possible. Special Thanks to Kas for making this possible!!!
Amazing website!
Simple purchase, Low prices, fair shipping, UK-based, and actually in stock.
10/10 would buy from this seller again.
Ordered a new case at 3pm got it the…
Ordered a new case at 3pm got it the next day at 11am. Very good service
Fast delivery, great aftersales experience
Fast delivery - a small issue with my order was dealt with quickly, efficiently and with no fuss at all. Easy to contact for help via phone and email. I will definitely be using this company again. Thank you!
Excellent company very professional…
Excellent company very professional delivery service everything was packed very well to protect the items so it gets to you in perfect order easy to navigate website thanks it’s a five star from me and a very happy pc build cheers.
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